Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83966 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 28, 2020 — Rated 10 out of 10 by Wynn Calland Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No chemical residue and gets a ton of dirt out of the carpets.

Report a concern   June 28, 2020 — Rated 10 out of 10 by Susan Johnson Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The tech was friendly & did an excellent job. Our carpets looked great and we really liked that there wants a chemically smell after the carpets were cleaned.

Report a concern   June 28, 2020 — Rated 10 out of 10 by Angela Sanders Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Everything professionalism, promptness, basic clean got rid of stains, other services were offered pet urine removal, deep cleaning, and rust removal. The young man CC was great

Report a concern   June 28, 2020 — Rated 10 out of 10 by R.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very knowledgeable, kind & professional and yes floors look great

Report a concern   June 28, 2020 — Rated 10 out of 10 by Erika Gebhardt Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Communicated inspection time well. Friendly and professional staff who did a great job.

Report a concern   June 28, 2020 — Rated 10 out of 10 by Cathy Palmer Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician was so polite and kind and did an amazing job on the carpet. He got out stains that I didn't think were possible to get out. The carpet looked great, like new

Report a concern   June 28, 2020 — Rated 10 out of 10 by LaShawn Carter Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Zerorez is prompt, courteous, thorough, and professional. I received a text and a phone call in advance of arrival. Robert was very personable. We are in the midst of the COVID pandemic and he wore a mask, gloves, and shoe covers. He also allowed me to take his temperature before entering our home. I alerted Zerorez in advance that I had some tough stains and odors and that I was willing to pay an additional fee. Robert did a test clean area on the carpet about three feet square and asked me to inspect it. I was shocked at how clean he was able to get it! The price Zerorez quoted was the price I paid. There weren't any surprise upcharges for spot cleaning and odors because they were able to remove the carpet stains and odors without using any extra special cleaning products. Robert was very forthcoming and advised me that although he was able to remove the stains from the sofa, he was unable to remove the odor because it had seeped into the cushion. He advised that the cushions themselves needed to be cleaned or replaced. I very much appreciated his honesty and recommendations. I am more than pleased with the result and will continue to use them. I highly recommend Zerorez for carpet and upholstery cleaning. They are the best!

Report a concern   June 28, 2020 — Rated 10 out of 10 by J.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Helps our old awful carpet to look better

Report a concern   June 28, 2020 — Rated 0 out of 10 by C.T. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

After the treatment my carpet smelled worse then before. Called the office and they only wanted to charge more money to come out and add more chemical that is totally worthless.

Your hold process is worthless and the company will not stand behind their work.

Report a concern   June 28, 2020 — Rated 10 out of 10 by Maria Valdez Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician was extremely courteous, professional and personable. He explained the process and options thoroughly, gave his professional opinion, and allowed me to make my own decision based on my budget. The quality of work was incomparable to other services I have used before. The heavily soiled carpets were left clean, fluffy, and smelling fresh.

Report a concern   June 28, 2020 — Rated 10 out of 10 by Daniel Rios Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very professional people, excellent service and the Techs are very friendly they walk you through the process of cleaning day and even recommended options on cleaning to make it simpler for me!

Report a concern   June 28, 2020 — Rated 10 out of 10 by Dan Ewing Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Product worked. Service was good. Scheduling was quick. Tech (CJ) wore a mask & foot protection & used corner guards to protect my walls from the hoses.

Report a concern   June 28, 2020 — Rated 10 out of 10 by L.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Prompt service

Report a concern   June 27, 2020 — Rated 10 out of 10 by T.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Recently posted my review.

Report a concern   June 27, 2020 — Rated 10 out of 10 by T.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician did a complete job and was very courteous. He made sure we were satisfied with the work. We were able to walk on the carpet right away and it was completely dry in a few hours.

Report a concern   June 27, 2020 — Rated 10 out of 10 by G.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpet looks and feels better

Report a concern   June 27, 2020 — Rated 10 out of 10 by L.E. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great service and they did fabulous job cleaning my carpet

Report a concern   June 27, 2020 — Rated 10 out of 10 by J.A.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Arrived within specified window and did a beautiful job!

Report a concern   June 27, 2020 — Rated 10 out of 10 by Sheila Rose Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Thank you. Darwin was quite the professional and super friendly and courteous. All CDC guidelines followed. My “pet spot” might be a thing of the past. Carpet and rug have never looked so good.

Report a concern   June 27, 2020 — Rated 10 out of 10 by Betsy Lara Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I loved the communication.
He explained how it was going to work and asked if I had any questions.
He moved a dresser that I couldn't move. He was a thorough professional.

Report a concern   June 27, 2020 — Rated 10 out of 10 by Toni & Dennis Underwood Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Water is used instead of chemicals. The carpet is always so clean no matter who comes out from Zerorez. I’m a repeat customer.

Report a concern   June 27, 2020 — Rated 10 out of 10 by Aubrey Denobrega Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Professional, courteous & honest.

Report a concern   June 27, 2020 — Rated 10 out of 10 by James Walkup Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The carpet looks better than it has for a long time . The tech was very professional and prompt

Report a concern   June 27, 2020 — Rated 10 out of 10 by Tanya Morrow Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I appreciated the notification via text and call prior to arrival. Charles arrived and checked out my home before starting the job. He was extremely professional. The job was completed in an efficient manner. The carpet is very clean and the house smells much better. Charles also provided information on how to clean tar from patio recent shingles in order to stop the ongoing stains. Thank you for your services!

Report a concern   June 27, 2020 — Rated 9 out of 10 by Charley Morey Zerorez Dallas/Ft. Worth
What do you like about our products and services?

You guys do a good job.

Report a concern   June 27, 2020 — Rated 10 out of 10 by P.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

CJ was awesome to work with.

Report a concern   June 27, 2020 — Rated 10 out of 10 by R.S.R.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very efficient. Courteous, friendly, well trained. Came and went with minimal disruption.

Report a concern   June 26, 2020 — Rated 10 out of 10 by Elizabeth Noonen Zerorez Dallas/Ft. Worth
What do you like about our products and services?

We had a wonderful experience with Zerorez! I called to make an appointment and the receptionist was knowledgeable and she was able get someone out within the week. Chavis was the technician who came out to clean the carpets. He was very informative, prepared, and friendly. We have already recommended this company to friends and look forward to using them in the future.

Report a concern   June 26, 2020 — Rated 9 out of 10 by D.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Quick, professional service and my carpet is just like new!

Report a concern   June 26, 2020 — Rated 10 out of 10 by W.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The only company I use for my home needs is Zerorez.


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