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based on 83494 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Our technician Buddy was awesome!
I paid extra for a protectant which I did not receive. I was told it would make spills bead up and not soak in. I tested it with some water and it immediately soaked in. I even asked the techs before they left if they had applied it. Someone needs to make this right.
The technicians were friendly and professional. When it came time for me to pay, one of the techs handed me the tablet and a "tip screen" was on the tablet screen. I had no reason to tip them but felt obligated/put on the spot at this point. I don't know why you would have a tip screen be the first thing a customer sees during the payment process.
Steps took a long time to dry and a few spots could not be lifted
On March 12th we had Zerorez out to clean our carpets. The technician was very quick and according to my wife was not careful when spraying the initial liquid on our carpet. Some of it got onto our furniture and speakers. After we let the carpet dry overnight I got on the floor to do some exercises. I noticed that the carpet didn't feel right and there seemed to be a residue on my hands. It has felt that way every day since and it has been a week. We have had Zerorez out before and they did a very good job but not this time.
Everything> Great service from scheduling to service.
No soap residue. Friendly efficient staff
I like the clean smell of the place.
Quality cleaning at affordable prices
Carpets are left very wet.
I think they could get cleaner.
I thought he was great and I’m very happy with the state of our carpets!
Amp;oyees are polite and efficient, carpets are left clean and dry quickly.
Operator was very professional and conscientious about the job.
He did as good a job as he could with what he had to work with.
Will recommend your company.
Wrr radio
The technician was very courteous, knowledgeable and thorough. The carpets felt and looked really good after the service.
The technician was amazing - super knowledgeable and friendly. He explained the services very well and made me very comfortable with the process.
They are by far the best ever. Had them do outdoor furniture, carpet, large couch and chairs and they made them all look like new. The technician Marcus was so detailed and went on and beyond in getting everything looking perfect. My house smelled so fresh and clean after. I’m so glad I got this done since I will be home bound for awhile!! They came fully protected and were very professional. Love love that there is no residue on anything!!!
The carpet is old and the cleaning helped a lot.
Ease of scheduling and professional service
Professional service at a reasonable price.
Dillion was a great tech! Did a great job, educated me on the process and was very professional.
Majority of the pet urine was removed from the sofa but after the chemical finally dry can still smell the pet urine. Tech was professional and explain the process, no discount for repeat customer little disappointed.
I needed service quickly and I was able to get it with Zerorez. The technician showed up on time. He was professional and courteous. He explained what needed to be done in each room, as a couple of rooms had stubborn dog stains. I agreed to what he proposed and he got the job done.
Carpets are the cleanest they have ever been after a cleaning service...almost all stains were removed. Technician explained his process very well and was extremely thorough.
It left the carpets soft and feeling good under the feet.
I had the technician clean the carpet with a topical to help with pet stains and smells. He informed me that the smell would
Friendly, professional employees. Carpet always looks great...love the stain blocker
Cost was not quoted well and at completion was over $100 more than I anticipated. We spent almost $300 on two small bedrooms.
Damage to my hardwood floors.
Jeff did a great job and was very friendly and walked us through every step of the process.

The service man was very attentive and went straight to work. Wonderl customer service and pricing.