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based on 83374 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very friendly and curtious staff
My technician was amazing. He was so knowledgable and really educated me on carpet cleaning. The professionalism and customer service was top-notch. And, most importantly, the floors before and after result were fantastic.
Clean and safe
He was absolutely wonderful!!! Communicative, professional and my carpets look awe!
My tech was friendly and knowledgeable. He took time to clarify my options and find the best one for my needs.
Friendly service and did a great job!
you advertised, even on radio, 3 rooms for one price, no disclaimers !!. when tech got here, and did review then it's a different price, doubled!! THE TECH WAS GREAT NO PROBLEM WITH HIM DID A GOOD JOB. I don't mine praying for good service, have used you guys for many years, but I don't like the bait and switch tactic. Going to look around next time.
TD
Dee, the young man who came out, was very professional and friendly. He did a wonderful job.
We really liked the service and would highly recommend this to friends
Tech person is professional and pleasant. Cleaning was done fast and effective.
First cleaning, we had caused a very strong odor in a bedroom. Technician came back out to try to rectify and it did not work and we are now spending three times as much as the original carpet cleaning to get it taken care of. Contacted management for Discount and told nothing could be done.
Very disappointing considering the business we’ve give to you in the past.
Kevin was prompt and did a very good job.
I have always been satisfied with the quality of work from Zeroez technicians.
They all have been friendly and helpful.
We have used zero rent for more than 10 years. The service is usually great. I’ve never spent more than $160 to have the same three rooms done. The technician up sold my husband a bunch of stuff we didn’t truly need, and our bill was over $600. I gotta go shopping for a new carpet cleaner, because you all ripped us off unnecessarily. We are senior citizens on Social Security and wish we didn’t have to do this.
No chemicals used.
My carpets look great. Thanks!
could not do upstairs rooms because hose was not long enough.
Caesar was done very quickly and thorough
In his cleaning!!!
I had Joe come over to clean my carpets he is simply amazing 🤩 carpets look great he is very fast and professional and I couldn’t be happier with how clean my carpet is now will definitely be calling zerorez back in the future
The technicians were courteous and professional. They did a good job.
No arriving within the schedule time frame. I had to call the call center why the technician was late. It took sometime to get a call back with an update . Since I was unable to reschedule for another day. I had to call a relative to be at the house to meet the technician.
Very clean process, no chemicals used in the process of cleaning the carpets. They did a good job.
very good service
No soap. No residue.
Price was as advertised and no high pressure
I had email approval from AllState that a ZeroRez employee would be by to clean the upholstery on 4 patio chairs, 6 dining chairs, and 3 stools.
Two attendants came on the first appointment. Said they didn't have approval, and this was going to "cost a lot more money". They spot cleaned an area of carpet that I pre-advised of and I paid this invoice and gave a $30 cash tip.
The guy said they would have to call me back about the upholstery, and they left.
I had to follow up with Zerorez, because no one called me.
The order wasn't even in the system. I had to hold for a long time.
It was all ridiculous. I had to repeat again what the order was and that I had approval under warranty.
A new date was set for April 12th at 12pm-3pm.
Here it is 2:49pm and no one has called 30 mins in advance to say they were on their way.
Bobby came about 20 mins past 3. He did a good job.
I am not happy with the service I received from AllState or ZeroRez.
Javier and Kevin were very professional and very timely. Considering that my carpet is over 30 years old, the did an amazing job. They explained everything before starting. I highly recommend Zerorez.
No smell, dries quickly and polite techs.
You hire good people and that's tough to do. Your products don't have a strong smell or appear to leave a residue that gathers dirt that defeats the purpose of having your carpets cleaned in the first place. The cleaning was successful and your technician was professional and friendly - overall success. I do have two suggestions though: (i) offer a furniture moving option for a fee; and (ii) your truck was pretty stinky - find a way to eliminate/minimize that smell.
Knowledge reliability and quality of work.