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based on 83967 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Jeremy did such a great job. He was knowledgeable, made appropriate suggestions, was polite and he was thorough! He did an excellent job!
The service was timely efficient and accurate. My floors are very clean. My very old carpet looks new! The technician was professional, timely and detail oriented!
Buddy, your Service Technician, did a very good job.
great cleaning
Manager is ever available. Manager never return call. Price quoted over the phone was different once the cleaner got to my home. Proper training employees is definitely needed at the call center.
did exactly what was expected!
So nice And he wasn’t lazy. He went in and stretched my carpet in my bedroom that I’ve had many people do and did not do properly
The tech was very polite, knowledgeable and thorough. The only issue I had was his truck left big oil stains in my driveway. Otherwise all was well.
Fast effective didn’t try to up sale any products that I did not want
Friendly, thorough & integral customer service!
The tech who came to our home was very friendly and professional. We are very happy with our wood floors & carpet.
Little better service in cleaning. Cleared picture of your services offered
They were on time. Great job. Carpets look so great.
Everything was great. It’s just pricey.
Stop sending me so many emails and text messages asking me to respond and give you a favorable rating. You do good work. Be satisfied with it.
Fast and informative!
I’ve used ZeroRez for 12 yrs. I’ve never had a bad experience. The carpets stay clean longer and no detergent residue means longer carpet life. Mine doesn’t look anywhere close to 12.
Carpets are actually clean
We were very pleased with the service we received from Zerorez. Michael, the person who cleaned our carpets, was prompt, courteous, detailed, polite and considerate of all our other personal furnishings in the home. He completed his work in a timely manner. As a loyal customer, we have never been disappointed and highly recommend you to our friends.
Very professional. We failed to get the "cleaners" name. He was very
attentive, quick and did a great job. We will hopefully be able to request
him for our next cleaning. However, we have always been pleased with
all of the "cleaners" that have previously serviced our home.
As always, the carpet has looked like new when Zerorez has cleaned for us.
Thank you Zerorez !!!!
Jim Baber
It was a very very quick service. 3 rooms in and out in 30 minutes. Some spots were picked up and stains removed. Others (high traffic areas) came back as soon as the floor was dry.
I really enjoyed the young man you sent to my house I when I do it again I hope to have him
Service was thorough and friendly.
I did NOT expect the first thing out of the tech's mouth was "it is going to cost more to have your carpets spot cleaned and it will take longer to do". Had I known this BEFORE scheduling this service, I would have given it a second thought. My house is up for sale. And it is true (as the tech pointed out), we do have old carpets and there were a lot of stains. If I would have known beforehand that I was only paying for "basic cleaning", I would have upgraded at that point. I knew that my carpets needed "deep cleaning" and needed this "upgraded" service. However, to be told this when the tech arrived is totally unacceptable. Your advertisements do not specify this information, information that needs to be disclosed AT THE TIME of appointment.
I realize that the tech was tired when he arrived at my home (after 6p) and his thinking that he was going to be doing spot cleaning as well as basic cleaning probably overwhelmed him. Nonetheless, I felt that the job was done quickly and my carpets look good compared to what they looked like before. Hopefully, this "basic cleaning" will last until my home is sold.
No hard sales pitch for additional unscheduled work.
No sticky soap residue left after cleaning!
Charles my Tech was outstanding and did a fantastic job!
Repeated Billing errors and when questions no one calls you back.
The technician was argumentative regarding pet urine on the carpet in a closet. The carpet was new, no one has lived in the home since it was put in. No pet has ever lived in the house since it was built. He was very rude and insisted I sign a disclaimer even though there was/is NO PET URINE SMELL in that closet--the entire house was freshly painted and the closet was closed up--it was a strong paint smell. Nothing like pet urine, yet he tried to up sell me on services.
Excellent service.
Loved Zerorez. I loved how friendly they were, how prompt they were, and how they pay attention to detail. They really make you feel like family. I am a realtor who will most definitely use them again!