Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 84514 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   February 18, 2019 — Rated 10 out of 10 by T.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Everything!! :)

Report a concern   February 18, 2019 — Rated 10 out of 10 by Michael Hartley Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Justin was on time and very professional and friendly. I'm a very picky customer who tends to hover and point out all my worries about the carpet and tile. Justin was very patient and exceeded my expectations. The 100 sf of tile has never looked better in the 14 years I have lived in this 21 year old home. I will call at a future date to clean tile in other rooms. I have used your services before for this house as well as rental homes I own and you always do a great job. Thank you.
Mike Hartley

Report a concern   February 18, 2019 — Rated 10 out of 10 by A.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great service! Attention to detail, process keeps carpets soft, spots don't reappear.

Report a concern   February 18, 2019 — Rated 10 out of 10 by Il Little Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like the fact that your technician was professional and courteous. Tristian was on time and ready to entire our home with foot coverings and professionally uniformed. I also like the fact that are no chemicals left on or in our carpet.

Great technology and service.

IL Little

Report a concern   February 18, 2019 — Rated 9 out of 10 by Carol Bennett Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No soap

Report a concern   February 18, 2019 — Rated 10 out of 10 by Y.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Removed hot chocolate and coffee stains from the carpet. Looks fabulous!

Report a concern   February 18, 2019 — Rated 8 out of 10 by D.D.J. Zerorez Dallas/Ft. Worth
What could we do to improve?

Everything was done well. I wish I had received tile cleaning and gift card. There was a 4 room minimum for getting the tile cleaning and gift card but since I did my stairs, I would think this would count as a 4th bedroom. Anyway, other than that, it was a great job. Thanks Don

Report a concern   February 18, 2019 — Rated 10 out of 10 by Alex Garcia Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The service was excellent and fast. I thought I was going to spend hrs waiting for the carpets to dry. They were dry in 2 hrs. I would recommend and will use you guys again for future services.

Report a concern   February 18, 2019 — Rated 10 out of 10 by L.P.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Prompt,Professional,and excellent work!!!

Report a concern   February 18, 2019 — Rated 10 out of 10 by Jenny Terry Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Fast service turn around, kept me informed through out the day of arrival time. Technician was nice, respectful, seemed very knowledgeable about the process! Best of all the carpets look amazing!

Report a concern   February 17, 2019 — Rated 10 out of 10 by E.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great service tech

Report a concern   February 17, 2019 — Rated 10 out of 10 by J.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I always enjoy when Zerorez comes to clean our carpets.

Report a concern   February 17, 2019 — Rated 10 out of 10 by C.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Technicians were friendly and knowledgeable about what they were doing. We got both our air ducts serviced and carpet cleaned as well. Prices were reasonable and competitive. We will use Zerorez again. Thanks to our carpet tech Raymond Trevino.
Thank you!

Report a concern   February 17, 2019 — Rated 10 out of 10 by D.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My carpets look almost like new.

Report a concern   February 17, 2019 — Rated 10 out of 10 by B.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great service

Report a concern   February 17, 2019 — Rated 10 out of 10 by Nancy Mcgillivray Zerorez Dallas/Ft. Worth
What do you like about our products and services?

1. the corner shields to protect the walls.
2. the demonstration of the system used to remove pet stains, etc.
3. the fact that you do not use my water system.
4. the person assigned to the "project" being very patient and willing to show how your
process works and demonstrations.
5. the finished product, my carpet looked like new and I felt cleaner just living in it.
Having two dogs and going in and out to the back yard every day brought lots of dirt, etc.
I am glad I was told about your company by my daughter-in-law. You're the best!

Report a concern   February 17, 2019 — Rated 10 out of 10 by J.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The animal cleaning does a good job o my rugs and takes away the spots and smells.

Report a concern   February 17, 2019 — Rated 0 out of 10 by J.J. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

We called zerorez after our dog had several accidents upstairs while being watched by someone a few weekends ago. The house didn’t smell like urine before being cleaned and now reeks a day later! When I called to complain I was told that what we upgraded to was just a spray on treatment not meant to remove pet odor. That we should have used their extraction service. What? If we told them that was the problem then why didn’t you recommend something that would actually fix the problem? Both rooms that were “cleaned” now smell strongly of urine like it was just spread around both rooms. The customer service person I talked with the next day after our cleaning was less than helpful, she basically blamed us for not getting the right treatment and said that they would be happy to come out and perform the right treatment to get the smell out but of course would be charged full price, again. We will never use Zerorez again.

Report a concern   February 17, 2019 — Rated 0 out of 10 by G.B. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The employee that cleaned my carpets seemed to be over worked. Complained about living in his work van. The job he did us deplorable. A complete cleaning would be the only justification for this problem

Report a concern   February 17, 2019 — Rated 10 out of 10 by C.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Our guy was amazing! Super friendly and did an amazing job!!!

Report a concern   February 16, 2019 — Rated 10 out of 10 by M.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Darwin was great! Very good worker and house looks great.

Report a concern   February 16, 2019 — Rated 10 out of 10 by R.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I’ve been impressed with this company for years and they have been the only company i’ve used in years because they are the best! After using other so called environmentally friendly companies that have left some type of residue behind and therefore attracting more soil to accumulate, there is no comparison to ZeroRez. We waited a little too long between visits this last time and I was a bit worried that some of the stains would be permanent. Once again, I shouldn’t have worried or doubted ZeroRez! My technician was Eric, and I will request him permanently! This man was incredible! He worked smart, hard, efficiently and tirelessly and got every single stain out of the carpets - they look brand new! I just happened to mention to him that we only need the carpet restretched in a couple of places and learned that ZeroRez also does that as well! Guess we’ll be making another appt for that in the near future! Love, Love, Love this company!

Report a concern   February 16, 2019 — Rated 10 out of 10 by C.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Fresh citrus smell. Carpet mostly dry when technician left.

Report a concern   February 16, 2019 — Rated 10 out of 10 by H.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The service tech was SUPER nice and professional. The carpet looks brand new! We will be using Zerorez from now on!

Report a concern   February 16, 2019 — Rated 9 out of 10 by J.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Quick, easy without chemicals.

Report a concern   February 16, 2019 — Rated 10 out of 10 by Amen Randazzo Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Technician was great - friendliest and best we’ve had.

Report a concern   February 16, 2019 — Rated 10 out of 10 by Harry K Berg Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Chris did an excellent job with your very simple but very effective equipment,
It sucked out all of Romeo's (my retriever) dander and lose hair which has removed the overwelming odor of his presence that dogs leave behind when they groom.

I really enjoyed watching the 'Fluffer' unit work with it's large brushes that released what I call 'fluff balls' that were also sucked up by the Blue Hose.

The odor is gone for another time and future date when I will call on you again.

Thank You and God Bless your excellent service,
hk Richardson, Tx.

Report a concern   February 16, 2019 — Rated 10 out of 10 by Deoprakash Sookun Zerorez Dallas/Ft. Worth
What do you like about our products and services?

On time and polite. Did a great job.

Report a concern   February 16, 2019 — Rated 10 out of 10 by L.N. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great job and employee service was fantastic.

Report a concern   February 16, 2019 — Rated 10 out of 10 by Janealee Adams Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very good cleaning! Thank you Zerorez.


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