- Phone: (214) 372-5326
- Visit Website
based on 83494 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Punctual, professional and thorough, all the way around.
Now that it has been a couple days, I am calmer, so this feedback might be more helpful. First, I must say the technician that was sent out was extremely professional and courteous.
He did the best to his abilities and abilities of the cleaning machine. It may be because of the type of carpet pad we had that his instructions failed. Our pad has a solid top and foam underneath, making it practically impossible for his machine to suck all the liquids out. I am not in the carpet business, so I don't know how common that type of pad is.
Originally, we had a slight cat urine smell that could only be smelt by my wife in the living room, or me when I was close by it. It smelled old, because I had cleaned it a couple times with neutralizer and a home style carpet cleaner/vacuum. When the technician pulled the carpet up to look at the pad, the smell was much stronger (I guess it was hidden by the carpet a bit).
After the carpet cleaning, the technician warned us about letting it dry as much as possible before walking on it or moving furniture back in. It took 2 whole days for the carpet to dry. And the entire time, the house reeked of cat urine. We opened windows, we put fans in there in hopes the smell would go down after it dried.
After 4 days, I pulled up the carpet and cut out the carpet pad in the cat urine area, which was still wet, and threw it into the garbage. Again, we put fans on the wet concrete, hoping the smell would go away. And if your still reading, you know what the outcome is going to be.
I don't think another cleaning would do any good, so many chemicals were poured into the urine spot, that it moved all the pee to other areas that didn't smell before. And honestly, I'm not sure I want someone to come in and pour more chemicals into my carpet for it to have to dry out for another 4 days.
Our living room smells absolutely terrible. We are currently looking at either carpet replacement or a hardwood floor. The fact we paid money for Zerorez to come in and make it worse seriously angers me.
I am open to talking to management if they want to talk to me. I promise to be kind.
carpet stain were not removed and still had pet odor
I like that there isn't any residue
The service was excellent, my rugs were like new, thank you
Michael was prompt, friendly, and efficient. My carpets look like new!
EVERYTHING!!!...Zerorez is the ONLY company I use to have my carpets cleaned! THANK YOU ZEROREZ!!!😁
Hello,
My technician, Fabian, was very friendly and helpful, however, I was overcharged by one room. My invoice states: 1) 3 rooms at special price of $89 and 3) addition rooms at $29, yet after speaking with Fabian on having a closet cleaned I would need to pay another $25 when this closet was one of the 3 additional rooms I had already ordered when setting up the appointment online. Also, now that the carpet is dry there is a visible stain in the living room. After the price I paid for this service I really don’t want to spend more time going over this spot with the Bissel cleaner. You can speak with our technician and he can confirm our carpets did have many old pet stains, however, the spot in question is not one of the those. Thank you. Please contact me at Phone number removed. I would be happy to update my feedback once these items are cleared up.
When the home is vacant the technician should call to discuss the carpet cleaning results especially when it does not turn out well. I spoke with Torrance and I was disappointed when I went to see the home after the clean was done. I always pitch your company and what a great job you do. This one was not what I expected and the technician did not call to explain.
Michael did a wonderful job cleaning my carpet. I did think he would be back Satisfied to pick up the rugs but I received a call this morning and they will be out to pick them up this morning. I hope he’s the gentle to return them.
This is the second time I have used them and they did a wonderful job.
Your guy should have been wearing a mask and gloves give the Covid situation. Also, I never received a confirmation from my web sign up so I was a little surprised when he showed up at my house because I wasn't sure my reservation was accepted or not. Also, to pay I had to sign on his cell phone which further spreads germs. You should allow the payer to pay on web site or make it contactless.
Paul, my technician was excellent. He got the soot stain out of my carpet and that was fantastic. He worked hard. I have 3 cats and my house doesn't smell bad after Zerorez has cleaned my carpets like other cleaners in the past. Paul did a very good job.
Scent free, polite and courteous staff.
Nice technician who was on time and finished in an hour. Carpets are clean again! Will definitely use again!
Very quick and convenient
I have used Zerorez for 5 plus years- great service
Clean process. Provide free sanitizing of door knobs and sink fixtures. Dries up in 6-8 hours which gives much more accessibility.
Finley did a great job on our carpets!! We hope he can return the next time we have our carpets cleaned
Kathy McGee
Punctual, thorough, with excellent service. So happy with my clean carpet!!
the bottom and top of cushions were cleaned well the sides were not...
Clean carpets without residue
Technician was quick courteous and professional.
Jason
Service professional was awesome!
More individual prices if home under certain square footage, no extra for small walk in closets.
Great service! highly recommend
I am not sure why I am being asked to complete a survey for the 2nd time. Please refer to my first report.
Efficient, effective and thorough in getting the job done.
I don't feel like the granite countertop service was effective and was not told about the $350 minimum prior to the arrival of the service person.
Great service. Very professionally done. The travertine floors look brand new again after 15 years. Gorgeous. I would recommend this company to anyone.
I will continue to use your service to keep my floors beautiful.
With gratitude,
Dr Larry and Cindy Korenman
Prompt, friendly, and effective