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based on 83496 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The carpets look wonderful after the cleaning. My only criticism is that the machine was apparently not functioning properly and left a lot of water in spots that were visible on the carpet, especially in the indentations for furniture. The technician blotted a lot of them up on our final walk-through, however I found many more after he left.
The fact that the Zerorez products and procedures do not leave cleanser or soap on our carpets after cleaning.
prompt; tile cleaning is always amazing!
The guy showed up at 330 and his machine wouldn't work from the start so he requested another van. I told him maybe we should reschedule for another day because I had to take my daughter to cheer at 6. He reassured me someone was on their way with a van. The second van arrived at 506. He unloaded everything and came in to clean 4 bedrooms and was done in less than 30 minutes. I questioned the quick cleaning because I've had my carpets cleaned before and it took longer. My carpets literally looked fluffed and vacuumed not cleaned!!! I can even tell they didn't clean them because in one room there was a small spot of dried up yogurt on the carpet so I left it and he didn't even go over it. I think the only way to make this right is to send someone else to clean my carpets
Not add additional stains to my rug while cleaning sofa.
the Tech was great
Good service. Arrived on time. Carpet is nice and clean. Thank you.
Quick and fast service. Our zerorez associate was professional friendly and explained all aspects of the care provided. Dissapointed I didn't call sooner!
No chemicals
I was pleased with the service
Great service from a knowledgeable tech. The drying time was great and NO smell afterwards.
Service great!
On time and explained everything before cleaning and did a great job.
After paying for special pet stain treatment, a week later the spots still smell.
Seth was fantastic
Zerorez is very professional. The quality of work is incomparable, my carpet looks amazing.
Great Clean and great people....and I would even pay more to get them
Everyone one we spoke with and the people who worked on our carpet were very professional. I highly recommend Zerorez and look forward to the next time!!
My hardwood looks fresh and new!
Fast and courteous
all natural
Randy did a great job.Very professional
Technician was friendly, thorough and efficient. He was on time and took care of our home.
This was my first experience with Zerorez. I have no complaint with the tech (Marcus). He was on time, very cordial, and explained the whole process (including the extra services, which I did not use because of the cost). Marcus was very business like and worked diligently. But, there were several small pieces of lightweight furniture (end tables, coffee table, etc. that I was under the impression that would be moved by the tech in order to clean under them. He did not do this. I had removed all breakable items off of these). I did not question him about this though.
Later in the day, after the carpet dried, it looked OK and better than before but I don't think it looked any better than when I had the carpet cleaned in the past by Stanley Steamer. And they did move the lightweight furniture around to clean. They also did not charge me $25.00 to clean a small (6"X6') powder bath off of the hallway. I will probably use Stanley Steamer or another company in the future.
I am a Senior citizen, retired, and on a fixed income. When choosing a cleaning company, not only is quality important to me but Cost is also factor for me.
Carpets are clean. They dry quickly
Service was great
Early arrival. Reasonable time on the job. Thorough, informative, an good results. No surprises.
It smells great and took out almost all the stains
Great job!
Tech was courteous, on time and cared that he did a great job.

Carpet afterward looked like I did it. Wasn’t professionally looking at all. He just rushed through it.