Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83492 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 24, 2020 — Rated 5 out of 10 by G.A. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

My appointment for carpet & airducts cleaning was to be scheduled on July 15th. Apparently rep didn't put it down! I wanted it done before moved in. Total for both services was way more then the $705 total rep had told me. Air duct tech left a vent off & attic cover off too! Second KLTY referred business I haven't had a good experience with!- Name removed

Report a concern   July 23, 2020 — Rated 10 out of 10 by J.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Friendly, kind techicians; quality service, reliable service.

Report a concern   July 23, 2020 — Rated 10 out of 10 by Christy Vawerchak Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Awesome quick service and carpets look better than other companies cleaning set I was I have done

Report a concern   July 23, 2020 — Rated 10 out of 10 by Albert Monk Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Personable, friendly, and thorough

Report a concern   July 23, 2020 — Rated 3 out of 10 by G.D. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

A section of carpet in my hallway was damaged during the cleaning by the cleaning wand.

Report a concern   July 23, 2020 — Rated 10 out of 10 by D.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Collin did a great job Thursday. He is a very good worker.

Report a concern   July 23, 2020 — Rated 10 out of 10 by Michael Scherpenberg Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Service was quick and the carpets always look good and stay in good shape for months.

Report a concern   July 23, 2020 — Rated 10 out of 10 by J.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great job on our carpets. Very efficient! Carpets feel great!

Report a concern   July 23, 2020 — Rated 10 out of 10 by W.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician was so helpful and friendly - taking the time to explore options based on my specific situation. I am very happy with the outcome!

Report a concern   July 23, 2020 — Rated 10 out of 10 by Christen Armer Zerorez Dallas/Ft. Worth
What do you like about our products and services?

We had 4 rooms cleaned and Dave took his time looking for stains and making sure to do the most thorough job possible! He was super detailed in explaining the cleaning process and we truly appreciated his time!

Report a concern   July 23, 2020 — Rated 10 out of 10 by R.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Quick, efficient, affordable and the best customer service/communication I have experienced with a business in awhile!

Report a concern   July 23, 2020 — Rated 10 out of 10 by D.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Mark did a great job! He was very professional. Thanks

Report a concern   July 23, 2020 — Rated 10 out of 10 by Amelia Phillips Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My carpet looks wonderful! Better than it’s ever looked after a soapy clean. The technician was early and took his time to make it right.

Report a concern   July 23, 2020 — Rated 10 out of 10 by Lynn Bailey Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very thorough.

Report a concern   July 23, 2020 — Rated 10 out of 10 by C.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

They always die a great job. They are on time and friendly

Report a concern   July 23, 2020 — Rated 10 out of 10 by Tracee Ali Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very friendly and conscientious service!

Report a concern   July 22, 2020 — Rated 5 out of 10 by C.M. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

the carpet looked great when it was wet but after it dried there are places that looks as though it was not cleaned.

Report a concern   July 22, 2020 — Rated 10 out of 10 by Janice Reed Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Eco friendly, quick response time to schedule appointments, came back & retreated a stain-complimentary. Pleasant technician Kenneth Beck)

Report a concern   July 22, 2020 — Rated 10 out of 10 by Maria Ortiz Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Excellent. Thank you!

Report a concern   July 22, 2020 — Rated 10 out of 10 by Cheryl Lucas Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Service. Mostly attention to detail

Report a concern   July 22, 2020 — Rated 10 out of 10 by C.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My service technician was Outstanding. On time, polite, quick and left everything spotless. I want him back again!! Thank you!!!

Report a concern   July 22, 2020 — Rated 8 out of 10 by R.A. Zerorez Dallas/Ft. Worth
What could we do to improve?

Your pricing on cleaning tile is too EXPENSIVE I was quoated $147 on the phone and $313 when tech arrived on site - too expensive for cleaning tile and this was without any type of protective sealing

Report a concern   July 22, 2020 — Rated 10 out of 10 by Gayle Mitzel Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Timely and efficient.
Great customer service.
Keeping us informed of ETA.

Report a concern   July 22, 2020 — Rated 10 out of 10 by C.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Attendants are always friendly and knowledgeable. Carpet cleaning product is great!

Report a concern   July 22, 2020 — Rated 9 out of 10 by N.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Safety of the product used

Report a concern   July 22, 2020 — Rated 10 out of 10 by A.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very professional employees, get work, fast! Carpets look amazing! Terry did a great job! There is one concern from where the hose left a marking on the carpet. I had hoped that it would go away but it has not yet. I plan on calling today to get the issue resolved.

Report a concern   July 22, 2020 — Rated 10 out of 10 by P.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Innovative and fast service.

Report a concern   July 22, 2020 — Rated 10 out of 10 by I.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very pleased

Report a concern   July 22, 2020 — Rated 10 out of 10 by D.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great Job. Gabriel was very nice and very efficient and professional.

Report a concern   July 21, 2020 — Rated 1 out of 10 by T.G. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

He did it so fast less than 1 hour once my carpet dried it doesn't look like he did anything.


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