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based on 83967 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Fabulous job! Literally the dog pee stains are GONE!! So glad I called!
Well Done. We found the price very competitive.
The technician was very thorough and did a beautiful job cleaning our rug and furniture.
Good communication and customer service
They always do an amazing job , and carpet and tile look brand new !
Jan Warzecha
Good rug cleaning🤪. Excellent personnel. Hard, worker, very professional and courteous. I would be happy to have him clean my carpets in the future.
Only negative is that your office tried to get into my house one hour earlier. I could not accommodate that request. Cleaning crew then arrived more significantly past my original appointment time. Apparently you more important to make another cleaning that would cause my cleaning to delayed more than one hour past my scheduled time. So you decided to squeeze in another job knowing that would significantly delay my appointment. That arbitrary decision will cause me to reconsider my next year’s choice.
Great service and great people
Thorough, on time, and did an excellent job of cleaning my carpet.
The carpet looks brand new
Very professional and efficient
Tech said spots would disappear when carpet dried. The spots did not disappear.
I was more than satisfied, but I want to really give credit to Ken, the person who cleaned my carpet. He was a hard worker, very, very, thorough and extremely considerate and polite. I am a senior citizen with several health issues, all of them chronic, so it meant everything to one who can't go out right now. He was engaging and treated me as if I were his own grandma. What a young man! Of course I'm getting my carpet cleaned again from your company, but on condition that he's still working for you. If he's not, then I need to find out where he's working at and go with that company.
I think it is a clean way to get your carpets done without detergent I hate the idea of detergent being in my carpets
Seems to get carpets very clean
Very courteous associate visited our home.
Both gentlemen were very knowledgeable and super sweet! I was running a little late because of work and felt so bad, but they were very understanding. They did an awesome job,and we'll definitely use them again!
On time. Cost effective. Nice technician. Effective service.
Professional advice in choosing correct products.
As the carpet dries I have noticed some of the old stains remain. Overall I know the carpet is much cleaner but the look is just a bit better.
Felt like a bait and switch with pressure to buy upgraded service. We ended up paying twice as much as originally planned. His tactics felt very used car salesman-like and I get the sense that some of what he said was not true. For example, he told me that without the pet treatment the dog odor smells would be intensified after cleaning and that it wouldn't even be worth doing. After all the trouble I went through to move furniture, I proceeded with the upgrade even though I did not fully trust that to be true. I recommend providing more information about service options before completing the online quote generator so that your customer is better informed about the likely final cost. If your technicians are telling customers that the regular cleaning service is not worth it if you have pets, that information should be available on your website so an accurate quote can be generated. Also, while the carpet looked clean and bright when the technician left, there has been yellowing in several areas of our light berber carpet since drying. I'm unhappy with the experience and the outcome and will not be using Zerorez again.
The technican that cleaned my carpets was great.
The stains are still visible on my carpet. The technician was good but I would have preferred an updated quote before he started. I was very surprised at how high my bill was when he finished and it was not what I expected especially given the deal if $89 for 3 rooms. My bill was well over $450 at first. I was not ok with that
The work was executed to my expectations. The carpet is restored to a very good condition. Like Zerorez services.
No harsh chemicals
The tech was on time, friendly, and know what he is doing. The carpet clean pretty well.
Zerorez has always been very responsive to our needs. They go above and beyond and do a fantastic job every time.
Love the service and professionalism ; and he was very prompt and on time.
My carpet looks wonderful , even my friend commented how clean my front room looked. I am a repeat customer and will always call on you for service. Thank you.
Service rep was punctual and friendly. Tasks were completed timely. Very satisfied with their offering.
Very courteous and hard-working
I was very disappointed that the technician didn't clean the living room area and I was charged for it I tried to call to call to talk to someone about it no answer I will not use zerorez again