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based on 83966 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I have an oil stain in my driveway and in the street from your van. It’s pretty disappointing. I have tried to clean it and I cannot get it up.
Great service, very good cleaning.
Service and results
It was just an overall excellent job done on the carpet which was heavily soiled and on the hardwood floors and tile.
Technician was on time and wore a mask during the appointment. Zerorez is always the best cleaning option.
The Tech was on time most importantly. Also he was efficient and professional.
This company always goes beyond to make sure that the customer is satisfied. The work is first class and hte people they hire are always friendly and knowlegable. Great company and i recommend often.
Good services
Michael Ramírez is a great representative for you. He was very professional & did a fabulous job yet was very personable & friendly. We will definitely call you in the future & ask for Michael.
The guy that cleaned my carpet was so polite and professional. He made sure I was completely satisfied with his service before leaving. I will use this company for all my future carpet cleaning needs. Thanks!
Quick, knowledgeable, affordable
Technician was friendly and went above and beyond. Floors look great!
Courteous technicians. On time for appointment. Excellent result - carpets look like new.
I will definitely recommend Zerorez to others & utilize in the future. Thank you
Technician did not wipe down the surfaces he had touched. He put a container filled with a solution on the seat of one of our dining room chairs and it left stains on the chair, thus ruining an expensive chair. I pointed it out to him and he says oh it will dry. He went several times to his truck to get his equipment and left the front door open and never closed it when he went to the truck and even he returned. I am 74 and had to repeatedly get up to close the door . Meanwhile bugs flew in the house. This is unexceptionable Service. What do you plan to do about the chair that was damaged. I am very upset. Name removed
Ricardo, the service technician, was polite, professional and eager to explain what he was doing to do, then again afterwards, what he did. He was thorough and seemed to care that I received the best outcome possible. While I find your fees expensive, I do feel good about having my airducts cleaned.
I chose Zerorez because of your advertising support of WRR 101 radio, indicating your appreciation of the arts and culture of North Texas.
Didn’t work hard on stains
Didn’t originally move furniture and had to go back
Didn’t bring enough foam to use under furniture so things were put back in wet carpet
Seemed like he wanted to finish the day quickly.
Was very professional! Appreciate the time spent and looking forward to referring and sharing my experience with family and other friends!
The technician was very professional and courteous but the carpets did not "clean up" as well as we anticipated-also, there was no "fresh" or sanitized smell afterwards.
Prompt efficient
no harsh chemicals were used
Our technician Robert listened to our concerns about our carpet and took great care to address those issues. Our carpets look better than when we first purchased our home two years ago. We seriously could not believe the difference! He did an excellent job and made our home a cleaner and fresher place to live. Thank you, Robert & ZeroRez!
Satisfied with the entire process from the appointment booking through the actual cleaning. The technician was extremely professional and efficient.
Awesome!!!!!
The technician was so nice, respectful, and friendly.
The cleaning that was done on my duct work and my dryer vent was wonderful. The technician took pictures with his camera so I could see how dirty they were. He was efficient and was able to answer all my question during the cleaning process. I felt he explained everything very clearly. When the time comes to do this again I would ask for Jeremy!
I wrote in my second review that I'd like to speak to a supervisor and that still hold true. My experiences on the phone were alarming.
I like the fact that you don't use chemicals just water.
I would prefer to speak with a supervisor. This rating has nothing to do with the people who did the work on my carpet. He was very good and I would give him a 9, it was all the other dealings I had with the phone and the postponements, that prompted me to give you such a low number. I hope I hear from someone soon.
The carpet doesn’t look quite as clean as I’d hoped. The high traffic areas are still darker than the rest. And we had a couple of stubborn stains and now the carpet surrounding the stain is much lighter. So the stains are kind of spotlighted.
However, I will say the tech was fantastic! He was prompt, efficient, friendly, and very professional. He explained how everything worked and I really appreciated his hard work.
Very professional and a excellent job . Look awesome. In and out fast . I will definitely recommend ur company to other people . Thanks Ted
Tell your customers what the real pricing is when the call to set up an appointment is made.The tech should not have to tell customers that the quote only covers half of what was quoted on the phone . For example I was told 75.00 for pet stains in the two rooms ant the tech said per stain and I was told 120.00 to clean the sofa and the tech said 250.00. I don't mind upsetting but not at the prices that I wS told when the tec arrived .The tec was professional and did a good job but as I said The prices should have been what I quoted on the phone.