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based on 83963 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The carpets and sofa look great!
The entire process was so quick and easy. Collin the tech was fantastic. He was professional, personable, knowledgeable, and efficient. I couldn't say enough nice things about him. My carpets look fantastic!
What I liked about the company was I had some concerns and immediately I was contacted and the issue was resolved. The technician that came was excellently in resolving my issue! I would definitely recommend this company to my friends. Thank you so much for quickly resolving my issue.
We really enjoyed the professionalism of your technician Buddy.
Lower price for tile floors
On time, knowledgeable, did a very thorough cleaning, our carpets look great!
Our technician was extremely professional, thorough yet efficient. Super satisfied with our results!
The technician which serviced our home was fantastic. That is the reason I’d use zero Rez again!
Quality cleaning, fast and thorough, friendly, knowledgeable technician, carpets dry really fast!
On time
I like that the job was done in timely matter. The job was done very well and the young man that did the job was very polite and courteous. He explained what he was doing and explained the invoice and charges at the end.
Tech was courteous, effieient and did not upsell me. Did a good job!
I have used Zerorez twice now and have had excellent service. I already recommended you and they also were happy with service
Good service for a good price.
Simply the best!!
Our technician, Torrance, came early! He was very polite, very knowledgeable and worked hard. Our grout on our kitchen floor was quite dirty, but Torrance got it all cleaned up and sealed. We are very happy with the results.
The technician did an amazing job. He was precise in pricing and then finished in a timely manner. He was very pleasant....the kind of employee you should never mind sending to anyone's home to complete a job. He made the ZEROREZ name outstanding!
Carpet cleaning
The employee, I forgot his name was very professional, answered all my questions. He did a fantastic Job . Showed up on time.
best cleaning service around. very happy with them ans their service
The guy wore shoe covers but then never took them off when he walked outside. He knew that we just had the entire house cleaned. Then tracked grass and dirt all over the hardwood floor.
Very professional and services were completed to my satisfaction.
Randy very professional. My carpets were badly stained. So much so that stain treatment made light circles. All in all I am pleased
Fantastic experience, they were polite professional and finish the job quickly. No complaints, all compliments for them. I would highly recommend them and will use them again for our next cleaning.
Dries fast
Tech worked very hard to remove stains. He obviously wanted to please - love that! Like that carpet feels like a fresh towel afterwards and not slick with chemical residue.
There were several things that went wrong from the very beginning:
1) After the floor was cleaned and Collin put on the sealer the tile and grout looked worse than before the cleaning started. The tile had gray spots all over it and the grout was dark. Collin admitted the floor looked worse and after several phone calls and pictures sent from Collin to his supervisors they finally figured out he had mixed the solution wrong which caused the dirt to not come up and it just spread over the floor ( he can explain much better)!
2)The whole floor had to be totally redone and some areas had to be gone over more than once to get the gray off the tile. Collin only had one more can of sealer but when he tried to seal the grout the can wouldn’t work. He called the office again and waited over an hour for someone to bring more sealant.
3) We found several places on our walls that paint was chipped and marks from the equipment that we had to paint and today found many areas on the floor that had a white film on it. The whole floor needed to be wet mopped.
We keep our home pretty much spotless and the only reason I wanted the floor done was to make the grout look better. This whole process was very frustrating!
Unable to comment and give specifc feedback, rug was just picked up yesterday but so far service has been good
Parts of my living room floor were streaked after Zeroez cleaned my floors in June. They came back yesterday and made it right! My floor is perfect. These guys do a great job and I'd recommend them to family and friends
Jeremy did a great job. he was polite, considerate, knowledgeable, and very thorough.
We were very pleased with all his work.