Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83988 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   March 21, 2019 — Rated 10 out of 10 by Karen Sardina Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Quick response. Quick drying, no smells, easy reasonable price

Report a concern   March 21, 2019 — Rated 10 out of 10 by Ann Rogers Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My carpet is clean and fresh. The price is right and the services are excellent. The technician was on time, courteous, professional, knowledgeable, and just good at his job. He cleaned all 3 rooms in about 45 minutes. It was great! Thank you.

Report a concern   March 21, 2019 — Rated 10 out of 10 by M.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The guys were on time, professional, cheerful and thorough. They did a great job.

Report a concern   March 21, 2019 — Rated 0 out of 10 by L.B. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

appointment window 3:30-5:30. Technicians arrived 7:30pm. Never told there was a 5hr dry time on carpets, so after such a late start, unable to sleep in bedroom. Carpets did not look/feel clean after drying. Cost was a bate & switch. Quoted one price, but that increased by ~$150 once techs were on site.
Never again

Report a concern   March 21, 2019 — Rated 10 out of 10 by C.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Everything

Report a concern   March 21, 2019 — Rated 10 out of 10 by S.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The Quality.

Report a concern   March 21, 2019 — Rated 8 out of 10 by C.N. Zerorez Dallas/Ft. Worth
What could we do to improve?

I was not given the price as was stated in the email I received.

Report a concern   March 21, 2019 — Rated 10 out of 10 by K.E. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Everything! We love the coffee and food! The desserts are also amazing...every time!

Report a concern   March 21, 2019 — Rated 10 out of 10 by Jennifer Berrier Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like that no harsh chemicals are used during the process. The service was superior!! Very thorough and professional. I will definitely use Zerorez in the future

Report a concern   March 21, 2019 — Rated 10 out of 10 by F.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Professional, polite and efficient.
The zerorez carpet cleaning is incredible.
Nothing cleans like Zerorez.

Report a concern   March 20, 2019 — Rated 10 out of 10 by L.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Prompt service and friendly service.

Report a concern   March 20, 2019 — Rated 10 out of 10 by Susan Tierney Zerorez Dallas/Ft. Worth
What do you like about our products and services?

AWESOME. I'm a house flipper and use them regularly, great service and I can count on them to do what they say they will do

Report a concern   March 20, 2019 — Rated 10 out of 10 by Robin Wright Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Cleans without chemicals - professional workers.

Report a concern   March 20, 2019 — Rated 10 out of 10 by A.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Clean great and we love the flash treatment to erase the deep stains.
The professional who comes to our home is so informative and super friendly.

Report a concern   March 20, 2019 — Rated 10 out of 10 by T.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Fabian and Clint were Awesome, did amazing job!!

Report a concern   March 20, 2019 — Rated 10 out of 10 by D.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Kyle was very helpful in getting our carpets cleaned properly- I appreciate his help & good info!

Report a concern   March 20, 2019 — Rated 10 out of 10 by Sarah Corrigan Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Had a very nice and knowledgeable technician who did a great job. Kitchen travertine looks brand new!

Report a concern   March 20, 2019 — Rated 10 out of 10 by Tiffiney Craig Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My carpet, tile & grout look amazingly clean, and no chemicals were used! My technician, Boston, was punctual, explained things thoroughly, and worked quickly.

Report a concern   March 20, 2019 — Rated 10 out of 10 by N.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Zerorez carpet cleaners cleaned my carpets very well. Highly recommend.

Report a concern   March 20, 2019 — Rated 10 out of 10 by Michael Boucher Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Chris did a great job and explained what he was doing and why. The carpet looks great and my wife's eye opened wide with a large smile. I would use them again and tell my friends and relatives to use them.

Report a concern   March 20, 2019 — Rated 10 out of 10 by S.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The tech arrived on time and did a great job!

Report a concern   March 20, 2019 — Rated 10 out of 10 by Jana Lowman Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Our carpets look great and service guy was really professional. He was responsible, considerate of our things, and really wanted to please us.

Report a concern   March 20, 2019 — Rated 9 out of 10 by D.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Cleaning was fine. Support for my tech was not so great. Website offers did not translate to the appointment details so the pricing was wrong. Tech had mechanical failure on truck that seemed to be a problem when tech called for help. Rescheduled appointment was easy and job finished correctly.

Report a concern   March 20, 2019 — Rated 8 out of 10 by C.B. Zerorez Dallas/Ft. Worth
What could we do to improve?

My carpet could have been a little cleaner. I do understand the high traffic areas are harder to clean but, it seemed it could have taken more of the dirt out then it did. It seemed like he rushed a little. He did three rooms in less than an hour. I don’t know if that’s common or not.

Report a concern   March 20, 2019 — Rated 10 out of 10 by J.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Eric was outstanding!

Report a concern   March 20, 2019 — Rated 10 out of 10 by M.N. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Zerorez does customer service the way it should be done all the times. My 1st appointment had to be cancelled and I was comped for that appointment. On rescheduled appointment t .the technician did not arrive between the 8-10 time frame. I called and my entire service was FREE. Torrance was great and did a marvelous job. My old carpet has new life!!

Report a concern   March 20, 2019 — Rated 10 out of 10 by J.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

It was fast and effective! Wonderful Job! I have already bragged to several coworkers....it was everything advertised.......I also appreciated the fact that it was the advertised price....the last time I used a competitor, they added piecemeal costs and tripled the starting price.

Report a concern   March 20, 2019 — Rated 2 out of 10 by B.D. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I really liked Tarrance, so I almost didn’t write this. But I’m so disappointed. My carpets are not much cleaner. He mentioned I was supposed to vacuum and that it took a long time to do that... I didn’t know I was supposed to vacuum first or I would have. Maybe one the stains he told me were permanent came up pretty easy when I tried by hand. I might believe that the stains were difficult but he spent about 10-15 minutes in each room, so I don’t believe he tried that harsh I’m very disappointed and will not be scheduling another appointment.

Report a concern   March 20, 2019 — Rated 10 out of 10 by S.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The end product is excellent. The carpets are clean and not too damp.

Report a concern   March 20, 2019 — Rated 10 out of 10 by T.V. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Zerorez is amazing! Anthony was so knowledgeable & extremely good at what he does. He was determined to get out a stain that was nearly impossible to remove & he did! Our carpet looks brand new!! I’ve already recommended Zerorez to friends & coworkers.


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