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based on 83494 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Always professional. Always get the job done right. Always happy with results
I used a different Carpet Cleaning Company before and the results from Zeroez Company was much better. I will use Zeroez again in the future.
Spots return after a day or 2 in some areas
Boston is a very knowable employee, very kind. Quick drying time. No chemicals used
The technician was very professional and went above and beyond. He did a great job!!! We always use Zerorez when having our carpet cleaned. My wife will have no one else do it. Customer for life. Always looks amazing.
Chavis did an excellent job. He was thorough and kind. I’m a little skeptical about all of the spots staying away. But Chavis reassured me that if they returned he would make it right.
I appreciate it very much.
Name removed
8/10 is really good (from me.)
Good value, good communication, technician was on time, professional and did a great job.
Quick and professional. My guy was polite and caring. Listened to our needs and wants.
Technician was knowledgeable, friendly and courteous. Although He had lots of stop he did not rush our cleaning. I am very sorry I didn't get to tip him he deserved it. All in all great service will definitely use again.
Excellent customer service from our technician Charles!
Great service. I did recommend my sister and she will be calling! Thanks so much.
They work.
The results of the carpet cleaning was amazing!. Carpet looked like new afterwards!
Our first experience with Zerorez was GREAT! Unfortunately this second time was no where near the first's. The tech was in and out in just over an hour and we feel like the job was not nearly as thorough. There were two spots specifically that we needed treated, but after the first pass, there were still stains and we asked that they be retreated as there didn't appear to be any difference. After having left the areas to dry completely, several days later the smell is still there as well as the stain.
We were additionally disappointed to see a chunk of wood that was broken off of the threshold between our hardwoods and entrance to our carpeted master bedroom. It wasn't anything that we were going to worry about as we're fairly handy and would just take care of ourselves, but wanted to mention it now as we feel it is indicative of the quality of work performed.
I gave my reasons for a re-service over the phone. The technician addressed my concerns when he returned and did a great job on the redo areas also with PPE. Thank you
Excellent customer service, on time appointment and awesome cleaning.
TIMELY SERVICE AND EFFICIENT TECHNICIAN
Clean, pleasant, and fairly priced
Great quality
Fast, excellent work,
We should have just poured water on the carpet and scrubbed it up with a towel. None of the areas in the house became clean. Not a single "stain" or "high traffic area" was altered even the slightest. Extremely disappointed.
I called and verified my appointment twice for the 10-12 window and the tech showed us at 12:30. after sitting at the property for two and a half hours that I don't live at I had to leave once the tech was getting started. come to find out when we got back to the property the tech had locked us out of the house due to locking a lock on the front door. But not allow us with an entry code. we are really disappointed that just because we don't get the pet protection that the contract for a 30-day come out in clean stains was completely waived for the home what if the stain isn't pet based? Overall we've decided that for zerorez being such a big company we should have received better service and what was given.
Great service expensive price point
Good quality, reasonable prices, polite technician
We love the fact that no soap is used to clean so there is no soap residue.
Have a smaller head/wand that could clean narrow strips behind furniture that is too large or heavy to move.
Your associate did a great job cleaning our carpets.
While my tech was very very nice .. he came in and cleaned the doorknob on the front door and I told him that I tried to set my appt online for the 3 rms for $89 and I knew I needed some kind of pet treatment but didn’t know what that looked like and so it would’nt book the spot unless I spent $99!... I had to do the $99 and still wanted the SPRING 20 offer of $89 and Tex Rangers tickets offer that was online , which he seemed surprised by , plus pet spot treatment depending on what that would cost. He said one room needed full pet treatment because it had 2 locations where the dog had urinated. I never knew what the cost was really going to be until I got the invoice at the end. I told him that I didn’t have my glasses and couldn’t really see. I signed the device and couldn’t understand why it was SO expensive. How can it go from $89 + travel fee and some pet treatment to $268??!! I told him I was a widow and church secretary and mom of boys and couldn’t spend a lot. I also believe in tipping and gave him $40 cash. I never got the $89 offer or Tx Rangers tickets and just am dumbfounded. Had to get vinegar / water and clean a big black grease spot that he didn’t get out in the room that he charged $33 +$60 pet trrmt and it took me about 5 min! My other sons room still smells awful like dog urine and I can’t tell any difference and it was treated as well. I have used you guys for every cleaning I’ve had since I moved here in 2005. I listen to KLTY and have since 1985! I don’t know what to think. I understand that baseball season is on hold but some other incentive or bonus should’ve been substituted for ranger tickets. I hope no one else feels this way. Once again he was very kind and very knowledgeable but I was charged too much and don’t even have an itemized invoice. Thank you for the opportunity to share. I Couldn’t keep hearing the commercials without finally answering the email feedback. Have a blessed day. Name removed
I really appreciate the the ease with which I can get my carpets clean and fresh. The process, from setting an appointment, to the on time arrival, to the information and guidance provided by the technician, to the care taken by the technician when cleaning my carpets, is efficient and professional.