Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83502 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   October 16, 2019 — Rated 10 out of 10 by J.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your service providers are always polite and try to get my carpets as clean as possible.

Report a concern   October 16, 2019 — Rated 5 out of 10 by S.S. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I paid a very high price for the pet clean. Nothing close to 3 rooms $99. And when he left with his little black light it looked the same as when he started.
I feel ripped off. $900 way to much for whAt I received

Report a concern   October 16, 2019 — Rated 10 out of 10 by L.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Everything!

Report a concern   October 16, 2019 — Rated 10 out of 10 by L.Z. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Ken was a very polite and respectful worker. He was thorough and explained things well.

Report a concern   October 16, 2019 — Rated 10 out of 10 by T.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician was very friendly, prompt and fast. The clean was excellent

Report a concern   October 16, 2019 — Rated 9 out of 10 by E.E. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Staff was friendly and knowledgeable, explained the whole process to me and what I was paying for.

Report a concern   October 16, 2019 — Rated 10 out of 10 by L.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Zerorez is my go-to carpet cleaning company ! They do fantastic job !! highly recommend them to all my friends.

Report a concern   October 16, 2019 — Rated 8 out of 10 by T.W. Zerorez Dallas/Ft. Worth
What could we do to improve?

Service was excellent and product appears to be very good. I just couldn't differentiate Zerorez from other quality services.

Report a concern   October 16, 2019 — Rated 10 out of 10 by A.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Good and clean.

Report a concern   October 15, 2019 — Rated 10 out of 10 by M.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Technicians were very professional, communicated well, were friendly, did an excellent job . I like that it’s steam based and doesn’t use chemicals. I have used many times over the years and always happy with service.

Report a concern   October 15, 2019 — Rated 7 out of 10 by C.O. Zerorez Dallas/Ft. Worth
What could we do to improve?

Good job! Just what I needed.

Report a concern   October 15, 2019 — Rated 8 out of 10 by D.Z. Zerorez Dallas/Ft. Worth
What could we do to improve?

Next time I would like the legs of my coffee table and recliners to be put on foam blocks or plastic strips so that they do not bleed on carpet.

Report a concern   October 15, 2019 — Rated 8 out of 10 by F.T. Zerorez Dallas/Ft. Worth
What could we do to improve?

Provide all possible costs up front instead of moments before cleaning is to beginning. We were very surprised at the additional costs presented at the time of cleaning. It would have been better for these costs to be presented during the “free estimate” call/inquiry. The technician was very professional and thorough while cleaning.

Report a concern   October 15, 2019 — Rated 10 out of 10 by M.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpets look beautiful Anthony knew his products and was very personable

Report a concern   October 15, 2019 — Rated 10 out of 10 by K.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

CJ did a great job--knowledgeable, courteous, efficient, polite, trustworthy.

Report a concern   October 15, 2019 — Rated 10 out of 10 by L.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Good work

Report a concern   October 15, 2019 — Rated 10 out of 10 by A.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Tech was great

Report a concern   October 15, 2019 — Rated 10 out of 10 by K.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician was excellent.Very professional,thorough and polite

Report a concern   October 15, 2019 — Rated 5 out of 10 by L.K. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The tech was very nice and professional but he worked very quickly. When I went upstairs to see the carpet, it really didn't look any better than before. The total bill was over 500.00 and I don't really see the value for the money I spent. I won't be using this service again. I was attracted to the fact that chemicals weren't used but I don't think it provided a quality clean. Very disappointed.

Report a concern   October 15, 2019 — Rated 8 out of 10 by A.H. Zerorez Dallas/Ft. Worth
What could we do to improve?

Randy did an incredible job!! The work was excellent. Your prices are more expensive than other companies offering similar services.

Report a concern   October 15, 2019 — Rated 10 out of 10 by M.A.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Excellent work. Will use again and recommend to friends and family.

Report a concern   October 15, 2019 — Rated 10 out of 10 by Z.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Quick and results instantly

Report a concern   October 15, 2019 — Rated 10 out of 10 by John MacArthur Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician arrived on time, walked the rooms and inspected the carpet. He showed us what he had found and provided us options on how to treat the ground in spill/dirt. The carpets were cleaned in a timely manner and look great.

Report a concern   October 15, 2019 — Rated 10 out of 10 by J.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpet cleaning service is amazing! Left my carpet like new!

Report a concern   October 15, 2019 — Rated 10 out of 10 by D.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Prompt, friendly, quality service.

Report a concern   October 14, 2019 — Rated 10 out of 10 by T.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Zerorez did a great job of cleaning our carpets. Raymond was very friendly and professional, and he did a fantastic job of cleaning our carpets. He also informed us about an optional protectant which we chose to add and we think that will help us to keep our carpets looking great in the future. We were very happy with the services provided and the end result of great looking and cleaner carpet. Job well done! Thanks!

Report a concern   October 14, 2019 — Rated 10 out of 10 by Susan Hanson Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Dillon did a through job & explained the process as he went along. He was very polite & professional. I was very pleased with my carpets afterwards .

Report a concern   October 14, 2019 — Rated 10 out of 10 by David Frank Zerorez Dallas/Ft. Worth
What do you like about our products and services?

GREAT SERVICE! VERY CLEAN RESULTS.

Report a concern   October 14, 2019 — Rated 10 out of 10 by D.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The employee who serviced our carpets was great.

Report a concern   October 14, 2019 — Rated 10 out of 10 by T.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The young man that did the cleaning.


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