Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83503 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   September 26, 2019 — Rated 6 out of 10 by A.P. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Worker was not as thorough as the first worker you sent.

Report a concern   September 26, 2019 — Rated 10 out of 10 by Leslie Wesson Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Easy to get an appointment and quote for services. Staff were knowledgeable and very respectful and personable. Couldn't ask for anything more!! They also have a good work ethic.

Report a concern   September 26, 2019 — Rated 4 out of 10 by S.T. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Very late arrival. We purposely scheduled this to allow for drying time before our kids got out of school that day. It cost me $300.00 in lost wages waiting for arrival. I had to initiate all but one phone call to foster communication.

Report a concern   September 26, 2019 — Rated 7 out of 10 by B.G. Zerorez Dallas/Ft. Worth
What could we do to improve?

Always feel like Nicole and dined.

Report a concern   September 26, 2019 — Rated 10 out of 10 by R.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

One of the things I love most about Zerorez is they were very prompt. They came prepared, and fully equipped. The communication excellent and the service was five star. I would truly recommend their services to others. The quality of work was excellent I was impressed thank you for your services we will continue to do business with your company thank you once again

Report a concern   September 26, 2019 — Rated 10 out of 10 by Pam Robertson Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I wasn't home but my husband said the tech took time to do a good job.

Report a concern   September 26, 2019 — Rated 10 out of 10 by S.V. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great job-carpet always looks like new after you finish!

Report a concern   September 25, 2019 — Rated 10 out of 10 by Linda Schelling Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Y'all did a great job on our 15yr old wood floors. Thank you

Report a concern   September 25, 2019 — Rated 10 out of 10 by Cissy Holloway Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Job well done

Report a concern   September 25, 2019 — Rated 10 out of 10 by S.V. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your products clean our carpet thoroughly and help prolong its life. A lot of it looks like new after the cleaning yesterday. Your technicians are always timely, courteous, thorough, and efficient. Fabian (sp?) was here yesterday, and he went so far as to pull apart our sectional, piece by piece, to get to the dirt and odds and ends that had collected underneath. He was not only willing, but even cheerful about it. I found him to be friendly and personable, all the while being completely professional. I was quite surprised at how quickly he was finished with everything, especially since there were quite a few pet-related stains - - more than we knew; not to mention the extra dirtiness under the sectional.

Report a concern   September 25, 2019 — Rated 10 out of 10 by Jenny Miura Zerorez Dallas/Ft. Worth
What do you like about our products and services?

professionalism and explanation of the products to be used on the carpet

Report a concern   September 25, 2019 — Rated 9 out of 10 by L.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Cleaner than some...

Report a concern   September 25, 2019 — Rated 10 out of 10 by L.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Nice staff and attentive service. Charles was really nice and paid a lot attention to detail. Floors look really nice.

Report a concern   September 25, 2019 — Rated 10 out of 10 by L.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Terry was prompt, professional, considerate, experienced and knowlegable!

Report a concern   September 25, 2019 — Rated 9 out of 10 by A.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Excellent service! Our technician was great and our rugs look like new!

Report a concern   September 25, 2019 — Rated 10 out of 10 by W.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great products at a great price!

Report a concern   September 25, 2019 — Rated 10 out of 10 by C.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Outstanding job always done with professionalism.

Report a concern   September 25, 2019 — Rated 10 out of 10 by Kelly Clymer Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician did a fabulous job! Very professional and knowledgeable.

Report a concern   September 25, 2019 — Rated 5 out of 10 by J.M. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The guy who came out here was really great. I even talked to him about coming back for more Zerorez work I need done (stairs, hallway, 2 rooms and a closet) I don't blame him...

But, I noticed some stains that are still on the carpet and I am wondering if another carpet service could have gotten those stains out? I have never used a water-based service before and I am wondering if I needed something stronger, or maybe I should have tried pre-treating those stains prior to your service? Most of the carpet looks great with a few small stains.

Report a concern   September 25, 2019 — Rated 10 out of 10 by J.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

House smells great!!

Report a concern   September 25, 2019 — Rated 10 out of 10 by M.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Scheduling was easy.
Service representative was courteous.
Service itself was as described.
Payment process was quick.

Report a concern   September 25, 2019 — Rated 10 out of 10 by K.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Erik Allen was wonderful! Carpets look awesome. Already posted a PSA on my FB page.

Report a concern   September 25, 2019 — Rated 10 out of 10 by Gail Madison Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My carpet is always clean. The product is environmentally and pet friendly.

Report a concern   September 25, 2019 — Rated 10 out of 10 by Sonya Christle Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Technicians were knowledgeable and the carpets look amazing and smell great, too!

Report a concern   September 25, 2019 — Rated 10 out of 10 by M.T.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician was very professional and polite. He was helpful and explained everything well.
Thanks to the technician and Zerorez for the beautiful carpets. With the extra protectant, I'm ready for the holidays.

Report a concern   September 25, 2019 — Rated 10 out of 10 by D.O. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

It is great no harsh chemicals and carpet dried fast.

Report a concern   September 25, 2019 — Rated 10 out of 10 by T.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Customer service. I do hope to receive my Hawaiian Fall tickets this time. The last time, I never received them

Report a concern   September 25, 2019 — Rated 10 out of 10 by Dee Bell Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Our tech was great

Report a concern   September 25, 2019 — Rated 10 out of 10 by J.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

We loved it

Report a concern   September 25, 2019 — Rated 10 out of 10 by M.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

We have used your service several times, your techs are very professional and thorough. Much appreciated!


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