- Phone: (214) 372-5326
- Visit Website
based on 83494 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Timely, friendly staff.
Clean rugs
Best technician ever!!!
None
The technician that was sent to our home spent much of the time trying to up-sell my husband to buy protection for both our grout and carpet. After my husband relented and allowed him to apply it to the grout, the technician oversprayed it so much next to our hardwoods and leaving it an ugly mess that we have had to hand clean the wood. Additionally, there are now holes in certain areas of the grout in our bathroom and kitchen. His explanation was that the grout was likely installed incorrectly. The kitchen grout dates to the construction of our home (11 years) and when it was previously cleaned by both your company and others during the last 6 years that we have owned the house, no one has managed to put holes in the grout, and yet, this young man managed to do so. While we love how the carpets are cleaned, I will likely never again allow that our tile and/or hardwoods be cleaned by your company.
Arrived when scheduled. Work completed in a timely manner. Quality carpet cleaning.
Technician Clifford was so thorough, and explained so much about your products and the process.
Your rep, Boston, did a very good job.
In the past, we have had communications problems and your cost to clean a 5x7 area rug was too high. You quoted me $185.00.
Jeremy Campbell, the carpet technician, was very professional and detailed. He did a diligent job and showed he really cared about the cleanliness of the carpet. Making sure it was up to par. He did not rush, but was very thorough. Great Job Jeremy!!! Definitely calling you again next time.
Carolyn Thomas
Your employees just do a great job
Oscar did an believable job on my badly stained living room carpet, my two upholstered pieces of furniture, and my carpeted stairs. Calling Zerorez was my last resort before I was going to throw all of them away, but Oscar made them all look like new! And my living room carpet has bad pet stains!
I could not be happier.
Great service and great product.
I like the fact there was no odor from the water that was used. The technician Terry was very polite and pleasant.
The technician was kind, helpful, explained things well, and was professional. However, my heater was not working after the vents were cleaned. I later determined that one of the panels had not been correctly put back, causing a button to not be pushed.
Work was well done
They did an excellent job! I was shocked at the stains they removed from our bedroom floors! I was very impressed and definitely to plan to use them again next. 5 Star for sure! I’m glad I listen to AM 1080 in the morning on my way to work because I never would have heard of this company. When radio announcer Mike Rogers recommenced them I jumped on it.
Great job!
Clean, quick, and efficient
Very professional and overall fantastic job!
everything.
Showed up on time, carpet dried fast.
The technician could have wiped up the water left on the tile areas. Also a couple of the areas still looked dirty after he finished. The carpet stayed very wet for over 6 hours.
My team was great! Paul and Mark were very polite professional and did an excellent job.
Greg
Friendly staff, easy booking. Carpets look great!
Did the job extremely well!
We thought Justin was very professional and got the job done in a timely manner. All of you were great about keeping us notified all the whole process. We will be using you guys over and over. Thank you, AAAA++++
Floors are clean and technicians are professional and efficient.
Very thorough. Great service!
Mr. Gray was very patient and thorough with his work. He was sincere in his work and is greatly appreciated.
Thanks,
First name removed
Serviceman was excellent and very professional as well. Friendly and just a nice guy great for your business, a credit to Zerorez!!

The rep was professional, knowledgeable, and friendly. He did everything that I would have wanted him to do and more. Great job and great guy