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based on 83967 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Steps still have distinct spots. The tech said they would go away when dry, but that hasn’t happened. Need another treatment on stairs.
The company is a typical bait and switch. They'll say anything to get in the door, then it's non-stop up-selling. What's worse is they are liars and thieves. Their Management is despicable and promotes and atmosphere of dishonesty. I'd never do business with them again and I'd tell anyone who'd listen to never let them in you home or trust them to do or charge what they say.
Your technicians have always done great work. This was the first time though that I got a demo and saw the dirt really getting pulled out of my carpet.
High quality, fast and friendly service. I'm extremely happy with the results and will 100% use Zerorez again!!!! If I had known how easy it was, I would have done this much sooner. Will be recommending to everyone.
Quick and clean
Zerorez is the only carpet cleaning company I have used that gets all dirt and pet stains and odors out of the carpet. The smell is gone and stains don’t return. I feel good about the products they use and their technicians are professional and helpful.
Quick service and great results.
Courteous tech. Knew his business. Did his work, clean, polite & friendly. Very pleased. Carpet looks great!!!! Tks
Great service. Very polite and through!
Nothing needed. Was just unhappy with the customer service and time spent on my carpet. Just would like to feel like my 180 dollars wasn’t just thrown out the window. No service needed though. Just don’t know if I will use you guys again.
Very professional carpet looks great
Technician did an amazing job! He was friendly and courtesy. He was very informative as well.
Professionalism and efficiency of technician...great service
Flawless process. Zerorez was scheduled to come between 3 and 5. Got a phone call that morning that said they had a truck in the area and if we would like, they could come earlier and gave me the choice. We jumped on the offer and now everything looks great! The crew of two were very nice and accommodating. They did a great job. They were reasonably priced and overall, my wife and I are very happy with the end result. Thank you!!!
Great service
Always the best service!!
Bucc got stains out of the carpet that other cleaners were not able to get our! So impressed!
When a customer puts details in the comments, you should call to confirm the job and price. I specifically wrote I had two rooms and a large rug, but once the technician arrived, he wasn’t allowed to count the rug as a room, which I didn’t know until the appointment. I should have been notified of this BEFORE the appointment, and when I called customer service, the supervisor didn’t speak to me, but instead called the technician. Inconsiderate and rude!
Excellent!
Very good job - excellent service
I love my carpet once again.
Small end tables were not moved to clean area, lots of dirt still showing, way too expensive for the quality of work.
Darryl B and his partner provided the most professional service one could ask for! Not only were they professional they were very friendly, explained everything they were doing and made sure I understood. My carpet and tile look amazing!
I would highly recommend Darryl B and Zerorez to everyone!
Very professional, dealt with pandemic well and the carpets make my wife smile.
The gentlemen did an awsome job and was very pleasant, only improvement is that the carpets were not dried ,but other than that it was a good job.
Great service
I was charged for 3 rooms of tile cleaning but he only did 2 rooms. The tile doesn’t look cleaner and before the tech left he told me that it he floor would not look cleaner but I could feel it with my bare feet. I cannot feel the difference.
The promotion that was given says they would sanitize all faucets, etc with 3 room cleanings. He cleaned 3 rooms of carpet and 2 rooms of tile but did not sanitize anything or offer.
The carpet does look ok but I used Zerorez thinking I would get something different than other companies at a better price. I’m not sure I did and I think I was charged for work not done.
I have used Zerorez before and was happy with what was done before.
The carpet looks wonderful. The man was very nice
Technician was very friendly, knowledgeable, helpful.
Friendly and professional service! This is our second time using Zerorez and we will definitely use again!
Be sure everyone is on same page with pricing. Was told one price when Fb had another price.