- Phone: (214) 372-5326
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based on 83960 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
My carpet thoroughly cleaned
My husband found a spot of gum in the master bedroom carpet that was shampooed that we will work on
Otherwise the grout and carpet looked good.
I have used this company multiple times and never had bad results...until yesterday. Carpet doesn’t look anywhere near as clean as they usually get it.. I also have not had to clean all of my furniture after the company came, because they dowsed it in cleaner.. but I had to this time. The cleaner is sprayed on night stands, mirrors, bed frames, walls, etc... (Night stands that were sprayed with cleaner are the same night stands that zerorez have always moved, that I asked the current tech to please move, since they are under 50 pounds, the tech agreed to move, yet did not move.)
I also took my fingernail and scraped off spots they missed or just outright overlooked. I was pretty shocked by my experience. Especially since I tipped the tech $20, because I felt I was getting the service I am used to getting.
Online pricing was very deceiving
Great quality cleaning
Affordable. Easy to schedule.
I`m satisfied with the cleaning that has been done....and the courteous of your employee..tu
Fast, efficient and great product/service!
Zerorez did a great job! Prompt and professional!
Good, fast and friendly
I thought our pet treatment was way overpriced. I never dreamed I was going to pay $600 for carpet cleaning for two small rooms and a master bedroom. They did not even clean under beds. The smell of the carpet the first night of drying stunk so bad like dirty socks. If I had known it would take 6 gallons of pet treatment for $75 dollars, I would not have used Zerorez. I could have replaced the carpet for less than $500 including pads.
You were able to adjust the schedule at the last minute and arrived exactly when you said you would arrive. The staff members that arrived at my house were friendly, informative, and very prompt and professional with their service.
Your worker said the spots would come out. But they're still there. The carpet was still wet 24 hours after they left. And your people were not very communicative.
Dog urine smell did not come out of my carpet after Zerorez cleaned it twice.
Good experience. Clean, brighter carpets.
Timely appointments. Polite technicians, excellent cleaning techniques, I like the quick-drying process, and the tech wore a mask which made me comfortable in allowing him to enter my home during the pandemic. I have used this service on three occasions. The first and third visits were good. The second visit was ok; unfortunately, after the tech had left, I noticed cleaning residue left behind staining my living room carpet. However, on this third visit, the tech did an excellent job of removing the stains left behind from the 2nd visit and also did an extraordinary job in cleaning the high traffic areas. He also assisted in moving a few pieces of furniture. A very good cleaning experience. Highly recommended!
Service tech was awesome.
Love how soft and clean the carpet feels after. Also, love that stains don't return because there isn't any residue to attract dirt.
Environmentally clean and quality service.
Always happy with the service and the people.
No soap.
Straight information from the technician and their ability to keep you informed of the process and additional treatments that might address the situation more effectively than planned. Competence!
It was easy from start to finish.
Scheduled by texting.
Short video told me what to expect and how to prepare.
Confirmed appointment by text.
He arrived on time, was very professional. Explained everything, did a great job.
My carpet dried really quickly.
Most companies tell you to vacuum after it dries so it’s not stiff. I didn’t need to do that.
My carpet looks beautiful and is so soft.
Zerorez is now the only company I’ll use!
We like that you do not use chemicals or detergents in your cleaning process.
Gentleman was very prompt. Very personable. Did a good job. The carpets and large area rugs dried quickly. I would definitely use Zerorez again for future cleanings. Jane Flemming
I liked how they were punctual and walked me through what they were going to do. They did an awesome job.
ZeroRez did a great job cleaning our carpet and couch and I am confident that my kids are safe and there aren’t a bunch of chemicals used.
Hot water concept and no soap.
you're always amazing, from the moment you call to the moment you leave.
Made my tile look like new again