Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 85423 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   August 12, 2019 — Rated 10 out of 10 by P.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Technicians are always friendly and do a wonderful job. Our house is always left clean and smelling refreshed.

Report a concern   August 12, 2019 — Rated 9 out of 10 by M.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The carpets dry quickly. The carpets are not saturated with water.

Report a concern   August 12, 2019 — Rated 10 out of 10 by C.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The carpet came up very clean and the technician was very careful and communicated the process very well.
Thanks

Report a concern   August 12, 2019 — Rated 10 out of 10 by P.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like the clean without the soap residue.

Report a concern   August 12, 2019 — Rated 9 out of 10 by D.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Whata I appreciated was the friendly nature of the carpet tech, his ability to work with us and answer questions. The only thing that I would prefer is to be explained the process of cleaning the carpet. It starts with a solution that lightly saturates the carpet and then comes back with the powerful carpet cleaning extraction device. I thought the first application was the cleaning and was initially disappointed until I realize the job was incomplete. Other than that lack of communication, I am satisfied with the services and glad I chose Zerorez instead of some lesser quality shop or cleaning company.

Report a concern   August 12, 2019 — Rated 9 out of 10 by Charlse Stamm Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The service man was professional, quick, and did a great job on the carpets; they look great!

Report a concern   August 12, 2019 — Rated 10 out of 10 by P.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great service and reasonable prices!!

Report a concern   August 12, 2019 — Rated 10 out of 10 by Glenna Shaw Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great job! Fast and professional.

Report a concern   August 12, 2019 — Rated 10 out of 10 by Roger Mayes Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Dalton, your technician was terific.

Report a concern   August 12, 2019 — Rated 10 out of 10 by M.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I was thankful for your dog urine solution. Although I didnt have many spots, it saved my carpet. Thank you.

Report a concern   August 12, 2019 — Rated 2 out of 10 by R.K. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

You've had 2 chances to make it right and it still isn't completely right. I think I will just move on with my life and figure out something different.

Report a concern   August 12, 2019 — Rated 10 out of 10 by L.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Always do an excellent job and very professional service technicians.
Was very impressed with Sharod, would like him in the next cleaning.

Report a concern   August 12, 2019 — Rated 10 out of 10 by Laura Salazar Zerorez Dallas/Ft. Worth
What do you like about our products and services?

service man was very professional and courteous. carpets were very clean!

Report a concern   August 12, 2019 — Rated 10 out of 10 by Nancy Keshler Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Absolutely LOVE your service!
The technician was so helpful. We just bought a new home & I never knew how dirty tile could get but my floors are like new now!

Report a concern   August 12, 2019 — Rated 5 out of 10 by S.B. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Carpets were not as clean as I expected afterwards....

Report a concern   August 11, 2019 — Rated 0 out of 10 by S.G. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The technician that cleaned my Coil touched something and caused my AC to go off and I had to pay to get an ac guy to come out and fixed what the technician refused to

Report a concern   August 11, 2019 — Rated 10 out of 10 by R.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Fast and efficient. Smells great.

Report a concern   August 11, 2019 — Rated 10 out of 10 by L.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The carpet turned out really better than I thought possible and the technician was very personable and helpful. He is an asset to your company. However, I did not get a receipt, so will forget who to call the next time I need the carpet cleaned. Can you please furnish me one by EMAIL. Thanks,

Name removed
5804 Teal Ridge Drive
Arlington, TX 76017

Email address removed

Report a concern   August 11, 2019 — Rated 10 out of 10 by Karen Lass Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Thorough service without leaving gunk on my carpet.

Report a concern   August 11, 2019 — Rated 6 out of 10 by B.H. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The technician tried to sell me pet pretreat for $60 a room. I said no. He then said he would mix up the treatment apply it and if I liked it I could pay him in a tip which is very unethical. He ended up charging me $60 but treated all 4 rooms. Initially it was $60 for one room but he would do the second at no charge. I feel I got a good deal but feel cheated for the technician asking for a “large tip” if I liked the non smell afterwards. I said if I pay for a treatment I want it on the bill. As far as what you can do to make things right, I will leave that up to you. Also I did not receive a receipt👎

Report a concern   August 11, 2019 — Rated 10 out of 10 by Terrell Sosebee Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your customer service and technicians were exceptional.

Report a concern   August 11, 2019 — Rated 10 out of 10 by M.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Gentleman was very professional and courteous.

Report a concern   August 11, 2019 — Rated 10 out of 10 by D.N. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Everything was good except the grout didn’t get as clean as I’d hoped. The technician was very polite and professional.

Report a concern   August 11, 2019 — Rated 10 out of 10 by Jo Karen Licata Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Ease of scheduling, efficiency of technician, our 10 year old carpet looks great. 3 rooms only took an hour. Very pleased.

Report a concern   August 11, 2019 — Rated 10 out of 10 by S.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician did a very good job explaining what he was going to do. Priced the job and did a very through job! I was very pleased.

Report a concern   August 11, 2019 — Rated 10 out of 10 by Jill Brooks Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No chemical residue. Fast drying.

Report a concern   August 10, 2019 — Rated 9 out of 10 by M.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The time required to dry without leaving a wet smell.

Report a concern   August 10, 2019 — Rated 10 out of 10 by J.N. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Always impressed with your process. Carpets are clean and are dry overnight

Report a concern   August 10, 2019 — Rated 10 out of 10 by Kathy Sukach Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Nice gentleman that did the cleaning and also showed up early. Referred my mother and she has already scheduled

Report a concern   August 10, 2019 — Rated 10 out of 10 by Kerry Pitcarin Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Technician was very professional and explained the process.


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