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based on 83961 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I thought the service I received was great, but I didn't feel like the carpets really got all that clean. We even got our rugs cleaned and again, I still don't feel like they are all that clean. They still have a slight smell to them and with paying $50 per rug, that seems expensive and left me feeling that it wasn't worth it.
My technician was very professional.
Terry came out and cleaned out floors. He was honest, friendly, and personable. He did a small portion just so we would see and make sure it’s what we wanted done. When he was finished, he had us make sure there weren’t any other spots that he needed to go over again.
The service was so great and we are absolutely ecstatic with the results!
My carpet looks beautiful!
Great customer service and great quality work
It is bait and switch to advertise $33 per room and then tell me it is an additional $60 per room or I will smell the dog urine. And we I signed up for the pet cleaner and then tell me it only covers s 3x3 area.
Zerorez is a better way to clean carpets. No chemical smell and no crunchy carpets.
Always an exceptionAl job very knowledgeable and polite.
Mr. Harrison was so nice and personable while perfectly professional. He did an amazing job on my carpets in about the time it would take me to pick up and vacuum! He even helped to change my order as I didn't know how much pet treatment solution I would need. He was very knowledgeable and talked me through everything so I knew exactly how much I would owe BEFORE he started the work. Great experience!
Quick. Effective.
Excellent technician. He did a great job on my 2 sofas and 3 carpeted rooms. Very happy with the results!
Technician was very knowledgeable about carpets and how to care for them. I learned that my type of carpet was a sponge for odors. He removed stains that even I had trouble removing.
Very professional, efficient and friendly service associates. My carpets are now fresh and clean.
Quick, easy and affordable!
Great service. On time and excellent work
good service to start, but then realized that there was still pet (cat) urine smell afterwards.
Attendant was very efficient and very polite. Carpet was dry by evening.
Zerorez consistently does a great job on our carpet cleaning. Will continue to use and recommend to others.
Very professional employees
They did a great job cleaning my carpets
Arrival was when they said it would be. The technician was courteous, informative, and knowledgeable! Service was quick, and the problem areas of my carpet looked fantastic, as did the entire home! Very, very happy with this service, and I would definitely use again!
Service was great and the carpets look good.
They make certain services are the very best
Zerorez came out the 2nd time at no charge. Was told the coffee stains I have 2 big spots will not come out. My bedroom has several bad stains from my cat throwing up all the time. This is normal for her. Guess what the stains are still there. Carpet looks great until it dries; the spots return. Believe me I wish I had something better to say. Buck the tech that came out both times was very personable.
Stains that were spot treated were not removed.
Quick and clean
No residue friendly employee got done quickly but not too quickly
Was very pleased with the work that was done.
My only issue was that the tech arrived earlier than our scheduled time. I was not home yet, and that caused my mother-in-law some anxiety, having to answer questions in order to get the service started before I arrived.
In cleaning an area rug in our living room, you through what I believe to be negligence/inexperience on the part of your technician caused damage to the rug --- ripples around the rug's perimeter and for lack of a better description damage to the rug nap or pile in two different locations. I provided photos of the rug to your business. It took several phone calls to your business in order to get someone out to our home to look at the rug, pick it up and return it to your facility. Rug has not yet been returned to us, so at this point I do not know if the problem has been corrected. I will not be using you again.