Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83494 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   May 13, 2020 — Rated 10 out of 10 by D.T.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very professional, dealt with pandemic well and the carpets make my wife smile.

Report a concern   May 13, 2020 — Rated 8 out of 10 by J.G. Zerorez Dallas/Ft. Worth
What could we do to improve?

The gentlemen did an awsome job and was very pleasant, only improvement is that the carpets were not dried ,but other than that it was a good job.

Report a concern   May 13, 2020 — Rated 10 out of 10 by D.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great service

Report a concern   May 13, 2020 — Rated 3 out of 10 by C.D. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I was charged for 3 rooms of tile cleaning but he only did 2 rooms. The tile doesn’t look cleaner and before the tech left he told me that it he floor would not look cleaner but I could feel it with my bare feet. I cannot feel the difference.

The promotion that was given says they would sanitize all faucets, etc with 3 room cleanings. He cleaned 3 rooms of carpet and 2 rooms of tile but did not sanitize anything or offer.

The carpet does look ok but I used Zerorez thinking I would get something different than other companies at a better price. I’m not sure I did and I think I was charged for work not done.

I have used Zerorez before and was happy with what was done before.

Report a concern   May 13, 2020 — Rated 10 out of 10 by B.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The carpet looks wonderful. The man was very nice

Report a concern   May 12, 2020 — Rated 10 out of 10 by T.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Technician was very friendly, knowledgeable, helpful.

Report a concern   May 12, 2020 — Rated 10 out of 10 by Heather Kaz Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Friendly and professional service! This is our second time using Zerorez and we will definitely use again!

Report a concern   May 12, 2020 — Rated 8 out of 10 by S.M. Zerorez Dallas/Ft. Worth
What could we do to improve?

I was not here during the cleaning so I did not have the opportunity to watch the process, however one of the 3 rooms cleaned was the half bath and I was shocked to see that they did not clean around the toilet bowl.

Report a concern   May 12, 2020 — Rated 10 out of 10 by Chris Axley Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Professional service. Efficient and timely service at a competitive price. All services were explained to me and Evan was great to work with!

Report a concern   May 12, 2020 — Rated 10 out of 10 by G.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Mark was wonderful and very professional

Report a concern   May 12, 2020 — Rated 8 out of 10 by K.S. Zerorez Dallas/Ft. Worth
What could we do to improve?

I have used the service for several years now. Each tech is different in the quality of the work. The service recently was mediocre

Report a concern   May 12, 2020 — Rated 10 out of 10 by linda watrak Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Technicians were knowledgeable and helpful. Could not have asked for better service.

Report a concern   May 12, 2020 — Rated 10 out of 10 by B.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very fast

Report a concern   May 12, 2020 — Rated 5 out of 10 by J.C. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Because I feel like he was trying to upscale me and I feel the only way to make things right is to come back and clean my carpet free of charge and put in some effort.

Report a concern   May 11, 2020 — Rated 7 out of 10 by B.L. Zerorez Dallas/Ft. Worth
What could we do to improve?

I'm not certain. The technician was fine and very friendly, I'm just not sure the carpets got as clean as I would have liked them to get. No deodorizer was offered.... that's where you can improve - offer some kind of deodorizer with this service. He did miss one small area behind a recliner...... but it wasn't too alarming. If I use Zerorez in the future, 'll make sure to call it out to the technician. It was an honest Miss.

Report a concern   May 11, 2020 — Rated 10 out of 10 by Terry Norman Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I've used Zero Rez for years and love the work that they do. I recommend them constantly to people.

Report a concern   May 11, 2020 — Rated 10 out of 10 by J.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No soap

Report a concern   May 11, 2020 — Rated 8 out of 10 by H.T. Zerorez Dallas/Ft. Worth
What could we do to improve?

Pricing is a little high

Report a concern   May 11, 2020 — Rated 5 out of 10 by S.C. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

my tech brought up an ugly yellow spot in the master bedroom that had been taken care of years ago; the entrance to the master bedroom was very wet even the next day; and he left wet footprints all along the wood floors. He was even early and very polite and considerate, buy i
have been used to better quality service from Zerorez.

Report a concern   May 11, 2020 — Rated 10 out of 10 by M.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Services techs are always pleasant for forthcoming with information.

Report a concern   May 11, 2020 — Rated 10 out of 10 by S.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Jeremy did a fantastic job on our carpets. He explained the process and what we could expect from it. He was very careful moving his equipment through the house. A great experience all around.

Report a concern   May 11, 2020 — Rated 9 out of 10 by D.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Agent was very knowledgeable and thorough.

Report a concern   May 11, 2020 — Rated 10 out of 10 by V.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

the tech, Ricardo, was very polite and professional. The cleaning service for our air ducts and vents was done very well & our house smells and feels so much cleaner. I will be using again for carpet cleaning. Thanks!

Report a concern   May 11, 2020 — Rated 10 out of 10 by Terisa Nguyen Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Terrific service by Mr. Trevino! He's very nice and very efficient. We are very happy of the carpet cleaning results over the weekend. It is very clean and very comfortable to be inside of our home now, thanks to help from Zerorez!!! We thank you for removing all the debri and dirt from our carpet.

Report a concern   May 11, 2020 — Rated 10 out of 10 by Linda Lineneman Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Ricardo did the duct work. He was friendly, informative, efficient, just did his job. He was great. Then Chavis came in to do my carpets, upholstery. He was just as pleasant, efficient, and did a great job. I appreciate them so much. It was a great experience. I will use Zerorez again and recommend them to others. Thanks a bunch.

Report a concern   May 11, 2020 — Rated 10 out of 10 by Yuma Taylor Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I was very satisfied with the professional service from the tech and the time it took to complete a four room job. I only have a couple of concerns, it would be nice to get a reminder email earlier than norm...reason being is that I needed to start preparing for the job by moving four rooms full of furniture,so I had to call in to confirm on my own before I continued. The other concerns is the payment system should be updated where techs can swipe our credit cards instead of having to manually enter into a cell phone. Other than these concerns I would still use the company for my cleaning services and I would also recommend them to family and friends. The carpet turned out great even to the parts that where seriously worn down. I really pleased with the job done on my carpet... Thank you!

Report a concern   May 11, 2020 — Rated 6 out of 10 by A.S. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Every bedroom involved at most 2 feet on each side. The downstairs and stairs were great but the 2 bedrooms up stairs were barely touched.

Report a concern   May 11, 2020 — Rated 10 out of 10 by B.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Professionalism of technician. Quality of work.

Report a concern   May 11, 2020 — Rated 10 out of 10 by C.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The gentleman you sent was professional and was careful and conscientious about cleaning the carpets. He did an excellent job and I appreciated his work.

Report a concern   May 11, 2020 — Rated 10 out of 10 by L.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great Great Great!!!


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