Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83989 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   January 6, 2019 — Rated 10 out of 10 by T.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpets looked great when they finished. Technician was on time and texted to say he was on the way. I would suggest you add the technicians name to the text so the customer knows who to expect.
Thank you for a great job.

First name removed

Report a concern   January 5, 2019 — Rated 10 out of 10 by D.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very prompt.
No detergents.
Good communications
Tech William was on time, polite and very personable.

Report a concern   January 5, 2019 — Rated 10 out of 10 by Jana Elliott Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The quality and quickness

Report a concern   January 5, 2019 — Rated 9 out of 10 by T.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

We have used them twice. Our carpet is well ridden by a big family. They do a great job and do everything as planned. They are the best.

Report a concern   January 5, 2019 — Rated 9 out of 10 by Jana Manders Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Technician was on time...actually early in the allotted window. He was very professional and courteous.

Report a concern   January 5, 2019 — Rated 10 out of 10 by J.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

They service technician was very polite, informative, and most importantly on time

Report a concern   January 5, 2019 — Rated 10 out of 10 by B.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Friendly and knowledgeable staff

Report a concern   January 5, 2019 — Rated 10 out of 10 by Shalei Cobb Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very professional and thorough. Was very pleased with my Tech. Will definitely use again.

Report a concern   January 5, 2019 — Rated 3 out of 10 by J.G. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

My wife and I scheduled the appt for 3 rooms for $99. We asked the technician how much was the treatment for the carpet, the difference in price between the deep clean solution and the other solution, he said $15 difference. We decided to go with the deep cleaning protectant. He never told use what the price was total. After he was done I went out to the van and gave him my card and I signed a recipet which read $117.99, didn’t get a copy of it. He said I would have one emailed to me shortly after. I did get the receipt but was confused as to why I signed one which read $117.99 but the emailed receipt had $199.99 on it.

Report a concern   January 5, 2019 — Rated 10 out of 10 by Kenyatta Bourne Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Our tech, Justin, was very knowledgeable and did a great job! Our carpets look like new. I'll definitely use Zerorez again in the future.

Report a concern   January 5, 2019 — Rated 10 out of 10 by K.Z. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Person was there early but waited till we got there. No soap scum.

Report a concern   January 5, 2019 — Rated 10 out of 10 by P.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Technician was very thorough and high quality!

Report a concern   January 5, 2019 — Rated 10 out of 10 by P.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great service, always on time, plenty of notification and follow up

Been using ZeroRez for years and my 10 year of carpets look like only a couple of years old.

Have recommended to many of my neighbors and friends.

Report a concern   January 5, 2019 — Rated 10 out of 10 by J.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Professional service

Report a concern   January 5, 2019 — Rated 10 out of 10 by Brandi Billings-Wilkerson Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like that they are healthy and non toxic for my family

Report a concern   January 5, 2019 — Rated 10 out of 10 by Megan Pedersen Zerorez Dallas/Ft. Worth
What do you like about our products and services?

That they are chemical free

Report a concern   January 5, 2019 — Rated 10 out of 10 by P.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Technicians are proffessional and knowledgeable. Product is good, removes stains without chemicals.

Report a concern   January 5, 2019 — Rated 8 out of 10 by P.M. Zerorez Dallas/Ft. Worth
What could we do to improve?

Carpet was a little wetter than I expected.

Report a concern   January 5, 2019 — Rated 0 out of 10 by K.Z. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Told me they could clean the carpet and get the cat smell out. Up charged me $400 and it still smells. Told me they would come out and fix it for free, came out and told me no it will cost even more. Wouldn’t refund the money. I am actively telling people not to ever use your company.

Report a concern   January 5, 2019 — Rated 10 out of 10 by Sunny Shell Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The products are exceptional, the technique and technicians are also exceptional. We've been using Zerorez for nearly a year now and when we moved to a new home, we had them come out here too. We're keeping them for all our floor cleaning needs because they are simply the best at: customer service and quality of products and technicians they hire and send out.

Report a concern   January 5, 2019 — Rated 10 out of 10 by J.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Tristen was very professional. My carpet looks great and was finished in a short time. I am very pleased.

Report a concern   January 5, 2019 — Rated 10 out of 10 by T.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Na

Report a concern   January 5, 2019 — Rated 10 out of 10 by C.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No chemicals. Great technician. Super fast work and the carpet looks great.

Report a concern   January 5, 2019 — Rated 10 out of 10 by Jason Williams. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The fact that you don't use harsh chemicals to clean carpet.

Report a concern   January 5, 2019 — Rated 10 out of 10 by J.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great results. Robert did an excellent job!

Report a concern   January 5, 2019 — Rated 10 out of 10 by B.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like that you are chemical free. I like that my carpeting looks clean and is not too wet
when cleaning is finished. Technician was pleasant and did his job.

Report a concern   January 5, 2019 — Rated 10 out of 10 by C.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The product smells good, and the service person explains everything before he starts

Report a concern   January 4, 2019 — Rated 10 out of 10 by B.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

my carpet looks great and I appriciate the young man who did the job.

Report a concern   January 4, 2019 — Rated 10 out of 10 by Karen Michell Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Our technician, Randy came in with professionalism which is number one in my book. He explained everything, asked me if I had any questions or concerns. He began with the tile cleaning in the kitchen then on to the living area. Halfway through he came and got me to see if things were ok. He explained about how long it should take to dry and made sure I was pleased. Everything looks great. I don’t walk to walk in my kitchen it looks so good. Wonder how long I can use that as an excuse to not cook? I like that the products they use are not overwhelming, but just clean.

Report a concern   January 4, 2019 — Rated 10 out of 10 by E.I. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like that you use only water to clean!


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