- Phone: (214) 372-5326
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based on 84488 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Excellent service and great cleaning!
a few spots were not cleaned. They were close to the closet door
These are some of the highlights of using your service according to your website..
Gets out more
Dries Faster
No Soaps or Harsh Chemicals
Well, my rugs took almost 3 full days to dry. There are very noticable stains left behind that weren't pointed out to me before the technician left. And there was a clear order left behing that smelled like "soap". Maybe it was the pet stain remover but it wasn't a pleasant smell. Smelled like a car wash. Overall it wasn't what I was expecting and espcecially not for the price of almost $900. That was shocking. I had a small office cleaned, a normal size family room cleaned, and then stairs and a hallway cleaned. Also asked him to clean an 8x10 area rug that had a pet stain on it for $120 and the pet stain is still there. Sory but I didn't see the difference between your service an other popular brand name providers that I have used in the past. I am happy to just cut my losses.
Friendly, prompt, professional service. Eric was great, thank you.
We have used Zerorez at both of our businesses and they came after hours, did a great job. Will use them again.
No soap residue. Great customer service.
Straight-forward scheduling, professionally mannered personnel, quick process and fantastically clean results!
Eric was great. He is by far one of the happiest, friendliest and hard working technicians I have ever met. He walked through the home and we discussed stains that I wanted him to address. I noticed he remembered them and pretreated and focused the cleaning on each of them. I needed to leave and I felt comfortable heading out before the last room was finished and leaving the treatment process in the hands of my 19 year old son. When I got home, it was truly a job well done. The carpets are 17 years old so I i wasn't sure there was much hope for some of the areas, but they look so much better.
Professional and knowledgeable
Your technician, Terry T., was very polite, friendly, informative efficient, thorough, and on time. We love our fresh, clean carpets that do not feel sticky and they dried so quickly.
My carpets and sofa look great! The technician worked so hard and did a phenominal job.
The customer service was ABOVE & BEYOND exceptional. I wish I tecieved This kind of service from other companies.
Ceasar Sierra was professional, kind and so informative of what he was doing, what we should expect and how to keep our carpets dazzling. We have already told our neighbors and friends who to only use... Zerorez!
No chemicals
Zerorez has always done an amazing job!
Great servicemen every time. Professional and smart
Prompt, professional service. Technician was knowledgeable and discussed the process and options thoroughly. Carpet came out clean and fresh. Only tip would be for customer service rep to help customer know how to prepare beforehand, such as letting them know to move furniture, if wanted, and vacuum all areas to be cleaned.
Our carpet was cleaned a second time at no cost, which we appreciate. But there is still some sticky residue and the room does not smell fresh. Disappointed in the outcome.
Thorough, on time, quality work.
Great service and the technician did a great job!
Very professional
The carpet stayed wet way too long, and too many tries at upselling.
This was my first time using a rug cleaning service. Your tech was very good although he was having some difficulty with the machines. I wish the carpet could have been dried more and cleaning under the beds would have been appreciated. I know your equipment can't fit, but my bed clearance is quite high and a tool to accomplish this would accomplished the service needed.
Very prompt and professional.
Professional, carpet always looks so clean! Courteous- they always ask if there are any issues that I’m having. Reasonably priced...great specials.
Quick, easy, and inexpensive. Boston and Oscar were very friendly.
Reliable and easy to schedule online
I wish he had put something down on the area rug where he was working, things just got a bit dirtier than I expected. Nothing I couldn't clean up, but that part surprised me. Plus I had no idea there would be so much WIND going on in the room....sure blew some dust bunnies from under the couches and chair! He was the nicest kid tho. Efficient and showed us the wind-tunnel-dust mess in our duct work.
Oh, and he left the attic stairs down and the attic light on. Again, nothing I couldn't remedy myself, but still a bit surprised.
Everything
Very please with my services, good customer service is hard to find.
Carpets have never been this clean. Had others do this work and y’all are noticeably better.