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based on 83970 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
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Great knowledable technichian. product works on pet odor 100%
Great service! The tech was fast, friendly, funny and efficient! Awesome service!
Availability
The clean carpets!!!! My carpet is 20 years old and y’all always make it look brand new!
Service agent was on time, asked about any stains, showed me the results if the bedroom cleaning, and did a fine job on the living room.
Your prices are too high...the job was well done and the tech was good, but it really was cost prohibitive
Super clean carpets, and friendly staff!
Paid extra to have a pet stain removed. 3 days later the carpet is still wet and still smells bad.
He was very helpful, detailed and did a great job.
Great Job and friendly and informative tech.
Excellent professional service.
Everything
Very expensive to get two bedrooms cleaned - $390.00
I'm certain there are no residuals or chemicals in my carpet. Considering just how dirty they were, he did a marvelous job. I'm pleased with the work.
Polite and on time.
Zerorez could schedule at a time we needed and were able to do some extra things needed, as well. The technician was courteous and efficient.
Liked the efficiency and results.
Darryl Boston did an incredible job cleaning our hardwoods and furniture.
I used my black light on the carpet to look at the pet stains and he missed some and those treated are still appearing.
Evan was very professional, thorough, and did an excellent job! I will definitely be using Zerorez again in the future.
Had a great experience with Zerorez!! Charles did a fantastic job. Can’t believe it cleans so well with no soap! Charles did a great job educating me with every step. Carpets look amazing and I will definitely use this service again!!
Awesome!
Great job!
On time and very courteous. Products work well.
I know my carpet was in horrible condition, but I was willing to spend the $99 plus a $75 gallon of cleaner on it if the stains would have been lightened. I am amazed at how much brighter the carpet is, but the stains seemed to be getting lighter as they were being cleaned. So I invested $500 to treat the carpet still knowing and not expecting it to be perfect. I thought the stains would be less noticeable, however, when the carpet dried, the stains seemed to have spread out and become darker again. Also, there is now a definite straight line between a stained area and unstained area where an absorbent pad had been placed. Very strange since it was not that way before. It leads me to think more could be done to clean the carpet - especially for $500. I regret paying that much to have a carpet that basically looks just a tad better. Another few hundred and I could’ve had new carpet.
Dries quickly. Service is fine in about an hour. Technicians are friendly and on time.
Your Service Representative,,Sharod was outstanding. He was responsive, knowledgeable, efficient and very customer oriented. In addition, he educated me on his process and fulfilled his promise on the services. Excellent.
We reported a small issue with the first cleaning and Zerorez sent out someone the next day. He was kind and helpful and solved the problem.
I really like the flash products and the ultraviolet light that that you use for pet stains. It really showed up exactly where I thought the stains were. The service tech was very courteous and knowledgeable and explained everything in details.
Thanks again for your service!
Zerorez was extremely professional and did what they said they would. The lady that scheduled my appointment found a day and time that would work for my schedule. I was told that I would receive a phone call 48 hours prior to my scheduled time and I did. I was also told that I would receive a call 30 minutes prior to the arrival of the technicians and I did. The technicians were friendly and professional. They took the time to answer my questions and explain the cleaning process. They also took the time to inform me of additional services that were available. At no time did I feel pressured into buying any of the additional services. The carpets were completely cleaned to my satisfaction and in a timely manner. I will be calling Zerorez in the future for my carpet cleaning needs.