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based on 84483 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I opted for the pet treatment because I was told it would eliminate the dog smells. It did not. The smell is better, but still very strong.
We were very disappointed in the length of time it took for the carpet to dry enough to walk on. At 10hrs afterwards it was so damp we almost slipped and I had to wipe my feet off before getting into bed. I’m very concerned about the damage this much moisture for such an extended time might cause the padding.
Prompt and didn’t waste time. Did a very good job,
Service was awesome! Prices are a bit high.
Good Job, Good employee
Service was perfect. I can't believe it is so clean!!!
Prompt and courteous service.
Excellent service and friendly staff!
The technician doing the work and the fact the carpet does not feel sticky once it dries.
Very good communication with tech, easy estimates, great service.
Complete and Through Service.
Great Customer Service- Charles
Jeff did a good job, timely, thorough, and very courtesy.
I expected to have a deep clean with more time spent to remove stains and spotting. I am not sure what is the difference between cleaning myself with you guys. Maybe this is better for newer carpets.
Price was high for the rooms done!
Charles was great. Very friendly and knowledgeable. We will definitely use Zerorez again and request Charles. Please retain him as an employee. He explained everything in such detail. Great guy!!
I love that ZeroRez does not use any soap/chemicals, especially because I have grandchildren who crawl on the floor. I was disappointed at how many stains did not come out. We had 5 rooms, a hallway and a staircase and a half (20 steps) cleaned. The technician was done in about an hour. I looked at my security camera and he was here for 1 hour and 18 minutes.... but it took a few minutes to set up and take down the equipment and to take the payment. It didnt seem like enough time to do a good job. The young man was very thoughtful and considerate. He pointed out a few of the stains that could not be removed. When I was able to go upstairs the next day after the carpet had dried, I was surprised to see the number of spots that remained.
I really thought that it was time to replace our carpet, but figured I might try Zerorez and hope for the best. I am completely amazed at the results. Wow. I think we have more time with our carpeting, after all.
so glad i went ahead and had the grout cleaned!! it looks GREAT!
Our carpet looks great!
I was extremely happy with the service I got from zerorez! The young man that cleaned my carpet was ver knowledgeable, courteous and professional. I would show him a stain and he would reply don’t worry I will that out with total confidence.
Thank you, Caroline
Excellent customer service, and fast lead time. Will use again.
Good morning, my carpet has shadows in it and streaks. I was expecting something a little bit better than dark streaks and shadows in my carpet. I don't know maybe you could send a tech contact me and let me know what you can do. This is in the area of my living room
Very professional and thorough!!! Job well done!
They do.a great job better than othrr carpet cleaning companies it stays clean.longer!!
It works, you can see the results thru the cleaning tube, dries fast, knowledgeable technicians.
Fantastic service always. Our company depends on Zerorez
I’ve had zerorez come out twice sometimes 3 times a year to do our floors. But this is the first time I’d seen the tech use the deep carpet vacuum/ extractor before they steam cleaned. It made a huge difference but surprised I didn’t see the other techs use when most recent said it is supposed to be used on every carpet job.
Cleans very dirty areas. Tech was very good at explaining. He worked very hard & did a great job with what he had to work with. Thank you C J.
Highly recommended

Everything
Carpet so soft and refreshingly clean