Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83503 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   September 27, 2019 — Rated 10 out of 10 by C.N. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great service!

Report a concern   September 27, 2019 — Rated 10 out of 10 by V.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The man that cleaned our rugs was very knowledgeable and thorough. Very happy! Thank you.

Name removed.

Report a concern   September 27, 2019 — Rated 10 out of 10 by Mallory Adams Zerorez Dallas/Ft. Worth
What do you like about our products and services?

It was very easy to make an appointment that was convenient for me. The technician who cleaned my air vents explained everything very clearly to me, took photos and videos of what he was doing to make sure I knew everything every step of the way. I am very impressed and happy with my service!

Report a concern   September 27, 2019 — Rated 10 out of 10 by T.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I was so pleased with the outcome! My carpets look like new! Have already recommended you to others.

The rep who did it was so courteous and helpful. Thanks for a great job.

Report a concern   September 27, 2019 — Rated 10 out of 10 by LadyLisa McLeod Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The quick dry extraction system

Report a concern   September 27, 2019 — Rated 10 out of 10 by S.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Prompt; courteous; information, communication & tips

Report a concern   September 27, 2019 — Rated 9 out of 10 by K.M.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The carpets always look and smell much better.

Report a concern   September 27, 2019 — Rated 10 out of 10 by G.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Straightforward transaction, time- efficient service

Report a concern   September 27, 2019 — Rated 9 out of 10 by K.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician was very knowledgeable and courteous. The carpets look great, but unfortunately, you can still smell the pet urine.

Report a concern   September 27, 2019 — Rated 0 out of 10 by J.S.P. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

My carpets are still have visible spots and it still smells like pet odor. I was told that a pet enzyme would be used to help with the pet smell.
Please fix this asap.

Report a concern   September 27, 2019 — Rated 10 out of 10 by Eddie Strysik Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Fast service,professional,done in timely fashion

Report a concern   September 27, 2019 — Rated 10 out of 10 by Kristy Ragsdale Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My carpets look better than after any previous cleaning I’ve ever paid for & RAYMOND was just wonderful! Very professional, honest, up front, patient, thorough & and all around pleasure to have in my home!!! I hope he will be training new employees as he is precisely how they should all work for to represent this company in the best possible light.
I’m sure the equipment & the Zerorez process is above reproach but people like RAYMOND are what sets y’all apart from all the others!

Report a concern   September 27, 2019 — Rated 4 out of 10 by A.S. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Tech messed up multiple walls. Very inexperienced and not worth the price.

Report a concern   September 27, 2019 — Rated 10 out of 10 by Lanale Lane Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I've used them twice. Both times I was highly satisfied. My carpet and stairs were filthy since I have son's and their friends coming in and out of the house. I highly recommended them.

Report a concern   September 26, 2019 — Rated 10 out of 10 by Jeff Smith Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No residue,great job.

Report a concern   September 26, 2019 — Rated 10 out of 10 by Roger Waite Zerorez Dallas/Ft. Worth
What do you like about our products and services?

We like the non-residue service. It leaves no odor from cleaning products, but removes the stale carpet smell.

Report a concern   September 26, 2019 — Rated 10 out of 10 by K.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Really appreciate the professionalism and the thorough work our representative provided.

Thank you!

Report a concern   September 26, 2019 — Rated 10 out of 10 by Susan Hobbs Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My carpet looks amazing !

Report a concern   September 26, 2019 — Rated 10 out of 10 by Patrice Dotson Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Lakeim did a great job! He also told me about some of your other products and services. He was very knowledgeable and helpful. Will definitely use this company again!

Report a concern   September 26, 2019 — Rated 10 out of 10 by S.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great job at cleaning my carpet! Torrence was very good at what he did and took time to explain everything to me:-). He was super polite and respectful too!

Report a concern   September 26, 2019 — Rated 10 out of 10 by S.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No residual anything in my carpet.

Report a concern   September 26, 2019 — Rated 10 out of 10 by C.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Customer service! Technician was great

Report a concern   September 26, 2019 — Rated 10 out of 10 by L.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Darwin did a great job and I will tell you that it made a huge difference. I had the carpets cleaned about 1 month ago and they still looked dingy. Now they look almost new!

Report a concern   September 26, 2019 — Rated 9 out of 10 by D.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great job! On time and very courteous.

Report a concern   September 26, 2019 — Rated 10 out of 10 by V.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The person who came out was very nice. He explained the process when I asked and he was very thorough and quick. My carpet looks good! I was very pleased with the service.

Report a concern   September 26, 2019 — Rated 10 out of 10 by T.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Charles was awesome - he was polite and did the work quickly and made sure everything was picked up after. The email that you were going to be in our area was the reason we booked anything that was a GREAT marketing move. Made me remember I needed/wanted to get something scheduled and I didn't have to wait a long time to get it done.

Report a concern   September 26, 2019 — Rated 10 out of 10 by John Lehan Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Excellent service and knowledgeable personnel.

Report a concern   September 26, 2019 — Rated 10 out of 10 by L.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The cleaning was O.K., but it took much longer than anticipated or told it would take for the carpets to dry (~12 hours +). But, the best part of the service was the service tech. He was excellent! He was very customer focused and informative of other services that could be provided without being pushy or over selling. He was neat and clean and has a very pleasant personality.

Report a concern   September 26, 2019 — Rated 10 out of 10 by Carole Klaudt Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Professional, efficient & friendly

Report a concern   September 26, 2019 — Rated 6 out of 10 by T.N. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The cleaning of our carpet was not as good as was expected. I could have done this with my personal carpet cleaner and save $500. :(


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