- Phone: (214) 372-5326
- Visit Website
based on 84484 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
You were supposed to come clean my carpet on 9/26/20, but you didn't show up. I had to call about 45 minutes after the scheduled appointment, and found out that the technician's car broke down, and they wouldn't be able to come that day. I had to reschedule my appointment. I would've appreciated the technician calling me and letting me know that he broke down, instead of me having to find that out myself. I do not think that was very professional or considerate. I will re-think using your services again. You are supposed to come tomorrow to clean my carpet now, and I would appreciate a huge discount on that service.
Very prompt, good email communication excellent job on the carpets.
It really works the carpet in my house is old but after the company comes every time they make it look new, awesome.
I scheduled our service with ZeroRez for our office, because I thought the carpet looked dirty, tired and old. While our ZeroRez sales rep came out, he also noticed my office tile grout was also dirty and that they could clean it at the same time.
The ZeroRez professional cleaner came out at the time scheduled and finished within the time given. He spent extra time on certain areas and was very professional.
The result? Our office is beautiful again and I also noticed that the ZeroRez treatment got rid of some smells that I had become accustomed.
What a difference!
Thanks ZeroRez!
The technician was very knowledgeable, thorough and conscientious about cleaning MY carpet...as if it was his own.
Service Techs positive attitude to complete the best job possible
I like the way my carpets look and feel after the cleaning. I am also impressed with your technicians. Jeff Krewson was an absolute delight.
EXCELLANT SERVICE
Very professional, on time, did a great job with calls before hand to let us know. THe guys that came out Dave & Ken , did a great job. O cant say enough about them and the work they did.
My carpets looked much better. I am very pleased with the results!
My tech was on time, professional and knows his work! Very happy with the carpet and couch cleaning we had done!
The technician was very good this time. Sometimes he is not.
I was very skeptical on the advertisement that I viewed on the internet about the special water and process that Zerorez used. Well, I was amazed! My carpets were very clean and even looked almost as if they were new. They removed pet stains and dirt and left my carpet genuinely clean for sure. I am a very pleased with the job.
My only con is that this is not inexpensive by any means and then at the end they ask you if you want to leave a tip? After paying close to 700.00 dollars; I don't think so. The gentleman that did my carpets was very nice and respectful and it was no reflection on him when I did not tip.
Give your tech's a map or a written synopsis of what areas they are suppose to clean. If I had not been here, my employee's would not have been able to tell the tech what we had agreed upon. Dallas was very nice & thorough.
Even with just the topical, our carpets looked incredible. With cats, dogs, and kids, I expected little could be done. I was proven wrong! Timely, kind, and thorough, we loved our experience with Zerorez from start to finish.
Try harder to keep appointment times.
Zerorez does miracles! My carpets look new every time y’all come out!
cleans good
We live in a rent house with very old carpets. Additionally, we were delayed getting carpets cleaned this year due to social restrictions. There were some stains in places, but Travis did a really good job getting making the carpets look great. Good job, Travis!
Thank you! Evan G was great!
Great service
There are white spots in several places. I thought they would disappear when it dried but they are still there and when we vaccumed it was full of white dust. Is this going to go away or do we need to do something to get read of it ?
Love the staff and the ceramic tile cleaner
Quality friendly and timely service
Non toxic ingredients; no after smell or film left on my carpet afterwards. Professionalism of technicians.
👍🏽
Our tech was Amazing! He was polite, thorough and didn’t waste any time.
Edwin did a great job! He was on time and I had received a text prior to saying he was 15 minutes away. He showed me a test area, then put a fan on the living room carpet as he cleaned the other rooms. Will definitely use again!
Carpet looks a much better. It does take it a lot longer to dry than I was told.
Great service !!!!