Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83496 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   December 28, 2019 — Rated 10 out of 10 by L.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My carpet felt softer after the treatment. The high traffic area was definitely cleaner.

Report a concern   December 28, 2019 — Rated 10 out of 10 by R.M.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Did a great job as always

Report a concern   December 28, 2019 — Rated 10 out of 10 by Melody Brown Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No odor, no residue left on carpet. My technician was very kind, courteous and professional. Prompt and thorough service.

Report a concern   December 28, 2019 — Rated 5 out of 10 by D.B. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Drained holding tank into front lawn. Did not offer the incentives that were available and after I called about it I was told I could only get the gift card and not the stain proofing spray. Customer service rep was rude in her tone.

Report a concern   December 28, 2019 — Rated 10 out of 10 by P.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Friendly and knowledgeable staff. Representative explained how the product worked when shampooing the carpet. Very satisfied with the cleaning product.

Report a concern   December 27, 2019 — Rated 10 out of 10 by J.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Professional, and does what they say they will do as advertised on TV.

Report a concern   December 27, 2019 — Rated 10 out of 10 by K.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The service technician was on time and professional. The carpets looked very clean.

Report a concern   December 27, 2019 — Rated 9 out of 10 by J.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Service technician was very good and job well done.
Was not pleased that I had to pay extra for my walk-in closet, considering that 2 of my 3 rooms were very small and I had no hallway to be cleaned

Report a concern   December 27, 2019 — Rated 10 out of 10 by T.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My tech guy Jeremie was awesome and so very helpful. He is remarkably a super sweet guy.

Report a concern   December 27, 2019 — Rated 10 out of 10 by C.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your service reps seem to care and take the time to do what ever is asked of them they also do a great job

Report a concern   December 27, 2019 — Rated 10 out of 10 by K.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

It’s quick and when you are finished it’s clean!!

Report a concern   December 27, 2019 — Rated 10 out of 10 by R.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Non toxic

Report a concern   December 27, 2019 — Rated 10 out of 10 by J.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The AC vents were over due for a cleaning. Great Job!

Report a concern   December 27, 2019 — Rated 2 out of 10 by D.A. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The carpet was not cleaned properly and the adhesive was not removed which was why I ordered Zerorez in the first place. I was very disappointed.

Report a concern   December 27, 2019 — Rated 10 out of 10 by Karmon Robinson Zerorez Dallas/Ft. Worth
What do you like about our products and services?

This is the best carpet cleaning I have ever had! I had such a professional, friendly and courteous employee taking care of my home. He made sure we knew what he was doing and why. He gave my carpet new life! I am now a loyal customer of Zerorez and highly recommend their service!
Thanks again!!!

Report a concern   December 25, 2019 — Rated 10 out of 10 by J.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Clean process, courteous and professional & the price is great!

Report a concern   December 25, 2019 — Rated 10 out of 10 by Keith Nelson Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Charles was outstanding. He should be your head tech. Smart, engaging and professional..

Report a concern   December 25, 2019 — Rated 10 out of 10 by G.V. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No chemicals

Report a concern   December 24, 2019 — Rated 10 out of 10 by T.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The service was amazing. Dionte did a wonderful job.

Report a concern   December 24, 2019 — Rated 10 out of 10 by K.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Our guy was very friendly, informative and professional.

Report a concern   December 24, 2019 — Rated 10 out of 10 by Kathleen Ocanas Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Technician arrived early and was very knowledgeable. He answered all my questions! I was completely satisfied with my carpet cleaning service. It was quick and easy. Thank you!

Report a concern   December 23, 2019 — Rated 10 out of 10 by Bobby Taylor Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Yeah I did a wonderful job for me and I will recommend you to someone else

Report a concern   December 23, 2019 — Rated 10 out of 10 by C.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your technicians are very professional. They always do a great job.

Report a concern   December 23, 2019 — Rated 10 out of 10 by L.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very professional and live up to what they claim on the ad.

Report a concern   December 23, 2019 — Rated 8 out of 10 by G.H. Zerorez Dallas/Ft. Worth
What could we do to improve?

Very good job by technician. Very expensive for one room.

Report a concern   December 23, 2019 — Rated 8 out of 10 by N.G. Zerorez Dallas/Ft. Worth
What could we do to improve?

Overall job is okay -- good. I just had a few areas that needed more attention for cleaning.

Report a concern   December 23, 2019 — Rated 10 out of 10 by Marla McCoy Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Kind and efficient! Highly recommend Zerorez!!

Report a concern   December 23, 2019 — Rated 10 out of 10 by V.S.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The response time to my initial inquiry, the promptness and professionalism of your tech and the finalresul.

Report a concern   December 23, 2019 — Rated 10 out of 10 by B.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Quick. On time. Efficient. Pleasant.

Report a concern   December 23, 2019 — Rated 10 out of 10 by B.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I love the job that Zerorez did for us. The first time the man came out (I forget his name) he cleaned our Fellowship Hall and one wing of classrooms. He did an excellent job - he was on time and very professional.

The next time Zerorez came out we had blood stains in our carpet. The blood stains came back after the initial cleaning so Tyler came back a second time. When some of the stains returned, Ron came out to do a heat extraction and had Dave follow up the next day with another cleaning. While Tyler and Dave did an excellent job, they were both late. I was told that Tyler would be here the first time at 11:00 and he did not get here til 2:00 and he was at least an hour late the second time he came. I was told that Dave would be here at 8:30 and he did not get here until 11:00. When Ron came to do the heat extraction, he also was at least an hour late.
We have many activities going on and it creates a hardship for us when the technicians are not on time.


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