Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83492 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 2, 2020 — Rated 10 out of 10 by M.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician was so nice, respectful, and friendly.

Report a concern   July 1, 2020 — Rated 10 out of 10 by L.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The cleaning that was done on my duct work and my dryer vent was wonderful. The technician took pictures with his camera so I could see how dirty they were. He was efficient and was able to answer all my question during the cleaning process. I felt he explained everything very clearly. When the time comes to do this again I would ask for Jeremy!

I wrote in my second review that I'd like to speak to a supervisor and that still hold true. My experiences on the phone were alarming.

Report a concern   July 1, 2020 — Rated 9 out of 10 by L.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like the fact that you don't use chemicals just water.

Report a concern   July 1, 2020 — Rated 3 out of 10 by L.C. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I would prefer to speak with a supervisor. This rating has nothing to do with the people who did the work on my carpet. He was very good and I would give him a 9, it was all the other dealings I had with the phone and the postponements, that prompted me to give you such a low number. I hope I hear from someone soon.

Report a concern   July 1, 2020 — Rated 7 out of 10 by M.S. Zerorez Dallas/Ft. Worth
What could we do to improve?

The carpet doesn’t look quite as clean as I’d hoped. The high traffic areas are still darker than the rest. And we had a couple of stubborn stains and now the carpet surrounding the stain is much lighter. So the stains are kind of spotlighted.

However, I will say the tech was fantastic! He was prompt, efficient, friendly, and very professional. He explained how everything worked and I really appreciated his hard work.

Report a concern   July 1, 2020 — Rated 10 out of 10 by Ted Parks Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very professional and a excellent job . Look awesome. In and out fast . I will definitely recommend ur company to other people . Thanks Ted

Report a concern   July 1, 2020 — Rated 9 out of 10 by B.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Efficient, great service technician

Report a concern   July 1, 2020 — Rated 7 out of 10 by B.C. Zerorez Dallas/Ft. Worth
What could we do to improve?

I was hoping the light little end tables would be moved and cleaned under, instead of just going around them. Left it looking pretty dirty around them.

Report a concern   July 1, 2020 — Rated 10 out of 10 by R.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The service was wonderful. The technician was here on time and very polite.

Report a concern   July 1, 2020 — Rated 10 out of 10 by C.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I appreciate that you came back for the second treatment. The carpet looks a lot better after the second cleaning.

Report a concern   July 1, 2020 — Rated 9 out of 10 by S.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Courteous employees and quick service.

Report a concern   July 1, 2020 — Rated 9 out of 10 by Morris Beasley Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Diamante was very courteous and professional. We are in our eighties and he moved and put back whatever we wanted out of the way for cleaning. He said we were the fourth customer that day and we might as well have been the first, there was no indication of tiredness. He paid extra attention to areas of concern.

Report a concern   July 1, 2020 — Rated 7 out of 10 by Y.Z. Zerorez Dallas/Ft. Worth
What could we do to improve?

Although I like it overall, some area could be done twice to get the best results. I think another carpet clean may be needed.

Report a concern   July 1, 2020 — Rated 1 out of 10 by E.K. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

First of all, after confirming multiple times the expected arrival time of the technician he did not show up. Upon calling I found out that he was dispatched to the wrong home. When he did arrive it was almost 2 hours after the scheduled time frame. Then after checking out our house he realized he did not have enough length of hose to do our media room so we had to remove that from the order. Next issue was his water tank became full and he had to leave the job site to go empty his tank and then return to finish the job. Finally and foremost the final bill even with the media room removed was almost double of what I was quoted on the phone. Overall the technician seemed adequate and fairly knowledgeable however the business acumen of the company is horrible and I would not you to anyone.

Report a concern   July 1, 2020 — Rated 10 out of 10 by Cynthia Arango Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Excellent work and friendly service

Report a concern   June 30, 2020 — Rated 10 out of 10 by C.I. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Buck was really courteous, professional and punctual! We will definitely use Zerorez again!

Report a concern   June 30, 2020 — Rated 10 out of 10 by S.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Courteous and professional technicians and customer service people.

Report a concern   June 30, 2020 — Rated 10 out of 10 by E.E. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Love the tile cleaning!

Report a concern   June 30, 2020 — Rated 10 out of 10 by Deola Sanders Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Excellent cleaning services and professional and courteous technicians.

Report a concern   June 30, 2020 — Rated 10 out of 10 by Jan McKinley Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician, Torrance, arrived on time and was very professional. He immediately went to work and did a terrific job cleaning our carpet (3 rooms). He removed the pet stain and made our carpet look great! It was our first time using Zerorez and it certainly won’t be our last! Highly recommend them!!

Report a concern   June 30, 2020 — Rated 10 out of 10 by Priscilla Randle Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Excellent service, friendly and knowledgeable technicians.

Report a concern   June 30, 2020 — Rated 10 out of 10 by K.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The natural approach to cleaning carpet

Report a concern   June 30, 2020 — Rated 9 out of 10 by S.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Good results

Report a concern   June 30, 2020 — Rated 10 out of 10 by Sam and Diantha Roberts Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your technicians are always very polite and hard working. I am so please with the job that he did on my stairs, as well as the other parts of the house.

Report a concern   June 30, 2020 — Rated 10 out of 10 by Debra Williams Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician was very professional and courteous.He told me everything he was going to do. And had me look over everything when he finished make sure I was satisfied. I was very satisfied with the service I received.

Report a concern   June 30, 2020 — Rated 10 out of 10 by E.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

When you have friendly, capable people like Valentino coming to replace filters etc., I would recommend this service to anyone. He was so informed about the air purifier and explained all he was doing and what I could do as an owner to upkeep this equipment. The salesperson was okay about explaining some things but not nearly as wonderful as was Valentino. I hope to see him again when he delivers remaining filters.

Mrs. Roger Last name removed

Report a concern   June 30, 2020 — Rated 10 out of 10 by Ingrid Sullivan Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Always do a great job in my home and for my real estate clients. I am very pleased

Report a concern   June 30, 2020 — Rated 10 out of 10 by V.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Clean, easy to schedule, nice technicians

Report a concern   June 30, 2020 — Rated 0 out of 10 by C.B. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Looked great day one; until all the stains returned day two. Ugh

Report a concern   June 29, 2020 — Rated 10 out of 10 by R.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great service!!


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