- Phone: (214) 372-5326
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based on 83365 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The cost of the chemicals to remove a stain was incredibly high and no guarantee to remove. I had Zerorez come out before and removed blood for a reasonble price. They wanted to charge my client $800 to remove a stain out of a bedroom carpet. That seems unreasonable.
The young man who came to our house was very thoughtful and courteous. He did a great job and I would not hesitate to use your services again!!
I was not pleased!he complained a lot about why he could not do certain things. He was 2 hours late. Not a fan after over 20 years of service. With your company. Don't contact me.
Jay did an excellent job cleaning my air ducts! I have some other issues going on with the vents and one duct in particular m, but he made me aware of each as the issues arise. I am 100% happy with the service provided!
I like how professional and efficient the technician was. He also was very knowledgeable about his job and explained the process of cleaning my carpets in ways that I could understand. He did a wonderful job on my carpets and I will definitely be calling them again in the future.
On time and very profesiiiay guy Luke did a great job. Thank you I will use this company again for sure Kyle white
Great service!
Very good job looks great like always I've used Zerorez at least once a year for many years.
I will always recommend Zerorez.
quality in every area of youtbusiness. AND consistensy
Family referral
Fast and easy
We had a great experience with Zerorez. I booked my appointment online and they were at my house 2 days later. The technician worked very hard and the carpet looks amazing. I would highly recommend this company.
The carpets are really cleaned well and dry quickly. Joseph Campbell, the technician who came to our home, did a great job and was very polite, friendly, and professional.
I described exactly what was needed done to the lady that answered your phone. She estimated it would cost $219. When your staff arrived they said it would cost $650.(bate and switch). The two men you sent to do the work were excellent. Polite and professional. I would recommend that anyone that uses your services have someone from your company physically review the job and give you a written quote before the job. The actual work done by your team was very good and professionally done.
Very professional service and friendly.
Easy to schedule and was on time and the carpets looked new with little dry time
Great service and I like that the carpet doesn’t feel sticky like with others companies
Your technician was very kind and knowledgeable. Answered all our questions and did a good job. I like the the way your product clean my carpets.
Cleaned my carpet very good.
The communication stream was clunky and unclear. I didn't know who to go to with questions, and nobody acknowledged the texts I sent to the text line. The payment timing was also unclear, which made it frustrating to wake up to a phone call at 8am on Monday morning saying that the payment needed to be completed in order for the carpets to be cleaned.
Our technician and the quality of the service rendered were excellent. I already tell tons of people about zerorez.
Professional staff and quality work
We have splash marks on bottom of fridge and dishwasher that stained. The last tech that came out did try to remove them. They are still there.
The tech was great however as the carpet was drying the fibers were hard . It took over 8 hours to dry. once they were completely dry . I had to vacuum them 2x to smooth the fibers
The clean is always well done and everything smells fresh. Your technicians do a good job and are nice!
Our carpet is 25. Years old and looks like new you should see it. We’ve been with your company for most of that time
Thank you
They made sure the customer is satisfied and they followed on through on their promise. They were very professional and courteous
Reliable, efficient, and thorough technician
My technician was highly knowledgeable and professional. He made our carpets look great.
The two rooms of carpet look great! They were empty so it was easy just to vacuum ahead of time. I did not know I had to pay ahead of time as the condo was empty. That would have been nice to know.