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based on 83960 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Everything! :) They have the best folks representing their company. Every time we have them, they are polite and do such an amazing job!!
We loved the service we received this weekend! They were fast and efficient - leaving our living room cleaner than it's ever been.
The edges of the carpet and the baseboard were not clean sufficiently. The technician told me that the attachment use can not reach the edges. I have to do it myself with my Rainbow vacuum cleaner later.
The stairs were soaking wet; I guess it took more than 7 hours to dry.
Professionalism and a job well done
Excellent customer service! Friendly and efficient!
Technician was early, professional and polite
Friendly operators and no soaps
Made the carpet nice and fluffy
Dried really quickly
Service man was very polite, friendly and knowledgeable.
Product is wonderful, service technicans friendly and helpful.
Had to have your technician back to clean again the master bedroom
The technician was very polite and quite efficient. carpets looked great
I like how the carpets dry quickly with no residue. The technician was professional and ensured he didn't damage the walls with his equipment. I just bought a new home and wanted to make sure the carpets were clean before our furniture was delivered. Ive used them in the past for the other homes we've owned, they've always done a great job and I wouldn't consider calling anyone else.
Great cleaning!
The carpets and tile are clean!
you have always exceeded my expectations. I have several properties and always use your company when needed.
The scheduling was easy online and straightforward with pricing. I like the the carpets do it have the chemical smell after cleaning and it does not take a really long time to dry. Also, the service professional was super friendly, trustworthy and knowledgeable.
Very friendly and helpful technician. He did a great job with the dirty flooring in the home I just purchased. It basically looks new again
Quality Work at Reasonable Prices ..... THANKS.
Carpet and upholstery cleaning were excellent.
Technician was very professional and knowledgeable. My carpets and sofas look amazing.
Your process refreshes my rug and furniture wonderfully, and your staff are terrific - they're thorough and friendly. Thank you!
Quality
Customer service was excellent and a job well done. Carpets look like new and feel great. Would highly recommend.
Your rep, William, was absolutely splendid! He was so helpful AND thorough! The living room carpet looks so great that I hate to cover it with furniture! William deserves a raise!
We’ve had great results and great customer service from Zerorez!
Commercials make it sound like all stains will be removed. Tell public about cost of pet stain cleaner. Have technician wear covers over his shoes like plumbers do.
Very efficient, reliable and friendly.
He did a great job and was very professional. He also maintained constant communication with me to help me understand the process.
My carpets do look and feel so much better. I did pay extra for ($60.00) for pet odor control and I can still smell the same odor as before the carpet was treated. Just a little disappointing but I would still rfecommend your company. The amount charged for that service seems excessive - especially if it does not take care of the problem.
I know you only asked for the things I liked about your services - but felt like this was the only chance I would have to voice my concerns also.
So the only service we've had so far is the cleaning of the air ducts. Ramon was really nice and professional. He explained what he would be doing and would let us know if he saw anything of concern. The only reason I did not give it a score of 10 is because we had Zerorez come to our home in 2017 to do this same service before and we were frankly shocked that the cost has doubled! When your product hasn't changed, meaning get even better but your price increases that much, really hard to justify doing this service again anytime soon. We paid less than $400 in 2017 but now the exact same service is $768...ouch! Actually it would have been more if we allowed them to up sell us on other services. Ramon mentioned blowing the dust off the motors but was never pushy on up selling, he was great!
We do have Zerorez scheduled next week for carpet cleaning. I hope the cleaning is really, really great because financial home services are expensive.
Had carpet cleaned and the end results were excellent, leaving the carpet very clean. Will definitely continue to use their services.