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based on 83970 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Randy was very professional and efficient. The carpet looked great when he was finished.
Our technician did a great job! He clearly described what we needed, and didn't try to upsell unnecessary services.
Great tech, couldn't ask for a better job. Thanks
Bait and switch on coupon fine print. Unreasonable pricing of tile cleaning. $400 for tile clean is more than an attorney makes in an hour and my tile would take 30 mins to complete by a Zerorez Carpet Genius. Thus, you make $200 bucks and cleaned stairs and a hallway + 1 small room.
Your employees are knowledgeable and friendly.
Prompt and very courteous I was on the phone and in person. The technician did a great job and even was able to remove some stains we did not think you would be able to. He was extremely polite and very efficient.
Quote was quite lower than actual had to remove rugs from bring cleaned
Well after the mix up over what we were told and what really was (as to operator who did the job)
things began to smooth out. The operator(Jeromy) did a thorough job . The cost was a surprise
as it wound up being much more than we were given to expect. That being said,He did a very good job.
Great job and friendly service
Your employee was the greatest ... so nice and friendly. He was also very informative.
My carpets look like new.
Very thorough, great service tech
Tech was wonderful. Had a skunk smell and they even came back the next day when the smell was still there and made it right. The best!
Prompt and professional
From Service Kate to schedule and technicians but I understand your products
Your advertisement is true.
Great service guy that got carpets extremely clean.
Tech lost my check. Or so they said. Then they found my check. Only after I had stopped payment. Had to write another check.
On time, quick, and no crazy chemicals.
Workers were informative, polite, and friendly. I'm still waiting for my invoice on the duct cleaning.
The attitude of your employee was that of someone that didn't care about his work. Our house did not smell fresh at all. A story odor was left. We ended up having to spray our house with febreeze and put scents out. Very disappointed.
GREAT JOB. DALTON HIGGINS DID A GREAT JOB.
The carpet tech I had … I thing C J was very professional while friendly..
The zerorez representative was on time and polite. He was efficient and thorough. My carpets looked clean and had a pleasant smell. The next day after the carpet was dry, it wasn't crunchy feeling like I've had with other companies. It did take longer to dry than he said it would, but it was still a shorter time than I've had before.
Our service man Stephen was very friendly and he did a great job! He took the time to scan the house with a black light looking for specific damage. Unfortunately, he found cat urine all over the house and unbeknownst to us as we were moving across the country within the week. He took care of it all with special technology and now my carpets are extremely clean. No sign of odor or cat urine anywhere. We were happy to move in to our house with clean, urine free carpets.
No detergents
Nice technicians
Clean carpet
Good technicians and competent service. There were some tough areas that stayed damp a bit longer than I expected, but it looks great!
No chemicals are seems got carpet really clean.
Polite technician that did a great job.
Online
My rugs look better than new. My technician was very helpful and informative about my rugs, giving me information that I did not know about my own rugs.