Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83374 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   April 25, 2025 — Rated 4 out of 10 by D.W. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Ordered pet treatment. They jacked up the price $300 (bait & switch), which I paid, but the smell is still there.

Report a concern   April 25, 2025 — Rated 10 out of 10 by Claude Judd Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Quick and professional

Report a concern   April 25, 2025 — Rated 10 out of 10 by Toni Kline Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Good communication, quick and efficient

Report a concern   April 24, 2025 — Rated 2 out of 10 by L.A.K. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

When you wash fabric with soap and water, but don't get all the soap out, it leaves the fabric feeling stiff. My carpet feels stiff like that, not soft. Since it took your representative a little over an hour to clean three bedrooms, a hall, and living dining area plus steam clean the grout in two bathrooms, I feel like it might have been a superficial job. Since the representative said he couldn't get the grout around the toilets as clean as other parts - which he did do a great job of cleaning - the dark spots are very obvious now.

Report a concern   April 24, 2025 — Rated 9 out of 10 by R.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

They always do great work!

Report a concern   April 24, 2025 — Rated 10 out of 10 by Zack Guerra Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Always has the most helpful employees!

Report a concern   April 24, 2025 — Rated 10 out of 10 by J.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Thorough. Courteous. Professional. And what a clean!

Report a concern   April 24, 2025 — Rated 10 out of 10 by B.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The tech explained things clearly

Report a concern   April 24, 2025 — Rated 10 out of 10 by R.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Everything is clean and fresh. The professionals are friendly and helpful. Stains are gone.

Report a concern   April 24, 2025 — Rated 8 out of 10 by D.H. Zerorez Dallas/Ft. Worth
What could we do to improve?

Your prices are pretty high

Report a concern   April 24, 2025 — Rated 10 out of 10 by M.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Pleased with the service I received.

Report a concern   April 24, 2025 — Rated 7 out of 10 by B.T. Zerorez Dallas/Ft. Worth
What could we do to improve?

I wanted to add some upholstery service the day of the service. The technician didn’t have the appropriate tools to do that. I think any of your trucks should show up ready to do any of the services that you do offer

Report a concern   April 24, 2025 — Rated 10 out of 10 by Audrey Carter Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Thanks so much for the wonderful job done cleaning carpet in my home this week. My son had a small dog in the home before moving and I was afraid he had done some unknown things. I really appreciate when you're upfront and fair where you don't create issues but told me there was no damage and all I needed was a good cleaning. It looks good and smells fresh. Thank you!

Report a concern   April 24, 2025 — Rated 10 out of 10 by Carolyn Jensen Zerorez Dallas/Ft. Worth
What do you like about our products and services?

They are prompt & very professional. Also he was very thorough in removing the stains. Thank you.

Report a concern   April 23, 2025 — Rated 8 out of 10 by R.R. Zerorez Dallas/Ft. Worth
What could we do to improve?

I didn’t like the huge hose that was dragged into my house. Thought the equipment would be smaller.

Report a concern   April 23, 2025 — Rated 10 out of 10 by Greg Phillips Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great Job

Report a concern   April 23, 2025 — Rated 10 out of 10 by K.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Zerorez did a terrific job cleaning our 30 year old carpet that was very stained and smelled bad. It now looks new and smells fantastic. Their tech, Jaime was so professional and courteous. I am beyond impressed! We will definitely use them again and again.

Report a concern   April 23, 2025 — Rated 10 out of 10 by P.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I absolutely love the service that was provided to me.

Report a concern   April 23, 2025 — Rated 10 out of 10 by Amy Wilson Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Rep was professional and detail oriented. The couch cleaning turned out great!

Report a concern   April 23, 2025 — Rated 0 out of 10 by G.J. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I scheduled to have the carpets cleaned due to pet odor. The service person said he used the pet deodorizer, but the carpets smelled worse after cleaning them. I was out of town and expected them to be better but they were not. I don't know if cleaning them again would help.

Report a concern   April 23, 2025 — Rated 10 out of 10 by C.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician arrived on time and provided outstanding customer service

Report a concern   April 22, 2025 — Rated 10 out of 10 by E.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Wonderful customer service.
My two technicians were on time and very professional.
They gave me several recommendations to help with the cleaning.
They cleaned up the rooms very nice and would highly recommend them and will use them again as well!

Report a concern   April 22, 2025 — Rated 0 out of 10 by M.M. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Original spot is not significantly larger (4x) than it was before.

Report a concern   April 21, 2025 — Rated 10 out of 10 by Laura Hern Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Friendly knowledgeable technician. On time, pleasant, conscientious, knew what he was doing, was quick and thorough

Report a concern   April 21, 2025 — Rated 10 out of 10 by K.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very quick turn-around and professional service.

Report a concern   April 21, 2025 — Rated 10 out of 10 by Karen Bell Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Excellent service! Technician went above & beyond to make sure we were satisfied! Would highly recommend!

Report a concern   April 20, 2025 — Rated 10 out of 10 by P.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

It works without the circular scrubbing

Report a concern   April 20, 2025 — Rated 5 out of 10 by S.T. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Jessy was EXTREMELY polite and was gentle with the walls, using covers and not slinging anything around. While he did work hard, we found that he overlooked all the crevices between the cushions, we checked everything after the sofas were dry and found that these areas where still quite dirty and a good amount of dirt and crumb debre was still present. It was not up to the standard I was expecting.

Report a concern   April 20, 2025 — Rated 10 out of 10 by Derrick Petersen Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I have used Zerorez for over 10 years and have had nothing but great results. Technicians are always friendly and great to work with.

Report a concern   April 20, 2025 — Rated 10 out of 10 by J.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Good man good job


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