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based on 83967 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
On time and did a great job
The person who made my appointment did not make it clear that I would be charged if my ducts were not in good enough shape to be cleaned. The only warning was that you cannot clean duct board. I was charged $117 to find out that you would not be doing any work!
That seems really expensive for driving from Carrollton to Irving!
It took 2 sessions to get the urine from the dogs. It was really bad smelling carpet. Zerorez came in the second time and when he got finished we could not smell the urine even to this date. I would recommend to my family and friends.
Very good service and cleaning. And randy ruffin is very good. Thank you
Quality, hard working people and price
Arrived on time, polite, friendly, and my carpet is clean!
Natural
Roberto (I believe) was professional, courteous, cheerful & quick. I appreciated his suggestions & using the light to find my dog's hiding places. Carpet was cleaned. It all took about 1 hour. It's an every 20 month requirement to keep the warranty of carpet in a particular area. So I always call ZeroRez. No chemicals are used.
Amazing! Got some older stains out of our carpet that Kiwi and Stanley Steemer was not able to get out. Excellent service and on time. Rep was very knowledgeable and personable. He did run over our lawn on the way out and luckily we were getting some sod laid so we were able to repair it. Otherwise I would have called it in to let him know.
The service repeated a call to satisfy me and a better job was done. Thanks Joe!
A thorough job that got stains we weren’t sure were going to come out. He saved our carpet
They did a great job on my floors! I had one room that was pretty bad and they were able to get it looking good. The technician was very fast and friendly.
Didn’t get all the soap residue out of the carpet
The technician was very professional and did an excellent job on our carpets. Definitely will use him again.
Your cleaner had little initiative and poorly explained the need for the extra treatment that doubled the cost. Additionally, I was told furniture under 50 pounds would be moved. He did not move anything. Once I realized it I started to move the light chairs etc., I’m 70 years old. It was disappointing to see the lack of initiative.
The products used on the carpets ,brought them back to life and the service was both exceptional and courteous.
Treated second time. Still have stains. Can I just get a refund for stain treatment?
Thank you
I appreciated receiving call to notify us of the name and technician arrival time.
Jeff identified himself before entering in our home, he was very thorough with carpet cleaning and faucet sanitation , he explained processes prior to start. He performed a walk through with us, when completed. We are pleased with the outcomes.
He was masked, practiced social distancing and no direct customer contact during this
COVID-19 Pandemic...we felt safe having him in our home. And was thankful to know a lot of germs have been removed. Thanks Jeff.
Zerorez is the best carpet cleaning company by far!
Great experience all around!
Clean carpet! Paul was awesome.
I can't remember the guys name but he was great. My toddler spilled some food on my carpet that I couldn't get up and he got it up and my carpet looks great.
Clean carpet, no residue. Dried very quickly. The service tech was knowledgeable, courteous, friendly and efficient.
Good customer service and responsible price!
The technician arrived on time and was friendly and professional. Our carpets and tile were well cleaned, and your technician was honest about the spots he was unable to treat.
Leaving a water soggy carpet when finally dry the nap of the carpet never
popped back— difference can be seen in sunroom —-even after vacuuming! Think the protector was not added except on the bill!!
Zerorez asked to come out but out of town company was on their way. Time ing was not convenient; therefore I took it as a slap in the face as if I wasn’t telling the truth! Something like refund should have been done!
Fast, efficient, courteous!
You left big spots on in my carpet.
You billed for things I didnt want and never informed me what you were doing.
You upcharge on items.
I want someone to call me back asap.
I'm going to call WBAP AND LET THEM KNOW if I do not get restitution.
Phone number removed
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have a scented carpet cleaner
Great service professional