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based on 83960 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Two things for sure..
Your product is A+ and your employees are 2nd to none.
They are 1st class, helpful, efficient, accommodating and customer focused.
Thanks for the awesome cleaning and the awesome employees.
Chuck Chamberlin
Relative good service...
Easy to get appointment, tech was great, and took mask
Precaution.
I recommend Zerorez. They came out promptly when the appointment was scheduled. In fact, the representative was early. He took the time to explain the steps of the cleaning. He took his time to clean and didn't rush. We had a rug that he was scheduled to clean and was honest enough to explain that if he cleaned the rug, it would bleed its colors and ruin it. He took it off the ticket and only billed me what he serviced us. I would highly recommend this company and use them again.
TheBrowns8/2020
The technician was polite and did a good job.
The technician was thorough and knew all about the product. The carpets came out great.
Will definitely recommend to others.
Doing good. Last job was great!
Toxin free
Friendly staff
The Zerorez Technician methodically & thoroughly cleaned my carpet and it was dry in no time at all.
He was polite and courteous, dressed well, clean cut.
While you ultimately returned my area rug to me in reasonably good shape, it took a great deal of effort on my part to get what I considered an appropriate response and level of concern by management regarding my initial complaint to you. I will look elsewhere should I need rug cleaning in the future.
Nick
Promptness
Our rep was very helpful and honest. He did a great job and made us feel comfortable the entire visit.
Our service tec was so very nice, he did a great job!
You honor the work.
Technician was super professional, wore a mask the entire time and did a great job!
The technician was a friendly hard working guy who did an amazing job!
Tae, I apologize, I am not sure how to spell his name, was very knowledgeable, respectful and thorough. We were very comfortable having him in our home. The process was quiet and quicker than expected!! Our carpets look so good!! The carpet dried quickly with no sticky soap feel. Matthew is highly allergic to our micro-tiny teacup Chihuahua. We suspected a few potty spots, but not much. He got out the black light to make sure he got them. If we ever need you again, we will be sure to ask for him, you would do good to keep him!!! ZEROREZ and TAE ROCK, better results than expected!!!!
The fact that you made the appointment in less than 48 hours. The young man that cleaned my carpet was very nice. He did a thorough job, was professional, speedy and friendly. I have forgotten his name and he did introduce himself. I will differently recommend Zerorez to friends.
Very professional services. The technician Jeremy Campbell was very courteous, professional and patient in explaining the whole process while providing the service with utmost satisfaction.
I explained the rooms and house set up thoroughly when making the appointment. We have an extension of our dining room, approximately 3.5’x5.5’ of floor space (smaller than a walk-in closet which they weren’t asked to do) and they charged us an additional $30 to do it. Considering the speed that they moved through the house (It only took them a little over an hour) and they only had to do small traffic areas in the bedrooms due to them having a lot of furniture, I thought it was tacky.
They were also unapologetic about slight damage/separation done in hallway that wasn’t there before they started.
I would like the $30 refunded. 15sq’ is not a room.
I don’t know if we would use you again due to how fast they rushed through. They knew it hadn’t been cleaned in a while and could have moved a little slower, been more thorough. Some areas don’t seem to be that well cleaned now that it is dry
Always on time and leave with everything smelling and looking great!
Always great quality service, professional. We've been customers for years and keep coming back.
Nice guy knew what he was doing. The carpets look great.
The last time we used your service at 2715 Derby court Southlake representative was excellent and we were also able to not only use your $99 service but also city came in and did our tile for about another $450.....The representative that you sent to 4300 Avilla in Arlington not only didn’t clean the carpet properly the carpet is stiff and also the carpet itself was torn from the transition piece
Great results. Even with stains, the technician was able to get them up.
Caesar was on time, professional, efficient, and very polite. I ONLY want Zerorez in my home for carpet cleaning services!
Great customer service. The tech explained every step, was on time and did a fantastic job!
This visit the carpet didn’t turn out as well. Some of the spots are returning. Not sure if I will use you again.
Efficient and professional