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based on 83988 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I liked the way the carpets looked after the treatment. Very clean.
I did not like that your company misrepresented the package they were offering following a segment on a local morning show. It was disingenuous and I called for a service under false pretenses. However, the technician who came out seemed to do a good job. I let him know that what was represented on TV and the service I was actually getting were not compatible. We will see, in time, if the extra service I paid for was worth it. Again, the technician was professional, but I don't know if I would use the company again because of the dishonest way they initially got my business.
Great service from the tech
The technician did an excellent job cleaning our carpet
was misled about the price, advertised at 3 rooms for $ 89.00 and I wound up paying $ $ 711.00! Also had to have a " do over"!
While I liked how your products cleaned our carpets and tile, I was most impressed by D.Boston your technician! He knew his products and was very pleasant and easy to communicate our concerns with! He wasn't in a rush to get the job over with and move on to the next customer! Boston is an asset to your fine company!
The spots in my carpet are gone and I can tell a difference in my tile. The best thing was the service. The technician was enjoyable and fantastic at his job. I highly recommend Zerorez.
The carpet looked nice although he couldn't get some of the spots out.
This is first time we used ya'll and we will use you again. awesome products, service
I love the environmental friendly treatment of my carpets. The techs are very knowledgeable, Raymond T was outstanding & very professional.
My carpeting looks brand new, even with having a dog in the house. Tyler did an excellent, thorough job. He was very polite & politely explained the water cleaning process. I am so very pleased & will continue to be a repeat customer. Thanks, Tyler!!
Fast, professional, on time, friendly and affordable service.
Very expensive with all the add-ons. Will have to call to come back; still have spots in my carpet.
The tech was on time, professional and made a good recommendation for my particular cleaning need.
Your representative, Daryl, is outstanding.
On time as promised, worked fast but not rushed, great customer service on the phone and on site. Will definitely use again. Thank you.
My original cleaning was awesome. I am not sure what the technicians did differently, but it shows. The two areas look like night and day.
I had never used you before my first cleaning which is why I rebooked. My first technician came in, did what was needed, was very thorough and I was so pleased. I requested him again. I didn’t get him. Wasn’t told he wasn’t coming and the other tech was more interested in upselling me on a few different “solutions” to assist with areas of my carpet that he identified as needing a deeper cleaning. One gallon of the solution was $50.00 and it wouldn’t clean very much.
Lesson learned; I won’t rebook or recommend you now.
Always good service, professional and safe. Love how clean everything smells after the carpet is done!
Superb Service and an Exceptional Result!! Zerorez has done better then all other carpet cleaners I've used in the past.
The technician was very professional and fast.
The process was smooth and the technician was superb.
No chemicals, and the heated water kills off odors.
It was fast and easy.
Just what was advertised got done. We are very happy with the service and the results.
on time
carpets look great
It really cleans the carpet and it stays clean much longer than with other services. Paul is a great guy and makes extra effort to be inobtrusive and neat which is very much appreciated.
Johnathan was very friendly and knowledgeable and was quick and effective with his work!
Helpful technician, great booking process.
The technician was great and I applaud his hard work ... but I wasn’t totally pleased with how the cleaning method did not clean 3 spots very well, and I couldn’t notice until a day later when the carpet had dried.
Great experience. Experienced technician, friendly and professional service.