Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83494 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   March 20, 2020 — Rated 10 out of 10 by R.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The service man was very attentive and went straight to work. Wonderl customer service and pricing.

Report a concern   March 20, 2020 — Rated 10 out of 10 by R.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Our technician Buddy was awesome!

Report a concern   March 20, 2020 — Rated 4 out of 10 by S.K. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I paid extra for a protectant which I did not receive. I was told it would make spills bead up and not soak in. I tested it with some water and it immediately soaked in. I even asked the techs before they left if they had applied it. Someone needs to make this right.

The technicians were friendly and professional. When it came time for me to pay, one of the techs handed me the tablet and a "tip screen" was on the tablet screen. I had no reason to tip them but felt obligated/put on the spot at this point. I don't know why you would have a tip screen be the first thing a customer sees during the payment process.

Report a concern   March 20, 2020 — Rated 8 out of 10 by K.L. Zerorez Dallas/Ft. Worth
What could we do to improve?

Steps took a long time to dry and a few spots could not be lifted

Report a concern   March 20, 2020 — Rated 5 out of 10 by C.S. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

On March 12th we had Zerorez out to clean our carpets. The technician was very quick and according to my wife was not careful when spraying the initial liquid on our carpet. Some of it got onto our furniture and speakers. After we let the carpet dry overnight I got on the floor to do some exercises. I noticed that the carpet didn't feel right and there seemed to be a residue on my hands. It has felt that way every day since and it has been a week. We have had Zerorez out before and they did a very good job but not this time.

Report a concern   March 20, 2020 — Rated 10 out of 10 by R.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Everything> Great service from scheduling to service.

Report a concern   March 20, 2020 — Rated 10 out of 10 by S.E. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No soap residue. Friendly efficient staff

Report a concern   March 20, 2020 — Rated 10 out of 10 by C.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like the clean smell of the place.

Report a concern   March 20, 2020 — Rated 10 out of 10 by J.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Quality cleaning at affordable prices

Report a concern   March 20, 2020 — Rated 7 out of 10 by H.M. Zerorez Dallas/Ft. Worth
What could we do to improve?

Carpets are left very wet.
I think they could get cleaner.

Report a concern   March 20, 2020 — Rated 10 out of 10 by R.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I thought he was great and I’m very happy with the state of our carpets!

Report a concern   March 20, 2020 — Rated 10 out of 10 by B.E. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Amp;oyees are polite and efficient, carpets are left clean and dry quickly.

Report a concern   March 20, 2020 — Rated 10 out of 10 by D.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Operator was very professional and conscientious about the job.
He did as good a job as he could with what he had to work with.
Will recommend your company.

Report a concern   March 19, 2020 — Rated 10 out of 10 by Jim Finch Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Wrr radio

Report a concern   March 19, 2020 — Rated 9 out of 10 by L.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician was very courteous, knowledgeable and thorough. The carpets felt and looked really good after the service.

Report a concern   March 19, 2020 — Rated 10 out of 10 by L.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician was amazing - super knowledgeable and friendly. He explained the services very well and made me very comfortable with the process.

Report a concern   March 19, 2020 — Rated 10 out of 10 by Lisa Titensor Zerorez Dallas/Ft. Worth
What do you like about our products and services?

They are by far the best ever. Had them do outdoor furniture, carpet, large couch and chairs and they made them all look like new. The technician Marcus was so detailed and went on and beyond in getting everything looking perfect. My house smelled so fresh and clean after. I’m so glad I got this done since I will be home bound for awhile!! They came fully protected and were very professional. Love love that there is no residue on anything!!!

Report a concern   March 19, 2020 — Rated 10 out of 10 by R.V. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The carpet is old and the cleaning helped a lot.

Report a concern   March 19, 2020 — Rated 10 out of 10 by Rene Demaree Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Ease of scheduling and professional service

Report a concern   March 19, 2020 — Rated 10 out of 10 by C.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Professional service at a reasonable price.

Report a concern   March 19, 2020 — Rated 10 out of 10 by K.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Dillion was a great tech! Did a great job, educated me on the process and was very professional.

Report a concern   March 19, 2020 — Rated 8 out of 10 by V.A. Zerorez Dallas/Ft. Worth
What could we do to improve?

Majority of the pet urine was removed from the sofa but after the chemical finally dry can still smell the pet urine. Tech was professional and explain the process, no discount for repeat customer little disappointed.

Report a concern   March 19, 2020 — Rated 10 out of 10 by B.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I needed service quickly and I was able to get it with Zerorez. The technician showed up on time. He was professional and courteous. He explained what needed to be done in each room, as a couple of rooms had stubborn dog stains. I agreed to what he proposed and he got the job done.

Report a concern   March 19, 2020 — Rated 10 out of 10 by A.S.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpets are the cleanest they have ever been after a cleaning service...almost all stains were removed. Technician explained his process very well and was extremely thorough.

Report a concern   March 19, 2020 — Rated 10 out of 10 by Shanthi Rajaram Zerorez Dallas/Ft. Worth
What do you like about our products and services?

It left the carpets soft and feeling good under the feet.

Report a concern   March 19, 2020 — Rated 5 out of 10 by L.R. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I had the technician clean the carpet with a topical to help with pet stains and smells. He informed me that the smell would

Report a concern   March 19, 2020 — Rated 10 out of 10 by P.O.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Friendly, professional employees. Carpet always looks great...love the stain blocker

Report a concern   March 19, 2020 — Rated 6 out of 10 by R.V. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Cost was not quoted well and at completion was over $100 more than I anticipated. We spent almost $300 on two small bedrooms.

Report a concern   March 19, 2020 — Rated 0 out of 10 by M.J.P. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Damage to my hardwood floors.

Report a concern   March 19, 2020 — Rated 10 out of 10 by K.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Jeff did a great job and was very friendly and walked us through every step of the process.


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