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based on 83963 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The technician was respectful, polite and very professional. Love the work.
Cleaning process too quick in each room, and only went over parts of carpet in one stroke. Carpets didn’t have fresh fragrance. After 10 years of unprofessional cleaning, expected more dirt to come thru clear filter and look better.
Great work! Prompt and courteous service.
They worked very hard to satisfy me. Very patient and professional.
Technician was professional and thoroughly explained the process and how Zerorez product is different from any other on the market. Will certainly be using Zerorez in the future!!
Several spots reappeared immediately once the carpet was dry. It did not seem completely clean.
Really great people and thorough work.
Rep was efficient and did a nice job.
Love this company. We have been clients since 2009. The technician are always friendly, and knowledgeable about all the services Zerorez offers. We had our whole house done. Carpet looks great, and smells great too! We will be using Zerorez again!
Technician neglected to tell me that grout sealant was toxic and would smell bad. I called customer service on Thursday, July 16 and was advised that someone would contact me to let me know what was in the sealant. No one returned my call so I called again. I was told by another customer service agent that management would call me back today Friday, July 17 but no one has called me to read the label to me.
Quality of work and professionalism
Very good service and products
Beautiful job done
The staff was friendly and professional
We had a great experience. Did a great job on carpets
Polite curteous and on time
Always do a great job and this time, the technician got some stains out that I thought would never come out.
We like that it's chemical free.
The results were good.
Reliable .
They cleaned the floor with water. I heard them say they were going to clean it with water. Then I asked them what product they were using and they said a wood floor cleaner, but they did not know the brand. I am very disappointed in Zerorez. What a shame that a good company goes bad. I would like a refund. There are light streaks on the floor. It has been error after error after error.
Try a little harder to get stains out. Our technician did an ok job on the stains but didn't give it a lot of effort or elbow grease.
I thought my carpet was ruined. I was AMAZED that Zerorez was able to restore my carpet. It looks like it did when i moved in.
I couldn't be happier with Zerorez
The cleaner was never run under the bed. If it had been, it would have taken care of the spots next to the bed, beside the nightstands. The nightstands were not moved for cleaning.
Poor job.
I like there is no smell and all are very professional !
Technician was awesome and my carpet looks fantastic.
Everything great. Torrance was a very nice young man. He was very cautious and did an awesome job.
Friendly and on time
Great service, friendly and professional technicians, excellent results!
The young guy that did our carpet was so professional, nice, respectful, and well-mannered.
Experience was good. Ken was very polite and very professional.
Very neat, quick process, pleasant employee