Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83961 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   August 4, 2020 — Rated 10 out of 10 by A.O.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Easy to work with and reliable.

Report a concern   August 4, 2020 — Rated 10 out of 10 by M.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Clean carpet with no harsh detergents or chemicals! Very friendly service man too, he did a fantastic job.

Report a concern   August 4, 2020 — Rated 0 out of 10 by P.W. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Well ar first I thought things were ok until it really dried and now you can see what a poor job he did it seems like the spots are coming back through. I am not happy plus we paid extra for some kind of protection which I bet wont work either. I am so sure we will not use your company and will not recommend them to friends or family. You have decent prices, now I see why you get what you pay for your advertising is a hoax. It's sad I work hard for my money and like to be satisfied when I pay for a service and get a shabby job so disappointed I was so excited to get our carpet cleaned, now I just feel like be been had.

Report a concern   August 4, 2020 — Rated 10 out of 10 by D.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Our carpets are 15 years old and always look great after a Zerorez cleaning!!! The service techs always do a great job. I highly recommend them.

Report a concern   August 4, 2020 — Rated 10 out of 10 by R.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Thought you all did a great job, were here on time and did work very quickly! Thanks!

Report a concern   August 4, 2020 — Rated 10 out of 10 by M.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Employee is on time, professional, and kind. That April shower clean smell after the carpets are cleaned is so very pleasing. Oh my! Seeing the before and after was also very pleasing even though my carpet wasn’t that dirty, the employe said. It was a rewarding experience.

Report a concern   August 4, 2020 — Rated 10 out of 10 by P.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Service is efficient. Technician polite and professional

Report a concern   August 4, 2020 — Rated 10 out of 10 by M.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Professional, quick and efficient. Careful with my treasures

Report a concern   August 4, 2020 — Rated 9 out of 10 by C.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

C. J. with Zerorez was professional, courteous, informative concerning the Zerorez cleaning process. He did a great job, the carpets look wonderful.

Report a concern   August 4, 2020 — Rated 10 out of 10 by A.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

It gets very clean without using a lot of chemicals

Report a concern   August 3, 2020 — Rated 8 out of 10 by R.R. Zerorez Dallas/Ft. Worth
What could we do to improve?

improved communication between techs and office mgr. scheduling was a mess, 3 times before work was actually done. needed hardwoods cleaned, sent out carpet cleaners first two appointments

Report a concern   August 3, 2020 — Rated 10 out of 10 by D.E. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Cleaner carpet in relatively quick time.

Report a concern   August 3, 2020 — Rated 9 out of 10 by R.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Good Service

Report a concern   August 3, 2020 — Rated 9 out of 10 by M.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Cleaning is done without chemicals and dry time is fairly short.
WIth COVID, communication with office is harder and a bit frustrating at times. At first email response was only way but was decently responsive. Then that did not work and phone call was only way.

Report a concern   August 3, 2020 — Rated 10 out of 10 by S.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Tae was attentive and did his job well.

Report a concern   August 3, 2020 — Rated 10 out of 10 by D.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Easy to schedule. Very nice Technician. The process did not take long.

Report a concern   August 3, 2020 — Rated 10 out of 10 by Peggy Pohl Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Cleaning always makes my carpet look new again!

Report a concern   August 3, 2020 — Rated 10 out of 10 by T.E. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Super quick, very nice, and did an amazing job!

Report a concern   August 3, 2020 — Rated 9 out of 10 by P.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Love the detailed attention!!!

Report a concern   August 3, 2020 — Rated 10 out of 10 by D.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Service was good however serviceman wasn’t timely. Service agent called to let us know he would be 30 minutes late but it was more like 45 minutes. But he did a good job when he got here.

Report a concern   August 2, 2020 — Rated 10 out of 10 by Archie Haire Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The process was great from the moment I made the appointment to the time the tech came out to clean He was very pleasant and efficient U would recommend Zerorez

Report a concern   August 2, 2020 — Rated 5 out of 10 by D.S. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Took over 15 hours for my carpets to dry and one room you can see all the spots that needed cleaning are back.

Report a concern   August 2, 2020 — Rated 10 out of 10 by Michella Wiggins Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The people that perform the work seem empowered to make decisions and are knowledgeable. Also they are very professional.

Report a concern   August 2, 2020 — Rated 5 out of 10 by B.M. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Well, the first day they didn’t show up during the scheduled two hour window, and every time we called, they said he will be there in 20 minutes. Finally, after waiting 45 extra minutes, I called a third time, they said he will be there in 20 more minutes, and ai told them that I had to go to a meeting, and asked what they would do to make it right. I was told they could come the next morning first thing, and they did. I was also told that we would receive a discount, which never happened. Pretty disappointed. And on top of it, he forgot to put the one piece of furniture in the room up on pads as he told us he would do, and it rusted the carpet in one spot, and we had to re-clean it ourselves.

Report a concern   August 2, 2020 — Rated 8 out of 10 by C.S. Zerorez Dallas/Ft. Worth
What could we do to improve?

the smell never went away and the owner spent lots of money

Report a concern   August 2, 2020 — Rated 10 out of 10 by S.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

person that did the job was very thorough and nice.

Report a concern   August 2, 2020 — Rated 7 out of 10 by S.A. Zerorez Dallas/Ft. Worth
What could we do to improve?

Was quick and easy to schedule.

Report a concern   August 2, 2020 — Rated 10 out of 10 by R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Fast and clean

Report a concern   August 2, 2020 — Rated 10 out of 10 by Luis Pino Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Loved it

Report a concern   August 2, 2020 — Rated 10 out of 10 by S.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My house always smells so nice after they clean my carpets.


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