Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83494 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   May 22, 2020 — Rated 10 out of 10 by Ganesh Dahagam Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The work was executed to my expectations. The carpet is restored to a very good condition. Like Zerorez services.

Report a concern   May 22, 2020 — Rated 10 out of 10 by T.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No harsh chemicals

Report a concern   May 22, 2020 — Rated 10 out of 10 by Van Nguyen Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The tech was on time, friendly, and know what he is doing. The carpet clean pretty well.

Report a concern   May 22, 2020 — Rated 10 out of 10 by Tony Colbert Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Zerorez has always been very responsive to our needs. They go above and beyond and do a fantastic job every time.

Report a concern   May 21, 2020 — Rated 10 out of 10 by S.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Love the service and professionalism ; and he was very prompt and on time.
My carpet looks wonderful , even my friend commented how clean my front room looked. I am a repeat customer and will always call on you for service. Thank you.

Report a concern   May 21, 2020 — Rated 9 out of 10 by R.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Service rep was punctual and friendly. Tasks were completed timely. Very satisfied with their offering.

Report a concern   May 21, 2020 — Rated 10 out of 10 by T.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very courteous and hard-working

Report a concern   May 21, 2020 — Rated 2 out of 10 by C.D. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Technician wore no mask, only gloves and foot coverings. None of my furniture legs were protected from the moisture as has been done in the past. Several areas of carpet did not come clean and one looks like it is actually worse than it was before cleaning with what appears to be water circles.
From your advertising emails:

Please note: We are taking extra precautions to ensure your safety during this time. This includes:

We will wear clean gloves, shoe covers and a mask at every appointment.

We will follow CDC recommendations for social distancing and use new practices for no-contact payment processing. (Technician actually asked to use my pen!)

We will clean and disinfect contacted hard surfaces, such as door knobs, with an EPA registered disinfectant, free of charge. (Didn't happen.)

Very disappointed as we have used Zerorez exclusively in the past. Based upon this service I believe I will be looking elsewhere in the future.

Report a concern   May 21, 2020 — Rated 10 out of 10 by J.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your tech was fantastic. Good guy who did a great job.

As to the question, would I recommend you? Already have... To my realtor. Hopefully she can get some traffic on your direction.

Report a concern   May 21, 2020 — Rated 9 out of 10 by C.E. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The techni.cians are punctual and polite. They are respectful of the contents of the home

Report a concern   May 21, 2020 — Rated 10 out of 10 by A.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Did a very good job. Technician was great.

Report a concern   May 21, 2020 — Rated 10 out of 10 by Elgin Barnett Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The service provider was thorough and professional

Report a concern   May 21, 2020 — Rated 6 out of 10 by S.J. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I paid extra for the pet treatment and not only did it stay wet for almost 24 hours and they had to bring a fan out next day to dry. It left a film that feels awful. I am concerned that by keeping my carpet and pad wet that long that it may mildew. Also you may want to tell your tech to perhaps keep a few change of shirts in the truck. He showed up at the door with sweat all over including a large sweat ring on his shirt and dripping sweat on his face. I know it’s hard work but just wipe down before the next customer. I am a realtor and y’all are the one I recommend to my clients but I can’t continue if this is what will happen to them.

Report a concern   May 21, 2020 — Rated 10 out of 10 by Mark Edwards Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Good results

Report a concern   May 21, 2020 — Rated 10 out of 10 by Christie Rose Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your technicians were very respectful and did an excellent job on our house. The carpet looked like new once they had completed the job.
Outstanding service. You were there when you said you would be. I will and have recommend you since you did our house.

Thank you

Report a concern   May 21, 2020 — Rated 4 out of 10 by K.Z. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

First person to clean carpet was not helpful, dismissive to tenant and left. Tenant did not know he had to vacuum first. Cleaning was rescheduled

Report a concern   May 20, 2020 — Rated 10 out of 10 by Zane Butler Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great job!

Report a concern   May 20, 2020 — Rated 10 out of 10 by Ramona Burnett Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I had very excellent and professional service from Ceaser. He was very knowlegeable and helpful for my situation due to pet accidents and stains in a particular room. He was very courteous and polite. I would definitely recommend Zerorez and will use them again!

Report a concern   May 20, 2020 — Rated 10 out of 10 by Martin Cooley Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Service was very good! Carpet looked great! Very thorough and safe with all the issues about covid-19. The zerorez Technician did a great job and I will definately request him again in the future!

Report a concern   May 20, 2020 — Rated 10 out of 10 by C.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No residue!

Report a concern   May 20, 2020 — Rated 10 out of 10 by V.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I have used Zerorez for years. This last visit this week was great. Robert was one of the best technicians, if not the best, that I have had since starting with Zerorez.

Report a concern   May 20, 2020 — Rated 10 out of 10 by I.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Efficient cleaners. No odor. Got the stains out. On time.

Report a concern   May 20, 2020 — Rated 4 out of 10 by P.C. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The floor looked good but Some places on the grout were missed on the kitchen tile. Hall bathroom cabinet was scratched up on bottom. Thought the price was too high.

Report a concern   May 20, 2020 — Rated 10 out of 10 by P.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My technician was great!!! Carpets look great!

Report a concern   May 20, 2020 — Rated 10 out of 10 by V.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Everything thus far!

Report a concern   May 20, 2020 — Rated 10 out of 10 by K.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Friendly service.

Report a concern   May 20, 2020 — Rated 10 out of 10 by E.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your employees are very good. The young man that cleaned our carpet did an excellent job.

Report a concern   May 20, 2020 — Rated 10 out of 10 by V.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I loved the service and on time arrival and my carpet looks great. My carpet tech was fast and curtious.

Report a concern   May 20, 2020 — Rated 9 out of 10 by P.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No soap

Report a concern   May 20, 2020 — Rated 10 out of 10 by P.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

System cleaned red wine instantly. Diligent work by Dalton. Responsive to request for 2nd visit for stains and was thrilled with the additioial results. Dries quickly. Trying protective spray for first time.
Referred several friends, for marble/grout and area rugs, too!
Thanks, First name removed


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