Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83969 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   February 7, 2020 — Rated 1 out of 10 by K.L. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

We got the treatment for pet stains and you can still smell the urine as strongly as before. This was disappointing based on your advertisement.

Report a concern   February 7, 2020 — Rated 10 out of 10 by S.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The carpet looks and smells fresh.
Thank you

Report a concern   February 7, 2020 — Rated 10 out of 10 by M.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Dries fast. No lingering strong chemical odors.

Report a concern   February 7, 2020 — Rated 7 out of 10 by C.W. Zerorez Dallas/Ft. Worth
What could we do to improve?

Have two techs so some furniture can be moved. We are seniors and can't move things by ourselves.

Report a concern   February 7, 2020 — Rated 10 out of 10 by Michael Elliott Zerorez Dallas/Ft. Worth
What do you like about our products and services?

1. Customer Service
2. Agitating the carpet prior to extraction.
3. No soap or chemicals.
4. No high pressure add ons.

Report a concern   February 7, 2020 — Rated 10 out of 10 by Joe Gipson Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your rep who clean my carpet was above and and beyond professional
We'll ask for him next time

S

Report a concern   February 7, 2020 — Rated 10 out of 10 by Vanessa Quiroz Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great product sms service tech.

Report a concern   February 7, 2020 — Rated 10 out of 10 by D.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very friendly and great work!

Report a concern   February 7, 2020 — Rated 10 out of 10 by M.A.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Zerorez cleaned my carpet last year & again this week. Dillion, the service rep., did a fantastic job. My carpet looks amazing & my recent company complimented how great it looks!
I would definitely recommend your company to friends.

Report a concern   February 7, 2020 — Rated 10 out of 10 by Ruben Castillo Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your tech was fantastic and explained the process. He was thorough when he conducted the cleaning and was very professional.

Report a concern   February 7, 2020 — Rated 10 out of 10 by S.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Love it!

Report a concern   February 6, 2020 — Rated 10 out of 10 by T.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Dillion did a great job and will request him next time I need my carpets cleaned.

Report a concern   February 6, 2020 — Rated 10 out of 10 by J.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The associate was very professional and helpful. All the stains came out of the carpet. Will use again!

Report a concern   February 6, 2020 — Rated 10 out of 10 by Casey Antis Zerorez Dallas/Ft. Worth
What do you like about our products and services?

We used zerorez to clean our carpet and severely filthy tile/grout. The carpet had horrible pet stain (urine) spots. Zerorez and the techs that came out to do the cleaning were so amazing!! The pet spot flooding system is seriously magic and I 100% recommend it!! They made the house smell so fresh and new again!! Definitely recommend zerorez services, it was well worth the money!!

Report a concern   February 6, 2020 — Rated 10 out of 10 by C.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The service technician was very nice and very professional. He did a great job! I would recommend Zerorez to everybody and I'll definitely use them again.

Report a concern   February 6, 2020 — Rated 10 out of 10 by M.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Service was great. He was timely, friendly and did a great job!

Report a concern   February 6, 2020 — Rated 10 out of 10 by Re Richardson Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Technician arrived on time, was very personable, professional, and courteous. He wanted to make sure I was pleased with the service provided. I will definitely use the service again. I was especially happy that the company does not use toxic chemicals when cleaning the carpet. I was very impressed.

Report a concern   February 6, 2020 — Rated 10 out of 10 by S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Our service technician, Charles, was fantastic. Hard working and informative. Great service.

Report a concern   February 6, 2020 — Rated 10 out of 10 by C.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My technician was Randy and he represents Zerorez very well and is an asset to your team. Carpets were much improved. Very pleased.

Report a concern   February 6, 2020 — Rated 8 out of 10 by G.E. Zerorez Dallas/Ft. Worth
What could we do to improve?

Info on the carpet protection was supposed to be $10 per area, but I was charged $20. Also, I have not received the Brazilian Steakhouse gift card that was part of my coupon. Carpet cleaning was good and service tech was friendly and thorough. Thanks!

Report a concern   February 6, 2020 — Rated 10 out of 10 by M.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Jeremy Campbell was a true professional. Respectful, courteous and did an amazing job with our carpet! I'll recommend Zerorez and Jeremy Campbell to all my family and friends.

Report a concern   February 6, 2020 — Rated 10 out of 10 by W.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I love that there are no chemicals! My carpet, rugs, tile floors and upholstery look brand new. The carpet and rugs are very soft and feel thicker, more full. This process of cleaning is amazing and definitely worth it.

Report a concern   February 6, 2020 — Rated 10 out of 10 by Kim Andrews Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great service, knowledgeable technicians, on time, great cleaning, quick drying

Report a concern   February 6, 2020 — Rated 6 out of 10 by G.C. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

When my carpet was finally dry it was very strecked.
With light and dark lines as if some parts were missed? I’m not very happy with the way it looks!

Report a concern   February 6, 2020 — Rated 10 out of 10 by G.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Dave did a great job. He was professional, polite, and personable. The price was appropriate.

Report a concern   February 6, 2020 — Rated 10 out of 10 by A.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Dionte was wonderful and did an amazing job! He was on time, professional and very knowledgeable. There were some very difficult stains and I was on the verge of having the carpets replaced. But when Dionte did a spot test and talked to me about the treatments he was using, the stains came right out and i'm in shock! Thank you!

Report a concern   February 6, 2020 — Rated 10 out of 10 by P.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Professional technicians and great looking and feeling carpets after the cleaning.

Report a concern   February 6, 2020 — Rated 10 out of 10 by J.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great service, great product, great people. They do what they say they are gonna do.
Carpet has no smell or residue !!!

Report a concern   February 6, 2020 — Rated 10 out of 10 by M.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like that the carpets are done quickly and stains are removed well. I also appreciate that the carpets aren’t too wet from the cleaning and are dry by bedtime.

Report a concern   February 6, 2020 — Rated 10 out of 10 by Sheila Davidson-Adams Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like that the treatment is totally water based with no sudsy cleaners. And the process lifts the carpet fibers and restore the plush look and feel. This is the first time I've had my carpet professionally cleaned and my stairs look like new.


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