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based on 83963 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Best service as ever. Very polite and respectful.
The gentlemen that cleaned our carpets were extremely kind and professional. They showed me the process and pointed out unseen trouble areas. They followed safety guidelines while in our home and were finished in a very timely manner. Very friendly guys and the carpets looks brand new!
You were easy to work with, very prompt, professional and did a great job at a fair price! Thank you for making our carpets look like new!
We have used ZeroRez several times, but last Saturday we used you to clean 5 rooms carpet and your tech was very disappointing, this young man didn't do a good job like all the other times, My rooms are average size and he didn't spend over 2 minutes in any room.
didn't get within 3 inches of our tile and it shows, not sure why he was so different than past cleanings but not sure we'll be using zerorez in the future.
We were NOT told there would be a $15 extra charge for a “oversized room” and we were NOT told there would be a $25 extra fee for cleaning master bedroom closet and I had asked when I booked this apptmt and was to told that there would not be any extra charges!!!! I complained to Tae your rug cleaner person and he called the office. Woman at office said I HAD to pay the full bill at time of service but that she would have a Manager call me as he probably could credit my charge card the $40 plus tax that I was not told about. That has never happened.
Your company had been to our home at least two previous times and there was never those extra charges. We should have been told!!
Also unlike past times when I used your company, the service was very hurried, pressure to sell us additional cleaning, and a very poor job was done cleaning the carpets. We waited 6 hours and then vacuumed and I filled the vacuum with DIRT two times!!!!!
We were extremely disappointed and request a $40 credit be applied to our charge card and that we be notified when this has happened.
I had always posted my personal recommendation about Zerorez on Nextdoor as well as to my neighborhood, but I will be posting something different if I am not paid back monies I should not have been charged .
Professional
You only cleaned 2 rooms and you quoted me 3 rooms for $99 but it was $109. Now I know I have large room spaces so I didn’t make a fuss about it. However, I will seek the previous company I used before because they did $99 for exactly 3 rooms. I tried you all because I’ve been seeing on GMT.
Professional, great results, on time and personable! Highly recommend this company!
I would like to speak to a manager 1st thing Monday morning 7/20 about the end results of our cleaning on 7/18. The person you sent out was very nice and communicated professionally. I realize he also had to deal with the seller not being completely moved out. However, the sellers had 2 medium sized dogs and they claimed to have vacuumed within the past 72 hours. We were extremely angry to find LOADS of pet hair everywhere in the carpet after Zerorez left. Unfortunately, I was bouncing between houses and did not have enough time to properly look at the end results. I can provide a nice photo of a big clear garbage sack of pet hair and dirt that I vacuumed up AFTER the Zerorez appointment. My wife is still fuming because we paid $862 for this service appointment. Also, the tile was supposedly cleaned but we found pet hair and even leaves from outside inside the dining room (these did not blow in). We believe the person may have not cleaned well or the truck had faulty equipment. I've used Zerorez in the past and have never had this happen. We will be calling in Monday morning to discuss this.
Quality work, every time
Ricardo a good man
Very friendly and personable. Finished in a timely manner.
Last time just took 25 minutes to clean 6 rooms it was not clean as I expected but the guy told me it was fast because my carpet looks clean but after the carpet dries you can see the stains again. I do not want to the service takes hours but at least better job.
I was very clear with the technician regarding needing pictures of the areas he thought we needed special treatment and thus an upcharge. He stated he would but to this day I have not received them
Don't have extra charges to the 99.00 original charge.
Friendly, professional staff. Outstanding results.
Great customer service
Torrence was professional and helpful! We love Zerorez.
My 20 year old carpet looks good again.
Fast, thorough work.
Professional technicians
Fresh, clean carpets
Quality job, quick and clean service. Rep was respectful and polite.
Consistently clean
Very happy with the service! our Technician was Awesome! Thank you
The technician was wonderful but the floors didn’t come as clean as I had hoped for the price that I paid.
Great job! Very professional.
It doesn’t even look like the carpet has been cleaned in some areas
Robert is very honest and hard working. I appreciated his patience and education - and his work was amazing.
Thank you,
First name removed
Did excellent job.
... On time, quick. process explained at each step. no problems at all.
Raymond did a fantastic job! Carpet’s looked beautiful! I would definitely recommend Raymond and this company