- Phone: (214) 372-5326
- Visit Website
based on 83967 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
They were quick, efficient and on time! The associate explained everything in detail and answered all our questions right away.
We will definitely use their services again!
The service tech was fine - but my carpets just don't look much cleaner than before. A little improvement, but not what I hoped for.
Great customer service and offer wide range of services !! Highly recommend!!
Some stains not treatable. Not informed of this prior
I have used Zerorez many times and have always been more than pleased. I have at least 10 friends that use it today because of my recommendations. I will aways be a customer.
1) Carpets dried quickly but dried rough to the touch, not soft like usual. It does not feel clean like maybe there is still some residue of one of the products. 2) Pet treatment is overpriced. I saw no difference over a regular carpet cleaning. 3) I requested a specific employee, but you sent someone else.
Piece of wood of my furniture was chipped!
Friendly employees and did a great job!
Excellent service
Great job, thanks!
Quick, efficient and got all of the stains out! On top of that, the technician was polite, friendly and very conscientious of bringing super large hoses into the house and then snaked out the front door. He "tested" a small area on a fabric covered chair to see how effective the deep clean process would be before I got charged just to make sure I'd be happy with the results. LOVE the fact that there are no harsh chemicals used at all...just water! I'm sticking with Zerorez forever!
Service was great.
I loved your tech Charles he was very friendly, informative about the services & products, & he took his time cleaning our carpet & sanitizing our door knobs. Thank you I love my CARPETS!!!
The tech was upfront and willing to work with me! The carpets and floors were cleaned! Tech was on time, worked quickly, and was able to give tips and tricks on care of the floors and carpets!
The tech was awesome!
Very friendly informative and did an amazing job
Technician Boston did a great job. Very informative about his product and what it does.
Micheal was an absolute pleasure and joy! He was very informative, answered all of our questions, and even let our inquisitive three year old follow him around and ask about a million questions. His customer service and engagement is outstanding and I just wanted to make sure you knew that you have an amazing technician in him.
They associate that came to do our carpets was very professional.
Always fast, reasonably priced and friendly.
Great job!
I had STANLEY Steamer to come first and I done a second cleaning which was u guys my carpet was wetter and it started to smell I should not had yall to come after Stanley steamer.
On time. Communicated well. Did a good, thorough job.
$450 to clean 2 king size matresses is an exorbitant price whereas it's less than half the price to clean 3 carpeted rooms. I got sold on the empowered water gimmick. Please differentiate your business with good customer service, which your tech was, but I don't see me hiring your company again because of the price.
Friendly and knowledgeable service. Our technician took care of our family and made every decision made was helpful and safe. Thank you. Our carpet smells and looks great!
I was really, really disappointed that no one from the office contacted me about the time frame I could expect the tech to arrive. The only notice I had from the office was that I had an appointment on Saturday, May 2. Finally about 11, I called the office to find out when he was scheduled. There were things I could have been doing before 11 that would have been more productive than sitting on my hands waiting for the tech. Knowing a time frame would have been very nice.
The technician was very professional. He let us know that we didn't even need the service we originally requested , but offered us some advice on how to achieve our goals.
Thank you
The technician was condescending. Also if your general cleaning won’t work without the added pet cleaner for a pet household, you should state that up front. I would have never chosen to use your company had I realized that it was going to be $120 more than I realized.
prompt and efficient