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based on 83960 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Slow down and do a better job!
The set ice tech was amazing! Excellent job with the floor and an outstanding dude.
Service and quality.
Professional Service
Carlos was very professional and did a great job! He was very good at telling me what he was going to do, he did his job in a timely manner and I would definitely have my carpets cleaned by him again.
Friendly, competent, service worker who did a great job.
Jose was very professional and personable. He did a great job. Will definitely call on Zerorez again.
On time, in fact earlier than originally planned, Employee explained they entire process. Results were excellent
Everything.
There was a spot that didn’t get treated. Otherwise we were happy.
Our technician was amazing! We always have great service with zerorez!!
My carpet looks great after Caesar cleaned them. The price was very reasonable, and he was right on time.
The carpet cleaner was prompt, friendly, did a good job and cleaned up afterwards. These are
my expectations and he did well on all of them. Thank you!
Zerorez does a great job with tough carpets. They go above and beyond to try to treat stains and make sure the carpet is in great shape.
Loved everything
My pet smells are not gone yet! That awful smell is still persistent all thorough out my house.
I was very pleased with the service and technican
The serviceman walked the house with me and he explained what he would be doing. He was friendly and we walked the house again after the cleaning. He did a thorough job and I was satisfied.
tile cleaning overpriced and disappointing results
Great service and products
The team I had, William and Fabian were courteous, thorough and did a great job.
Time frame given was 8 to 10 am. Tech arrived at 9:55.
How did you disappoint me?
You disappointed me in the hard sell for the pet treatment.
You disappointed me in the price of the pet treatment.
You disappointed me in refusing to clean my carpets if I did not purchase the pet treatment.
You disappointed me in pricing the pet treatment the same for 100 sq ft room as for a 200 sq ft room and the 300 sq ft room.
You disappointed me as you failed to call in the day(s) prior to confirm and go over any other critical info.
You disappointed me in charging $510 when I was expecting to pay $186. A charge of $300 for pet treatment is exorbitant when the price of the carpet cleaning is $162.
If I was not in a time crunch to clean the carpets and get the house back in order, your tech would have been sent packing and would never have had the opportunity to show the incredibly awesome and professional service he provided. Michael was able to transform our carpets from ugly to almost new. He removed dark ugly stains that were years old and we thought would be there for the life of the carpet. Michael's work earned him a score of 10 for the job well done. The pet treatment issue ranked a 0 at best. We are extremely satisfied with the carpets, but still have a real sour spot for the hard sell and the price of the pet treatment.
What can you do to make things right?
Disclose the high price of the pet treatment to future customers.
Disclose that pet treatment is mandatory to future customers.
Provide an in-home consult to accurately evaluate the cleaning required and to accurately price the cleaning in the days or week prior to the cleaning.
Credit my credit card for half the price of the pet treatment.
Hope this will help your company improve for future customers.
Regards,
Fred Last name removed
Note: I tried to change the score to 3 by clicking Change my Score, but it is all locked up.
Both cleaners were excellent. We will call again.
Friendly service and price
Care and service regarding doing the job well. Tech was very courteous and attended to detail while cleaning the carpets. Did a great job.
They work... New Rug and New Puppy don’t mix All
The smell and stains are gone. The guys were
Fantastic . You can not all fo more
Effective
Technician
Very professional service,”. 15 year old Carpet looks like new. This is my second cleaning in two years for pet stains. Thank u zerorez For giving my carpet back.