Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83496 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   January 10, 2020 — Rated 10 out of 10 by C.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

it worked amazing!! better than any carpet cleaning I've had. and even with 2 dogs and a cat! also fast and the technician was awesome.

Report a concern   January 10, 2020 — Rated 10 out of 10 by B.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

On time, very knowledgeable, quick and very efficient

Report a concern   January 10, 2020 — Rated 10 out of 10 by J.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

We have old plastic berbur carprt thats hard to clean but you always get it clean.

Report a concern   January 10, 2020 — Rated 10 out of 10 by Lee Koch Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I had to call them because a couple of spots came back and they were very good about sending someone out the next day

Report a concern   January 10, 2020 — Rated 9 out of 10 by N.N. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Prompt, friendly tech who was very professional

Report a concern   January 10, 2020 — Rated 10 out of 10 by Kimberly Ray Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The job y’all do is excellent. The technician (CJ) Was amazing! My carpets look like new again!

Report a concern   January 10, 2020 — Rated 10 out of 10 by J.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Customer service was friendly and knowledgeable. Fast service with a smile.

Report a concern   January 10, 2020 — Rated 10 out of 10 by L.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Rep was on time. Carpets were really cleaned. All work done ina timely manner. Good prices for carpet cleaning.

Report a concern   January 9, 2020 — Rated 10 out of 10 by K.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great experience. Tech was timely and did an exceptional job for us.

Report a concern   January 9, 2020 — Rated 10 out of 10 by Linda & Jim Tillery Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Rug looks wonderful. I was not home and my husband was and I was the one that got the quote and they quoted 20 for stain guard and charged my husband $30. I would tell friends don’t trust their quote on the phone.

Report a concern   January 9, 2020 — Rated 10 out of 10 by L.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very timely, let me know everything that was being done.

Report a concern   January 9, 2020 — Rated 10 out of 10 by Erin Carlson Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Our tile and grout were awful. Filthy. Embarrassing. Marcus came out and did a test area to make sure we liked what we saw. If we didn’t like it, he would leave and there would be no charge. He was like a miracle worker!!!! Our grout looks brand new. I can’t saw enough good things about the whole process!!! We had another company come out and give us an estimate. My mom recommended you so I gave you a call. Best decision ever!!! Best company and Marcus was fabulous.

Report a concern   January 9, 2020 — Rated 10 out of 10 by Terrance Ou Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very friendly service. Dillion is very hard working.

Report a concern   January 9, 2020 — Rated 9 out of 10 by K.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Professional

Report a concern   January 9, 2020 — Rated 10 out of 10 by H.N. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Some of the techs are fabulous!

Report a concern   January 9, 2020 — Rated 10 out of 10 by terry dertrand Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Clean carpet that dried quickly!!

Report a concern   January 9, 2020 — Rated 9 out of 10 by Ruth Inman Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Good service

Report a concern   January 9, 2020 — Rated 10 out of 10 by L.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Fantastic results; carpet and upholstery look like new!

Report a concern   January 9, 2020 — Rated 10 out of 10 by Jonathan Lee Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Quality work, transparency in pricing, punctual, did not try to sell unnecessary services.

Report a concern   January 9, 2020 — Rated 10 out of 10 by M.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Cheap n friendly

Report a concern   January 9, 2020 — Rated 9 out of 10 by L.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Timely service

Report a concern   January 9, 2020 — Rated 10 out of 10 by Cam Reed Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The professionalism of your people, the quality of the work, and the results.

I had my carpets cleaned and they look new after 7 years in an apartment with two cats and a long-haired German Shepard.

Also had the air ducts cleaned which was the best decision I could make to improve the quality of my living space without moving into a new place.

Report a concern   January 9, 2020 — Rated 10 out of 10 by Robert Hoskins Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Techs are always on time, professional, and courteous. Also, love the "no residue" process.

Report a concern   January 9, 2020 — Rated 10 out of 10 by Marcia Beck Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Cesar, the technician, was great. Very personable and explained everything that needed to be done and how it would be accomplished. He was in and out with little disturbance. I’ve used them before and certainly will again. The carpet looks like new.

Report a concern   January 8, 2020 — Rated 10 out of 10 by E.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The cleaning process is the best I ever had. This time the tech I had was outstanding. Dionate was timely very, professional> He explained why my carpet had more dirt in one area than other area. It is due to what I use to clean my tile. this carries dirt to my carpet. I am thinking about having my tile cleaned when there is a special.. I want to use this tech each time I schedule a service in the future. My carpet really looks good. He even explain the sealant I could get for my carpet and how it would be helpful. I am considering it for the next cleaning. The teh was very knowledgeable and really promoted the company without being threatening/pushy salesman attitude. I think this is my second cleaning but I referred people to you that has used your services.

Report a concern   January 8, 2020 — Rated 10 out of 10 by J.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Our tech was very friendly and knowledgeable. He did a walk through before and after cleaning all carpets.
He pre treated the trouble areas snd did a great job getting spots out.

Report a concern   January 8, 2020 — Rated 10 out of 10 by Donna Morehead Zerorez Dallas/Ft. Worth
What do you like about our products and services?

First of all, Oscar was so nice and professional! He explained absolutely every bit of the process to me before he started! I loved the way my carpets looked!

Report a concern   January 8, 2020 — Rated 7 out of 10 by L.L. Zerorez Dallas/Ft. Worth
What could we do to improve?

I am a 75 yr old female, who lives alone and trying to move the furniture was not easy! Since you do not do that. So the $99 for 3 rooms is misleading, when you only clean around the area rugs!

My carpets are very clean and look good. Not impressed with the upholstery cleaning. The ceramic tile and grout cleaning was excellent.

The technician was very, very nice and polite, I was impressed with him.

Report a concern   January 8, 2020 — Rated 10 out of 10 by R.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

On time.
Affordable.
Spotless.
Good advice.

Report a concern   January 8, 2020 — Rated 0 out of 10 by K.M. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I paid more than I should have for the agreed upon service. I called last week to get clarification and a possible refund. I was told by the phone call taker that she would need to speak with the technician and she would call me back to clear the matter up. Today makes a week since the service was conducted and I have still not received a call back. Meanwhile, the disputed fee has been deducted from my bank account.

I have previously used your service two other times in the last year and I have recommended you to other customers. I was previously pleased with the service rendered but this experience and lack of follow up as promised has damaged my desire utilize your business moving forward. I’m disappointed that a $25 dollar or so discrepancy has not been taken seriously by your staff. At this time I don’t anticipate utilizing or recommending your service again.

Name removed
811 Shady Bend Drive
Kennedale, Texas 76060
Phone number removed


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