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based on 83988 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Services were great very friends.
First time customer
The cleaning rep was timely, professional, and friendly. The products he used to clean the carpet and remove stains worked beautifully. My carpet looks brand new and it’s really 18 years old!! Great job! I would highly recommend and will certainly use Zerorez again.
They did a fabulous job!
The cleaning formula is what I like
Very professional!! Excellent job!
quick and easy to schedule - quick dry time
Good job.
*Arrival in the set time frame
*Excellent customer service
*Great Product
*Knowledgeable staff and service technicians
The appointment was kept on time and the person doing the cleaning was knowledgeable and responsible. He did a fantastic job. He suggested spraying the carpet with scotch guard which was a good idea because of my pet.
I think it’s overpriced and the associates oversell products
Dirt removed with detergent, fast drying.
Very professional, excellent job on the carpet. Quick but thorough.
Service technician was great
No issues with after effects. Very friendly product.
The Tech was very knowledgeable & friendly & did an amazing job on my tile & carpet.
Thank you
The service technician that helped us was amazing! He was very knowledgeable and helpful with getting out the accident that our pet had.
No fumes
The results. Carpets look new!
Evening and weekend appointments
I was surprised that the carpet still looked the same from before it was cleaned. The guy was nice but not experienced. I have had great experiences with other companies.
Be a little more accurate on the estimate. My price was an additional $200 from the estimate
Zerorez worked with me on the schedule which I appreciate. The Tech was professional and did a good job. I am pleased with the results.
No chemicals in the cleaner. Environment and dog friendly
Our technician was extremely kind and professional. He did a thorough job cleaning our carpet. We are very satisfied!
Make sure all techs have working equipment -excess water leaking is not good when it leaves streaks on flooring not part of the order. In addition to walk-through before stating the job, techs should automatically go over the invoice with costs (no surprises) Phone schedulers should be aware of promos and honor, or give techs information for customer to follow up on discrepancies.
Don't run an ad on the radio "3 rooms for $89" and then charge $450 to actually get the carpet clean. Bait and switch.
It's one thing to up charge for extras but it's practically a scam what you guys are running.
The fact that you don't use soap to clean the carpets. You do a great job getting out stains.
We used your carpet cleaning service years ago, and were very satisfied. The next time we had our carpets cleaned, we used a competitor who was a friend. Nice person, not good service. So we came back to Zerorez. So glad we did. Professional, great job, upfront pricing, our tech Tristan was wonderful. But the bottom line is our carpets looks SO much better. Huge difference. Would highly recommend!
Your products is great getting out stains that come through from previous spills.
I didn’t get a phone call before the person showed up. He was very nice though. I also don’t know when carpet cleaning companies stopped moving furniture under my couch and chair didn’t get cleaned. These are very easy moveable items specially if you put the little sliders under the legs. The areas that were cleaned did look great when it was done.