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based on 83969 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I especially liked Raymond who serviced my rugs on Friday, January 31. He was amazing.
Please give hi special recognition.
Very nice young man did our cleaning. Was faster then I thought for 5 rooms. No odor or smell afterwards. Dried in a few hours. Good job.
I have recommended your service to a friend who has scheduled service with you.
The feeeek of the caroet...
last guy did a better job than this one... but still relatively pleased.
Great job! Professional staff
I appreciated the text and call notifications that the tech was enroute. Boston was very nice, professional and took care with my home.
Thank you
The carpet looks great, fast drying time and no sticky residue. The carpet feels cean and soft . Our technitian did a great job. He was on time professional and took care inside our house.
Very professional and got the work done.
Did a great job of cleaning out my air ducts.
Service and quality of cleaning are excellent. Scheduling of appointment online is super convenient.
Dependable Service. Clean, reliable products
pet stain did not come out
Edwin explained everything step of the process. He identified the existing stains on the carpet. He then test cleaned a portion of the kitchen grout and showed me result compared with the existing floor for approval. He measured the square footage of the kitchen and we agreed on the extended price. He figured the total cost of the job and I approved the final price. The results were highly satisfactory and we are very pleased with the cleaning service.
There were two spots at were missed; it would have be great if the cleaner would have told me that he wasn't able to clean the two spots.
The service rep was very friendly and informative! My carpets look great!
Service tech was right on time, very knowledgeable about the process, and personable as well. Great job!
The carpet tech was friendly, informative on the cleaning process. He was very polite.
Darwin was thorough, friendly, and professional. The carpets dried quickly as promised :)
They did a great job as always!
Very friendly and prepared to help and offer advice.
Did a great job as well !!
Scheduling assistant was pleasant and quick. The technician was pleasant and knowledgeable about the Zerorez process. He explained every step of the process. Carpets and tile look great!
We were disappointed that the carpet looked the same after you all left. Advertising doesn’t match with actual results.
Clean, fast great servise
My technician was excellent and went the extra mile!
Whenever you leave my carpets a super white and within a couple hours they are right back to what they were? Paid extra for the spot treatment and flash or something like that and some areas smell still
My rugs always look brand new after a cleaning service. The technicians are always knowledgeable, friendly, and considerate.
We had our carpets and tile cleaned. Both are very clean and look great; however, the tile cleaning experience made a HUGE mess for us to clean up the next day. The technician who we liked very much sprayed a solution on the tile to remove the dirt which splashed up onto baseboards, furniture, and basically all around the area he sprayed. Also, it left a white residue on the tile floor. The next day we spent about 2 hours with a mop to re-clean the floor to remove the residue and wiped down all appliances and baseboards. Let me say, again, the tile and carpet are VERY clean and I'm thoroughly happy with that, but the technician either sprayed WAY too much solution or should have gone over the area to wipe down the excess mess. I would get this done again only if I know the technician will wipe down furniture , baseboards, etc. that were sprayed.
You were not able to get basic stains out of the carpet even though we paid quite a bit extra for it. When I called the office the next day to complain; the manager said he would have someone respond the next day which never happened. I would stop advertising on 105.3 the fan that your company can get any stain out of carpet because I certainly didn’t see it. If I don’t hear back something from your company by Monday, I will be complaining via social media to warn others as well.
You do what claim you can do! No crunchy, soap filled carpet!!! Your agents are reputable and courteous! They do what’s in the customers best interest. Your prices are reasonable and most importantly, I, the customer, am more than happy with the services.
Fast and efficient, great job.