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based on 83967 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
We love the product and how clean our carpet is now.
Easy to schedule an appointment and I have been using them for years with great success. I like how clean the carpets are with no residue from soap or chemicals.
Christian did a great job cleaning my carpets - very detailed and professional.
My customer service experience was fine, however it took over 24hrs for my carpet to dry. (With the help of both ceiling fans and box fans) When the carpet was finally dry, it didn't look very clean at all. It definitely wasn't worth the money I paid. I have been hearing your ad on the radio for years and finally decided to schedule a cleaning and was NOT satisfied..
I had to call for a redo and I was very happy with carpet when he was through his name was Chavis and he did a fantastic job
The excellent service and professionalism. I will continue to use your services.
I was very pleased with the service. The Technician, Charles was very professional, personable and did an excellent job on my carpets. He removed ALL the high traffic area issues that I had. I would highly recommend Charles (technician) and Zerorez!
Educated and polite technicians your method of cleaning is very effective and dries quickly
Clean products and the rugs look amazing when done!!!
The stains looked worse after it was cleaned. I had to replace the carpet. I lost out on the money I paid you.
I like that you don’t use soaps. Also, the men that picked up my rug were very courteous and friendly.
The service was excellent!
All the carpet looked and felt very clean and refreshed immediately. The technician was awesome and very professional.
Have always been a satisfied customer because u strive to make things right.
Always love when it’s time to bring Zerorez out, I am confident knowing I will be treated with professionalism and curtesy. I recommend them to everyone I know.
The tech was very informative and speedy , we are very pleased with the services
Darwin was awesome - knowledgeable and took care with equipment in the house as he worked. Recommend without hesitation! Have already referred Zerorez and Darwin to a neighbor.
Our technician was super polite and efficient. Our carpets and outdoor chairs look new!
I believe the name of the gentleman who cleaned my rugs is Eric Allen. He was so nice and kind. He picked up everything off the floor for me as I am recovering from an extensive back fusion surgery and cannot even bend over. I would definitely ask for him again.
Carrie Walker
When I vacuumed the carpet following day lots of dog hair and dirt in tank. Sent message with photo of what came out of tank. Customer service set up another appoint to come out. Had to remove furniture again to allow cleaning. Rep did explain can't get all dog hair, so I accept that. He went over the area and said only way to keep dog hair out it to vacuum daily. Morning after second visit still dirt (hair) was picked up again, The carpet won't be a year old until this July, two adults and the dog reside in home. Not much traffic since Christmas from family members, so I don't understand why I am still getting dirt the day after second cleaning. Not requesting additional cleaning but a partial refund of the $203.77 would be appreciated .
Thank you
They made my 15 ur old carpet look brand new. I just listed my house and had to get the carpets cleaned to make it show able. They came through once again. Thank you ZeroRez.
Professional, Punctual, and you get the job done right the first time.
Good product, good service
The technician was very thorough in his cleaning. Nice personality as well.
Great service, friendly, courteous technicians. Product works great!
The technician was excellent best one Ive ever had but I went back in the room the next day to put things back and started coughing and choking. There were chemicals still in the air or something. Now Im scared to have my grandkids sleep back there.
Fabian did an excellent job cleaning our wool, white carpet! Clearly the best EVER! Thorough and Professional! THANK YOU! Looking forward to having him clean and polish our marble floors. Jane Jillson
Service is awesome!
Very clean!
Have tried others.
No one compares!
He explained what he was doing and the carpets looked like new when Cesar was done!! And I did recommend you and you came out two days later for a friend!!!
Raymond was knowledgeable about the products. He worked hard at making all of our carpets and tile look great. It has been more years then I would like to say since we last cleaned our carpets and so Raymond had his work cut out and he excepted the challenge and do awesome. My daughters are so excited about how the carpet now feels on their feet. Will will definitely be calling back and asking for Raymond again as I have more rooms to do. Thank you!