Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83965 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 11, 2020 — Rated 10 out of 10 by M.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Our carpets look like new! Our technician was thorough and explained exactly what to expect. He was very polite. Thanks!

Report a concern   July 11, 2020 — Rated 10 out of 10 by D.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Prompt, professional, did a great job with a really dirty carpet

Report a concern   July 11, 2020 — Rated 10 out of 10 by Zearlene Reeves Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpet looks amazing and Raymond was so great about explaining products and options! Very happy with the results.

Report a concern   July 11, 2020 — Rated 10 out of 10 by Kami Ingram Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Excellent, prompt, and high quality service!

Report a concern   July 11, 2020 — Rated 10 out of 10 by H.N. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great techs

Report a concern   July 11, 2020 — Rated 9 out of 10 by S.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

It cleans in one go and is environmentally, animal and people friendly.

Report a concern   July 11, 2020 — Rated 10 out of 10 by M.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Fast, easy and friendly service. The work was completed quickly with no chemicals and the carpets look and feel clean.

Report a concern   July 11, 2020 — Rated 10 out of 10 by B.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My technician was prompt, courteous, and professional. He was very thorough and did not make a mess. He also gets a 10 rating.

Report a concern   July 10, 2020 — Rated 10 out of 10 by A.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

quick service with no muss / fuss, awesome attitude of the team that came to the home.

Report a concern   July 10, 2020 — Rated 7 out of 10 by K.B. Zerorez Dallas/Ft. Worth
What could we do to improve?

The cleaning was done very quickly. I’m not sure how much time was spent on certain spots. I was told by the technician that 2 spots came out, but they didn’t. That’s my bad for not checking before he left like he asked.

Report a concern   July 10, 2020 — Rated 7 out of 10 by T.S. Zerorez Dallas/Ft. Worth
What could we do to improve?

Better spot treatments

Report a concern   July 10, 2020 — Rated 10 out of 10 by Natalie Hughes Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I am consistently pleased and impressed with my Zerorez services. I have been using your company for many years and will continue to do so. Services are easy to schedule, and the pricing can't be beat. The technicians are prompt, courteous, and do a very thorough job

Report a concern   July 10, 2020 — Rated 8 out of 10 by T.P. Zerorez Dallas/Ft. Worth
What could we do to improve?

The tech was super friendly!! You just couldn't get out the heavy traffic darkness....

Report a concern   July 10, 2020 — Rated 10 out of 10 by Jann Parker Zerorez Dallas/Ft. Worth
What do you like about our products and services?

It works. Nothing comes close to Zero Rez. Service people are great. Polite, helpful, tells you what is going to happen. Like it use to be when the world had manners.

Report a concern   July 10, 2020 — Rated 8 out of 10 by S.W. Zerorez Dallas/Ft. Worth
What could we do to improve?

There are still a few stains....probably impossible to get out. My technician was fabulous!

Report a concern   July 10, 2020 — Rated 10 out of 10 by Shirley Cohn Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Y’all were on time and did a great job! Thank you!

Report a concern   July 10, 2020 — Rated 10 out of 10 by Jacqueline Brown Zerorez Dallas/Ft. Worth
What do you like about our products and services?

This company is the tops. They went above and beyond. I will never call anyone else but them.

Report a concern   July 10, 2020 — Rated 10 out of 10 by L.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The rooms are clean and look great!

Report a concern   July 10, 2020 — Rated 10 out of 10 by Stephanie Grier Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Tech was great. Very professional.

Report a concern   July 10, 2020 — Rated 10 out of 10 by Darrius Lundberg Zerorez Dallas/Ft. Worth
What do you like about our products and services?

EXCELLENT WORK. THE MAN WAS POLITE, HARD-WORKING, QUICK, AND CHEERFUL.

Report a concern   July 10, 2020 — Rated 10 out of 10 by S.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician was very thorough and communicated concerns with the carpet and cost of the services. He was very professional and knowledgeable.

Report a concern   July 10, 2020 — Rated 10 out of 10 by Pamela Osby Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpet dries faster and the carpet is clean!

Report a concern   July 10, 2020 — Rated 10 out of 10 by J.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Technicians are really courteous and outgoing.

Report a concern   July 10, 2020 — Rated 1 out of 10 by J.C. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

My home was damaged during the cleaning, a hole was made in the wall by one of the technicians. I thought the company should have been more prompt in having it repaired. It took me calling three times and over a week to have it fixed.

Also on the carpet the initial technicians missed several spots that required a second crew being called out to spot treat. They were successful, but again it took several days and my house has out of place.

I have used Dalworth in the past, they cleaned everything right the first time and never damaged my property. They may use chemicals but they did it right the first time. I expect they are who I will call next time.

Zerorez was very good at initially scheduling the project and accepting my payment, but very poor in follow up for damage correcting the initial cleaning.

Report a concern   July 9, 2020 — Rated 5 out of 10 by M.B. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The cleaning system did not work well on the hard floors. I have started to clean them manually.

Report a concern   July 9, 2020 — Rated 3 out of 10 by A.H. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I called to set it up. I wanted to pay at that time but the person said no need as you would send me a bill after the cleaning. Then the guy cleaning said it had to be paid to him. I called the office, waited on hold forever then dropped. Called back and was told that you do not send bills. Nightmare. Will never again use your company due to your employees all telling me different stories. Your people need training and communication skills.

Report a concern   July 9, 2020 — Rated 10 out of 10 by Robert Baker Zerorez Dallas/Ft. Worth
What do you like about our products and services?

On time.
On budget.
As specified for all work.
It doesn't get any better than that.

Report a concern   July 9, 2020 — Rated 10 out of 10 by M.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The service man knew what needed to be done and was very well informed. He was competent and did a great job.

Report a concern   July 9, 2020 — Rated 10 out of 10 by Patricia Caudle Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your products did the job and it's odorless I love it. Colin is the best of the best. He takes pride in his work. And I would recommend him to friends and family. I love my carpet it's like brand new thank you Colin

Report a concern   July 9, 2020 — Rated 10 out of 10 by Mandie Rock Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Cj did great! He was not only on time, but early! Very friendly and fast as well. We'll use zerorez again


Privacy Policy