Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83494 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   May 6, 2020 — Rated 10 out of 10 by Roger Mayes Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your service rep, Torrance was superb. He should be promoted or at least given a big raise! Roger Mayes

Report a concern   May 6, 2020 — Rated 10 out of 10 by C.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

This is our third time using Zerorez. Why? Because they do a great job and they are nice people. I don't know what they use to clean the carpet, but it leaves a nice mellow fragrance.
We will use Zerorez in the future. 👍

Report a concern   May 6, 2020 — Rated 10 out of 10 by Lucy Morantes Zerorez Dallas/Ft. Worth
What do you like about our products and services?

your technician was very nice. He was a hard worker and got the job done in a timely manner. The carpets look great.

Report a concern   May 6, 2020 — Rated 10 out of 10 by Carolyn Goodrich Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Lakeem, my technician, was very knowledgeable & professional. He put my mind at ease and I could not be more impressed with his expertise. I have already been raving to my friends and strongly recommending Zerorez!

Report a concern   May 6, 2020 — Rated 10 out of 10 by D.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Quick and efficient

Report a concern   May 6, 2020 — Rated 10 out of 10 by M.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great service! Carpets have never looked better!

Report a concern   May 6, 2020 — Rated 7 out of 10 by V.K. Zerorez Dallas/Ft. Worth
What could we do to improve?

I had to do the vacuuming and moving of furniture but that was ok. The problem was I paid quite a bit extra for a deep clean to get rid of pet odors but after completely drying the odor was still there.

Report a concern   May 6, 2020 — Rated 10 out of 10 by G.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

prompt and efficient

Report a concern   May 6, 2020 — Rated 10 out of 10 by Gia Ray Zerorez Dallas/Ft. Worth
What do you like about our products and services?

They were quick, efficient and on time! The associate explained everything in detail and answered all our questions right away.
We will definitely use their services again!

Report a concern   May 6, 2020 — Rated 4 out of 10 by L.F. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The service tech was fine - but my carpets just don't look much cleaner than before. A little improvement, but not what I hoped for.

Report a concern   May 6, 2020 — Rated 10 out of 10 by Stacy Murphy Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great customer service and offer wide range of services !! Highly recommend!!

Report a concern   May 6, 2020 — Rated 2 out of 10 by S.H. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Some stains not treatable. Not informed of this prior

Report a concern   May 6, 2020 — Rated 10 out of 10 by Bobby Head Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I have used Zerorez many times and have always been more than pleased. I have at least 10 friends that use it today because of my recommendations. I will aways be a customer.

Report a concern   May 6, 2020 — Rated 8 out of 10 by S.A. Zerorez Dallas/Ft. Worth
What could we do to improve?

1) Carpets dried quickly but dried rough to the touch, not soft like usual. It does not feel clean like maybe there is still some residue of one of the products. 2) Pet treatment is overpriced. I saw no difference over a regular carpet cleaning. 3) I requested a specific employee, but you sent someone else.

Report a concern   May 5, 2020 — Rated 4 out of 10 by C.V. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Piece of wood of my furniture was chipped!

Report a concern   May 5, 2020 — Rated 10 out of 10 by N.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Friendly employees and did a great job!

Report a concern   May 5, 2020 — Rated 9 out of 10 by A.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Excellent service

Report a concern   May 5, 2020 — Rated 10 out of 10 by D.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great job, thanks!

Report a concern   May 5, 2020 — Rated 10 out of 10 by K.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Quick, efficient and got all of the stains out! On top of that, the technician was polite, friendly and very conscientious of bringing super large hoses into the house and then snaked out the front door. He "tested" a small area on a fabric covered chair to see how effective the deep clean process would be before I got charged just to make sure I'd be happy with the results. LOVE the fact that there are no harsh chemicals used at all...just water! I'm sticking with Zerorez forever!

Report a concern   May 5, 2020 — Rated 10 out of 10 by T.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Service was great.

Report a concern   May 5, 2020 — Rated 10 out of 10 by Crystal Mayberry Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I loved your tech Charles he was very friendly, informative about the services & products, & he took his time cleaning our carpet & sanitizing our door knobs. Thank you I love my CARPETS!!!

Report a concern   May 4, 2020 — Rated 10 out of 10 by Brian Simon Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The tech was upfront and willing to work with me! The carpets and floors were cleaned! Tech was on time, worked quickly, and was able to give tips and tricks on care of the floors and carpets!

Report a concern   May 4, 2020 — Rated 10 out of 10 by S.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The tech was awesome!

Report a concern   May 4, 2020 — Rated 10 out of 10 by Sabrina Campbell Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very friendly informative and did an amazing job

Report a concern   May 4, 2020 — Rated 10 out of 10 by L.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Technician Boston did a great job. Very informative about his product and what it does.

Report a concern   May 4, 2020 — Rated 10 out of 10 by Derek DeVries Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Micheal was an absolute pleasure and joy! He was very informative, answered all of our questions, and even let our inquisitive three year old follow him around and ask about a million questions. His customer service and engagement is outstanding and I just wanted to make sure you knew that you have an amazing technician in him.

Report a concern   May 4, 2020 — Rated 10 out of 10 by Griselda Parra Zerorez Dallas/Ft. Worth
What do you like about our products and services?

They associate that came to do our carpets was very professional.

Report a concern   May 4, 2020 — Rated 10 out of 10 by R.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Always fast, reasonably priced and friendly.

Report a concern   May 4, 2020 — Rated 10 out of 10 by B.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great job!

Report a concern   May 4, 2020 — Rated 1 out of 10 by B.S. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I had STANLEY Steamer to come first and I done a second cleaning which was u guys my carpet was wetter and it started to smell I should not had yall to come after Stanley steamer.


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