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based on 83966 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Loved how are carpets looked like new, even though they’re 6 years old.
Awesome experience. These guys are the best at what they do.
Professional
Booked appointment to have air ducts cleaned. Technician arrived and said they cannot clean fiberglass air ducts. Was never informed ZeroRez cannot clean these types of ducts nor is this information on their website. I was never asked what kind of air ducts I had when booking appointment. I was STILL CHARGED $118 for them coming out. I never would have booked the appointment had it been brought to my attention they cannot perform the task then having to pay for it makes it even worse.
Fast and good quality. No strong chemical smell with product the service was excellent!!! Highly recommended
The floors look great and the service was excellent! Super nice and helpful!
Technician was friendly and knowledgeable. He took the time to explain what he was doing and the recommendations for the frequency of carpet cleaning. He also talked to me about the other services you offer and we will definitely be taking advantage of them. Professional, punctual and great service.
The technician, Jay, was very professional and informative about everything he was using and doing in my home. I am very pleased with the soft and fluffy outcome of my carpet.
Arrived on time,and did a good job.
They gave me a reasonable estimate and did not try to double the price with upsales. I appreciated that. The service was fast and the tech did a great quality job pulling out pet stains and making the carpet fresh again. Great service.
My carpet is renewed. The service was quick and thorough.
I honestly thought I would have to replace some of my carpet but the very professional tech cleaned it like it was new!!! Incredible job and I highly recommend Zerorez!!!!
Stephan Taylor
Zerorez came to my home and performed a service called germ mapping. Before they cleaned they showed me the amount of germs that were on the surfaces in my home using a measuring device. Then they cleaned and disinfected and re-measured. It was amazing the germs were gone. After that they put down a protective coating that continuEd to kill any contaminants from reoccurring. What a great service! We feel safe.
Several spots reappeared the next day. The 30 day guarantee policy is only if you spend another $100 for extra deep cleaning. I expected the carpet would be cleaned the best the first time around without a up charge !
No more crunchy carpets! CJ did a great job.
More attention to detail, I should not need to wait on mgr. to approve for you to come out and fix the errors that you made.
The technician was very courteous and treated our home with respect. Zerorez called because they had to reschedule our appointment, but they got us rescheduled right away and they were on time to that appointment. Carpets look great and stain free.
My carpet looks wonderful. The person that did the work was very good and professional. The professional that did the work was a 10++++. Thank you.
Great product. Free of chemicals that are harmful to the carpets while being able to get out the toughest stains in carpets. We love it.
They did a great job, I am happy with results...wish pricing had been more clear but other than that I was very happy with technician
The carpet and tile are cleaner than they have been in a while. The carpet smells awesome.
Easy to schedule, friendly & fast technician did a great job, even paying was easy!
Well you need to stick by your appointments. That"s the first step,When you promise a client something DELIVER...on time. We've been clients for approximately ten years
The service was excellent and the product was the BOMB!!! Whatever they used it cleaned my carpet very well! I am so pleased with my service!! Thank you....
Our service person came on time and did an amazing job cleaning our carpets. Will definitely use them again in the future. Very happy with their service.
Provide your technicians with mask during COVID19
Very good job , the best , enough said
Everything went well. It looks great and smells fresh and clean. Sarah
The carpet looked much worse after the cleaning. I notified you and was impressed with the option to have the carpet cleaned again. The same technician was sent out with the same results. There were spots in places I didn’t have them before. The technician was on his cell most of the time he was there both times even plugging in the phone to charge in several different rooms. While the carpet look ok when freshly done it was terrible when it dried. I had to get more help on the carpet from someone else.
The gentleman was very professional his attitude was great. Everything was great looking forward to having Tule done next