Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83494 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   March 18, 2020 — Rated 10 out of 10 by Stephanie Blair Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The rep was professional, knowledgeable, and friendly. He did everything that I would have wanted him to do and more. Great job and great guy

Report a concern   March 18, 2020 — Rated 10 out of 10 by J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Timely, friendly staff.

Report a concern   March 18, 2020 — Rated 10 out of 10 by K.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Clean rugs

Report a concern   March 18, 2020 — Rated 10 out of 10 by Lynn Peters Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Best technician ever!!!

Report a concern   March 18, 2020 — Rated 10 out of 10 by D.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

None

Report a concern   March 18, 2020 — Rated 6 out of 10 by V.H. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The technician that was sent to our home spent much of the time trying to up-sell my husband to buy protection for both our grout and carpet. After my husband relented and allowed him to apply it to the grout, the technician oversprayed it so much next to our hardwoods and leaving it an ugly mess that we have had to hand clean the wood. Additionally, there are now holes in certain areas of the grout in our bathroom and kitchen. His explanation was that the grout was likely installed incorrectly. The kitchen grout dates to the construction of our home (11 years) and when it was previously cleaned by both your company and others during the last 6 years that we have owned the house, no one has managed to put holes in the grout, and yet, this young man managed to do so. While we love how the carpets are cleaned, I will likely never again allow that our tile and/or hardwoods be cleaned by your company.

Report a concern   March 18, 2020 — Rated 10 out of 10 by M.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Arrived when scheduled. Work completed in a timely manner. Quality carpet cleaning.

Report a concern   March 18, 2020 — Rated 10 out of 10 by S.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Technician Clifford was so thorough, and explained so much about your products and the process.

Report a concern   March 18, 2020 — Rated 8 out of 10 by K.K. Zerorez Dallas/Ft. Worth
What could we do to improve?

Your rep, Boston, did a very good job.
In the past, we have had communications problems and your cost to clean a 5x7 area rug was too high. You quoted me $185.00.

Report a concern   March 18, 2020 — Rated 10 out of 10 by Carolyn Thomas Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Jeremy Campbell, the carpet technician, was very professional and detailed. He did a diligent job and showed he really cared about the cleanliness of the carpet. Making sure it was up to par. He did not rush, but was very thorough. Great Job Jeremy!!! Definitely calling you again next time.

Carolyn Thomas

Report a concern   March 18, 2020 — Rated 10 out of 10 by Susan and Ronald Boyle Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your employees just do a great job

Report a concern   March 18, 2020 — Rated 10 out of 10 by Steven Lallier Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Oscar did an believable job on my badly stained living room carpet, my two upholstered pieces of furniture, and my carpeted stairs. Calling Zerorez was my last resort before I was going to throw all of them away, but Oscar made them all look like new! And my living room carpet has bad pet stains!
I could not be happier.

Report a concern   March 18, 2020 — Rated 10 out of 10 by Felicha Stanley Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great service and great product.

Report a concern   March 17, 2020 — Rated 10 out of 10 by Louann Hale Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like the fact there was no odor from the water that was used. The technician Terry was very polite and pleasant.

Report a concern   March 17, 2020 — Rated 9 out of 10 by K.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician was kind, helpful, explained things well, and was professional. However, my heater was not working after the vents were cleaned. I later determined that one of the panels had not been correctly put back, causing a button to not be pushed.

Report a concern   March 17, 2020 — Rated 10 out of 10 by S.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Work was well done

Report a concern   March 17, 2020 — Rated 10 out of 10 by Cynthia Rentie Zerorez Dallas/Ft. Worth
What do you like about our products and services?

They did an excellent job! I was shocked at the stains they removed from our bedroom floors! I was very impressed and definitely to plan to use them again next. 5 Star for sure! I’m glad I listen to AM 1080 in the morning on my way to work because I never would have heard of this company. When radio announcer Mike Rogers recommenced them I jumped on it.
Great job!

Report a concern   March 16, 2020 — Rated 10 out of 10 by C.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Clean, quick, and efficient

Report a concern   March 16, 2020 — Rated 10 out of 10 by K.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very professional and overall fantastic job!

Report a concern   March 16, 2020 — Rated 9 out of 10 by K.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

everything.

Report a concern   March 16, 2020 — Rated 9 out of 10 by M.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Showed up on time, carpet dried fast.

Report a concern   March 16, 2020 — Rated 8 out of 10 by P.N. Zerorez Dallas/Ft. Worth
What could we do to improve?

The technician could have wiped up the water left on the tile areas. Also a couple of the areas still looked dirty after he finished. The carpet stayed very wet for over 6 hours.

Report a concern   March 16, 2020 — Rated 10 out of 10 by Greg Nelson Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My team was great! Paul and Mark were very polite professional and did an excellent job.
Greg

Report a concern   March 15, 2020 — Rated 10 out of 10 by R.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Friendly staff, easy booking. Carpets look great!

Report a concern   March 15, 2020 — Rated 10 out of 10 by Vincent Mancuso Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Did the job extremely well!

Report a concern   March 15, 2020 — Rated 10 out of 10 by Mike Hughes Zerorez Dallas/Ft. Worth
What do you like about our products and services?

We thought Justin was very professional and got the job done in a timely manner. All of you were great about keeping us notified all the whole process. We will be using you guys over and over. Thank you, AAAA++++

Report a concern   March 15, 2020 — Rated 10 out of 10 by Michael Snow Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Floors are clean and technicians are professional and efficient.

Report a concern   March 15, 2020 — Rated 10 out of 10 by E.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very thorough. Great service!

Report a concern   March 15, 2020 — Rated 10 out of 10 by J.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Mr. Gray was very patient and thorough with his work. He was sincere in his work and is greatly appreciated.

Thanks,

First name removed

Report a concern   March 15, 2020 — Rated 10 out of 10 by Kathleen Abell Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Serviceman was excellent and very professional as well. Friendly and just a nice guy great for your business, a credit to Zerorez!!


Privacy Policy