Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83492 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   August 6, 2020 — Rated 10 out of 10 by D.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Good customer service.

Report a concern   August 6, 2020 — Rated 10 out of 10 by B.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

All were top notch. Loved the results and the very knowledgeable tech. Will definitely use you again.

Report a concern   August 6, 2020 — Rated 10 out of 10 by C.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great professional who came to my house!!!
Great products used!!! So pleased with my carpets!!

Report a concern   August 6, 2020 — Rated 10 out of 10 by A.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Amazing job, the gentleman that cleaned my house did great!

Report a concern   August 6, 2020 — Rated 10 out of 10 by C.N. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Caesar was great! I really enjoyed his explaining to me the process. I will definitely call you again and I will request Caesar again. Thank you very much for such great service, I am exceptionally pleased!@

Report a concern   August 6, 2020 — Rated 10 out of 10 by Mary Adams Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Professional technicians, very personable and hard working!

Report a concern   August 6, 2020 — Rated 10 out of 10 by A.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Fantastic job cleaning our ducts.

Report a concern   August 6, 2020 — Rated 10 out of 10 by J.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great job on the carpet. Technician was prompt,friendly and efficient.

Report a concern   August 6, 2020 — Rated 10 out of 10 by P.I.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Showed up on time. Personable technician. Went above and beyond and did a great job.

Report a concern   August 6, 2020 — Rated 10 out of 10 by E.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Cleans good

Report a concern   August 6, 2020 — Rated 10 out of 10 by K.V. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your crew is on time and calls ahead of time.

Report a concern   August 6, 2020 — Rated 4 out of 10 by R.M. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

In cleaning an area rug in our living room, you through what I believe to be negligence/inexperience on the part of your technician caused damage to the rug --- ripples around the rug's perimeter and for lack of a better description damage to the rug nap or pile in two different locations. I provided photos of the rug to your business. It took several phone calls to your business in order to get someone out to our home to look at the rug, pick it up and return it to your facility. Rug has not yet been returned to us, so at this point I do not know if the problem has been corrected. I will not be using you again.

Report a concern   August 6, 2020 — Rated 7 out of 10 by B.W. Zerorez Dallas/Ft. Worth
What could we do to improve?

I thought the service I received was great, but I didn't feel like the carpets really got all that clean. We even got our rugs cleaned and again, I still don't feel like they are all that clean. They still have a slight smell to them and with paying $50 per rug, that seems expensive and left me feeling that it wasn't worth it.

Report a concern   August 5, 2020 — Rated 10 out of 10 by T.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My technician was very professional.

Report a concern   August 5, 2020 — Rated 10 out of 10 by Aaron Nicholas Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Terry came out and cleaned out floors. He was honest, friendly, and personable. He did a small portion just so we would see and make sure it’s what we wanted done. When he was finished, he had us make sure there weren’t any other spots that he needed to go over again.
The service was so great and we are absolutely ecstatic with the results!

Report a concern   August 5, 2020 — Rated 10 out of 10 by J.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My carpet looks beautiful!

Report a concern   August 5, 2020 — Rated 10 out of 10 by Cliff Bozeman Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great customer service and great quality work

Report a concern   August 5, 2020 — Rated 2 out of 10 by S.J. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

It is bait and switch to advertise $33 per room and then tell me it is an additional $60 per room or I will smell the dog urine. And we I signed up for the pet cleaner and then tell me it only covers s 3x3 area.

Report a concern   August 5, 2020 — Rated 10 out of 10 by R.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Zerorez is a better way to clean carpets. No chemical smell and no crunchy carpets.

Report a concern   August 5, 2020 — Rated 10 out of 10 by P.O. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Always an exceptionAl job very knowledgeable and polite.

Report a concern   August 5, 2020 — Rated 10 out of 10 by A.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Mr. Harrison was so nice and personable while perfectly professional. He did an amazing job on my carpets in about the time it would take me to pick up and vacuum! He even helped to change my order as I didn't know how much pet treatment solution I would need. He was very knowledgeable and talked me through everything so I knew exactly how much I would owe BEFORE he started the work. Great experience!

Report a concern   August 5, 2020 — Rated 10 out of 10 by G.O.T.U. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Quick. Effective.

Report a concern   August 5, 2020 — Rated 10 out of 10 by M.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Excellent technician. He did a great job on my 2 sofas and 3 carpeted rooms. Very happy with the results!

Report a concern   August 5, 2020 — Rated 10 out of 10 by Daniel Razo Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Technician was very knowledgeable about carpets and how to care for them. I learned that my type of carpet was a sponge for odors. He removed stains that even I had trouble removing.

Report a concern   August 5, 2020 — Rated 9 out of 10 by L.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very professional, efficient and friendly service associates. My carpets are now fresh and clean.

Report a concern   August 5, 2020 — Rated 9 out of 10 by M.D.L.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Quick, easy and affordable!

Report a concern   August 5, 2020 — Rated 10 out of 10 by Matt Onvani Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great service. On time and excellent work

Report a concern   August 5, 2020 — Rated 8 out of 10 by K.A. Zerorez Dallas/Ft. Worth
What could we do to improve?

good service to start, but then realized that there was still pet (cat) urine smell afterwards.

Report a concern   August 5, 2020 — Rated 10 out of 10 by S.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Attendant was very efficient and very polite. Carpet was dry by evening.

Report a concern   August 5, 2020 — Rated 10 out of 10 by A.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Zerorez consistently does a great job on our carpet cleaning. Will continue to use and recommend to others.


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