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based on 83988 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Technician was terrific! My disappointment lies with the dispatcher or office staff. I was scheduled for 8:00 to 10:00 service. At 10:05 I called and texted and finally got a text back saying technician was no show, but NO ONE BOTHERED to NOTIFY ME. New wonderful technician shows up at 11:30 and did a great job. It was very inconvenient for me to waste 3-1/2 hours waiting since it was a tough job that took a long time.
Paul the technician said I would receive an email with my receipt and I have not, as yet. I have sent two requests to please send me a receipt for the $155 (or there about) and have not received any communication for Zerorez.
Also, when it came time to pay, I mentioned that I'd received an email about 3 rooms cleaned for $99. Nope, I didn't have 3 rooms to clean, only 2. BUMMER!
And another one which I forgot to mention, I had heard on KRLD that if I told Zerorez that Mike Rogers was advertising for you for $99 as well, I'd get that. Since I forgot to tell Paul, that's on me but had I even remembered, I'm sure there would have been a reason to still charge me full price. You should tell your customers of your specials.
How can you make it right? Send me a receipt and even give me a refund of $56 so I would get the advertised and offered $99.00 deal. Thank you. Next time I'll try Dal Worth Clean.
Name removed Phone number removed
1205 N. Waterview Dr.
Richardson, Tx 75080
My carpet and tile look brand new following the Zerorez cleaning service. The technicians are prompt and courteous, and do a thorough job of cleaning - it's not a rush job just to get in and out. A walkthrough is conducted after the cleaning has been completed to ensure total satisfaction.
The tech that service the home lost the key and that became an inconvenience, since we had over service that day we had to go back to the home and drop off another key.
Professional, thorough, and night-and-day difference in cleanliness.
Product works well. People are professional
No chemical residual odors - just a fresh clean smell!
Their technicians are skilled and ethical. The process produces an excellent result.
Quick, Professional, easy
Very quick and there was no cleaning odor left. The stain in one of the rooms came up great!
Conscientious operator wotkrf quickly and did a good job.
Easy scheduling, fast and efficient service, friendly and thorough service provider.
My customer service representative was knowledgeable, professional and prompt.
Carpet is now very clean and employees are friendly and informative
The technician did an excellent job, and I've used your services on at least three prior occasions.
Friendly professional employees. On time
I am so happy we used Zerorez. From the initial request, to scheduling, to the technician, everything exceeded expectations. And we were expecting that based on footages that we would get charged extra but they didn’t. Carpets look fresh, smell fresh, and we will definitely use them again.
Very professional tech, happy about the non toxic cleaning process, and very efficient in getting the job requested done.
The price outside the special.
Don't provide such a low-ball estimate by phone. The final estimate on-site can be twice as much or more!
The did not do a great job cleaning my carpet.
The carpet cleaner was good, but arrived more than an hour after the END of the arrival window, which was very inconvenient since we aren’t moved in yet and had to wait at the empty house for 3.5 hours. When we called at the end of the arrival window to ask why nobody was there yet, the scheduler was not very sympathetic and kind of rude about it.
Quick and professional gentlemen did the job quite nicely. The rugs felt very clean and soft w/out the usual residue which was a nice change.
The technician did a great job.
Seems to be a very good company and they do things right.
The high traffic area looks just like before it was cleaned.
Did a wonderful job. Smells wonderful and looks great!! Would use you again in the near future. Was my first time using this company. Thanks so much. The young man was very professional and friendly.
You do a good job of cleaning, your chargers are reasonable, and your people( contact people to service men) are courteous and efficient.
Good service.