Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83496 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   February 1, 2020 — Rated 0 out of 10 by C.S. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Carpet afterward looked like I did it. Wasn’t professionally looking at all. He just rushed through it.

Report a concern   January 31, 2020 — Rated 10 out of 10 by J.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The carpets look wonderful after the cleaning. My only criticism is that the machine was apparently not functioning properly and left a lot of water in spots that were visible on the carpet, especially in the indentations for furniture. The technician blotted a lot of them up on our final walk-through, however I found many more after he left.

Report a concern   January 31, 2020 — Rated 10 out of 10 by Laurence Scudder Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The fact that the Zerorez products and procedures do not leave cleanser or soap on our carpets after cleaning.

Report a concern   January 31, 2020 — Rated 10 out of 10 by H.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

prompt; tile cleaning is always amazing!

Report a concern   January 31, 2020 — Rated 0 out of 10 by C.B. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The guy showed up at 330 and his machine wouldn't work from the start so he requested another van. I told him maybe we should reschedule for another day because I had to take my daughter to cheer at 6. He reassured me someone was on their way with a van. The second van arrived at 506. He unloaded everything and came in to clean 4 bedrooms and was done in less than 30 minutes. I questioned the quick cleaning because I've had my carpets cleaned before and it took longer. My carpets literally looked fluffed and vacuumed not cleaned!!! I can even tell they didn't clean them because in one room there was a small spot of dried up yogurt on the carpet so I left it and he didn't even go over it. I think the only way to make this right is to send someone else to clean my carpets

Report a concern   January 31, 2020 — Rated 7 out of 10 by K.E. Zerorez Dallas/Ft. Worth
What could we do to improve?

Not add additional stains to my rug while cleaning sofa.

Report a concern   January 31, 2020 — Rated 10 out of 10 by Bobby Flewellen Zerorez Dallas/Ft. Worth
What do you like about our products and services?

the Tech was great

Report a concern   January 31, 2020 — Rated 10 out of 10 by E.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Good service. Arrived on time. Carpet is nice and clean. Thank you.

Report a concern   January 31, 2020 — Rated 10 out of 10 by Jasmine Sanchez Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Quick and fast service. Our zerorez associate was professional friendly and explained all aspects of the care provided. Dissapointed I didn't call sooner!

Report a concern   January 31, 2020 — Rated 10 out of 10 by H.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No chemicals

Report a concern   January 31, 2020 — Rated 9 out of 10 by P.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I was pleased with the service

Report a concern   January 31, 2020 — Rated 10 out of 10 by R.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great service from a knowledgeable tech. The drying time was great and NO smell afterwards.

Report a concern   January 31, 2020 — Rated 10 out of 10 by T.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Service great!

Report a concern   January 31, 2020 — Rated 9 out of 10 by R.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

On time and explained everything before cleaning and did a great job.

Report a concern   January 31, 2020 — Rated 5 out of 10 by J.W. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

After paying for special pet stain treatment, a week later the spots still smell.

Report a concern   January 31, 2020 — Rated 9 out of 10 by M.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Seth was fantastic

Report a concern   January 31, 2020 — Rated 10 out of 10 by Ruby Wilson Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Zerorez is very professional. The quality of work is incomparable, my carpet looks amazing.

Report a concern   January 31, 2020 — Rated 10 out of 10 by Richard Pennington Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great Clean and great people....and I would even pay more to get them

Report a concern   January 31, 2020 — Rated 10 out of 10 by P.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Everyone one we spoke with and the people who worked on our carpet were very professional. I highly recommend Zerorez and look forward to the next time!!

Report a concern   January 31, 2020 — Rated 10 out of 10 by A.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My hardwood looks fresh and new!

Report a concern   January 31, 2020 — Rated 10 out of 10 by Kandi Parton Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Fast and courteous

Report a concern   January 31, 2020 — Rated 10 out of 10 by G.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

all natural

Report a concern   January 30, 2020 — Rated 10 out of 10 by M.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Randy did a great job.Very professional

Report a concern   January 30, 2020 — Rated 10 out of 10 by J.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Technician was friendly, thorough and efficient. He was on time and took care of our home.

Report a concern   January 30, 2020 — Rated 4 out of 10 by W.T. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

This was my first experience with Zerorez. I have no complaint with the tech (Marcus). He was on time, very cordial, and explained the whole process (including the extra services, which I did not use because of the cost). Marcus was very business like and worked diligently. But, there were several small pieces of lightweight furniture (end tables, coffee table, etc. that I was under the impression that would be moved by the tech in order to clean under them. He did not do this. I had removed all breakable items off of these). I did not question him about this though.
Later in the day, after the carpet dried, it looked OK and better than before but I don't think it looked any better than when I had the carpet cleaned in the past by Stanley Steamer. And they did move the lightweight furniture around to clean. They also did not charge me $25.00 to clean a small (6"X6') powder bath off of the hallway. I will probably use Stanley Steamer or another company in the future.
I am a Senior citizen, retired, and on a fixed income. When choosing a cleaning company, not only is quality important to me but Cost is also factor for me.

Report a concern   January 30, 2020 — Rated 10 out of 10 by M.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpets are clean. They dry quickly
Service was great

Report a concern   January 30, 2020 — Rated 10 out of 10 by B.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Early arrival. Reasonable time on the job. Thorough, informative, an good results. No surprises.

Report a concern   January 30, 2020 — Rated 10 out of 10 by H.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

It smells great and took out almost all the stains

Report a concern   January 30, 2020 — Rated 10 out of 10 by Melia Riddell Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great job!

Report a concern   January 30, 2020 — Rated 10 out of 10 by M.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Tech was courteous, on time and cared that he did a great job.


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