Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83365 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   May 14, 2025 — Rated 0 out of 10 by R.H. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I could vacuum and get same results. I removed leftover spots with spray bottle cleaner from the grocery. Very disappointed with result

Report a concern   May 14, 2025 — Rated 10 out of 10 by Mary Ertle Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Love the clean fresh scent of just cleaned carpets. Love that they dry quickly also. Our techs Paul and Brandon did an excellent job!

Report a concern   May 14, 2025 — Rated 9 out of 10 by E.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Service technical was efficient and the products are clean

Report a concern   May 14, 2025 — Rated 10 out of 10 by N.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very professional and thorough job.

Report a concern   May 12, 2025 — Rated 10 out of 10 by A.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Fast and through.

Report a concern   May 12, 2025 — Rated 10 out of 10 by Kerri Burgess Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Amazing customer service and the cleaning is like no other. They get stains out you thought would never come up. Also, ALL NATURAL PRODUCTS

Report a concern   May 12, 2025 — Rated 10 out of 10 by F.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

They were safe to my pets

Report a concern   May 12, 2025 — Rated 1 out of 10 by K.R. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I was disappointed that I didn’t get everything I paid for. I paid for 4 rooms and 3 were cleaned. I must have made a mistake when I scheduled the cleaning. I also paid for two rooms to be treated for pet stains and only one was. I should have caught this and didn’t realize it until I reviewed the invoice. But feel that the technicians should have also noticed that they only cleaned 3 rooms and treated one room. So I was overcharged by about $138. I acknowledge my part in this mistake, I should have paid attention even though I was busy working.

Report a concern   May 12, 2025 — Rated 10 out of 10 by W.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpet is really soft and brighter after cleaning

Report a concern   May 12, 2025 — Rated 10 out of 10 by R.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Upholstery cleaning

Report a concern   May 11, 2025 — Rated 0 out of 10 by D.R. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Your tech guys tried to raise the prices twice

Report a concern   May 11, 2025 — Rated 10 out of 10 by A.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Cleans carpets quickly. Great customer service. Easy booking.

Report a concern   May 11, 2025 — Rated 10 out of 10 by J.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Fast & reasonable service!
Our carpet looks great!

Report a concern   May 11, 2025 — Rated 10 out of 10 by S.L.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Friendly, efficient service at a fair price.

Report a concern   May 11, 2025 — Rated 10 out of 10 by Denise Watts Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Our service guy Tristen , did a great job . He was very nice. I have COPD so I really needed to have our vents cleaned . I would recommend Zerorez for vent and carpet cleaning!! D. Watt

Report a concern   May 11, 2025 — Rated 10 out of 10 by V.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

That my carpet is CLEAN‼️

Report a concern   May 11, 2025 — Rated 9 out of 10 by Shannan Needleman Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Friendly staff, like new carpet!

Report a concern   May 10, 2025 — Rated 10 out of 10 by Karen Jones Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The service was great. He was above to remove the spots and urine odor!!!

Report a concern   May 10, 2025 — Rated 10 out of 10 by B.O. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Service provider was timely, friendly, and efficient. Carpets look great, thanks!

Report a concern   May 10, 2025 — Rated 10 out of 10 by T.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Really did a wonderful job. He did what I asked and didn't push additional services on me. Will continue to use Zerorez!

Report a concern   May 10, 2025 — Rated 10 out of 10 by J.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I've been using Zerorez to clean my carpets for many years now. I like that they don't use harsh chemicals, and the carpets always come out nice and clean. I recommend them for your carpets.

Report a concern   May 9, 2025 — Rated 10 out of 10 by H.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great service and timely completion. I will use this company again in 6 months.

Report a concern   May 9, 2025 — Rated 10 out of 10 by B.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technicians (sorry I forgot their names) listened carefully to my needs and then did a fabulous job of cleaning the carpet and getting rid of wear and tear stains. I couldn't be more pleased!!!
Name removed

Report a concern   May 9, 2025 — Rated 10 out of 10 by J.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great service

Report a concern   May 9, 2025 — Rated 8 out of 10 by J.C. Zerorez Dallas/Ft. Worth
What could we do to improve?

Nothing

Report a concern   May 9, 2025 — Rated 10 out of 10 by J.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The techs seem to stay a long time, which shows a well managed company. Plus the techs are friendly, efficient and do a thorough job.

Report a concern   May 9, 2025 — Rated 10 out of 10 by Richard Courchesne Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very good

Report a concern   May 9, 2025 — Rated 10 out of 10 by J.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Friendly workers and good service.

Report a concern   May 9, 2025 — Rated 10 out of 10 by Teresa Martin Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I have used Zerorez many many times and really disappointed once and that person no longer works there. I decided to give them another shot and boy!!, am I glad I did. They were outstanding and my carpet looks, smells and feel newer, it was in a horrible state but, was vastly improved by the tech that came out.

Try them, you will not be disappointed.

Thanks,
Terri

Report a concern   May 8, 2025 — Rated 0 out of 10 by C.M. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Very disappointed that stains were not removed and especially that the service I was sold to remove pet urine stains (at additional cost of approximately $200) looks to be ineffective after only 2 days.


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