Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83481 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   October 3, 2020 — Rated 10 out of 10 by Bobby Wilson Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Service guys were great! Both did excellent and were very knowledgeable and courteous. I would use this company again

Report a concern   October 3, 2020 — Rated 10 out of 10 by K.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Everything being done was explained upfront along with the cost so no surprises
Serviceman was helpful, polite and thorough

Report a concern   October 3, 2020 — Rated 10 out of 10 by J.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Feel like they are healthy for us and the environment.

Report a concern   October 3, 2020 — Rated 10 out of 10 by Jay Horn Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Our technician was very courteous and helpful. It was easy to set up an appointment and to cancel when necessary without penalty.

Report a concern   October 3, 2020 — Rated 10 out of 10 by Kim. Howard Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician was very knowledgeable about carpets in general and the cleaning products needed.

Report a concern   October 3, 2020 — Rated 10 out of 10 by R.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

It work

Report a concern   October 3, 2020 — Rated 8 out of 10 by B.K. Zerorez Dallas/Ft. Worth
What could we do to improve?

Heavily soiled carpet was not as well cleaned as on previous visits. Hard to tell that when it is freshly groomed & damp but when it dries, it is apparent.

Report a concern   October 3, 2020 — Rated 10 out of 10 by S.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The tech was extremely professional, wore shoe covers, set out corner protectors and explained the whole process. Carpets looked great when he was done!

Report a concern   October 3, 2020 — Rated 7 out of 10 by M.P. Zerorez Dallas/Ft. Worth
What could we do to improve?

Some of the stains have returned

Report a concern   October 3, 2020 — Rated 10 out of 10 by C.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Easy to schedule, professional technicians

Report a concern   October 3, 2020 — Rated 10 out of 10 by P.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Raymond T did a very good job. He was extra careful with my stairs. I was concerned about scratching but there we no problem.

Report a concern   October 3, 2020 — Rated 2 out of 10 by K.B. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I just wasn’t happy with how the carpet felt afterwards. He did explain that it was kind of “crunchy “ in areas and I understood that to be in highly trafficked areas. But in checking areas that have MUCH less traffic it was still that way. I have used other cleaners and not experienced that.

Report a concern   October 3, 2020 — Rated 6 out of 10 by S.L. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Collin wasn’t very helpful on certain questions we asked and didn’t seem very interested in his work. Was expecting a better experience with the technician. Overall product was good. Carpets appear cleaner, however there’s still a dog scent remaining on the carpet, which he told us we didn’t need deodorizer when we asked for it.

Report a concern   October 3, 2020 — Rated 10 out of 10 by R.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

They were easy to schedule, the tech was professional and my carpets were cleaned.

Report a concern   October 3, 2020 — Rated 10 out of 10 by G.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Professional Service

Report a concern   October 2, 2020 — Rated 10 out of 10 by Kay Stocking Zerorez Dallas/Ft. Worth
What do you like about our products and services?

You are efficient and professional from making the appointment through to leaving my home after completing the work. Darwin did the work for us, and did an excellent job. He made an understandable explanation of why the carpet protectant would help save us from replacing our builder-grade carpet as soon as we think it will be needed, though we didn't add that to the service.

Report a concern   October 2, 2020 — Rated 10 out of 10 by D.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very thorough and professional

Report a concern   October 2, 2020 — Rated 1 out of 10 by S.H. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The carpet in all the rooms felt coarse and looked like there was a white residue.
Also, i asked the technician to leave a measurement of my floor tiles and an estimate fir the cost if cleaning snd sealing. Never received any estimate. Anyway, wouldnt use zerorez for that job after the results of the carpet cleaning.

Report a concern   October 2, 2020 — Rated 10 out of 10 by Tammy Lucero Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Our tech was proficient and polite. Great job.

Report a concern   October 2, 2020 — Rated 10 out of 10 by A.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I have heard about Zerorez on KLTY for a long time and since we just had new windows put in it seemed like the perfect time to give them a try. I recently gave birth and did not deal directly with the technician but I over heard technician and my husband talk via phone as they discussed what was to be done and he evaluated our carpet and at the end for payment. He was really polite and helpful. I had to pay as my husband didn't have the right card and even that process was so easy and efficient. I absolutely loved using them and will surely use them again.

Report a concern   October 2, 2020 — Rated 7 out of 10 by L.B. Zerorez Dallas/Ft. Worth
What could we do to improve?

Moving things from floor instead of going around

Report a concern   October 2, 2020 — Rated 10 out of 10 by B.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Excellent service fast and well done

Report a concern   October 2, 2020 — Rated 10 out of 10 by B.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very efficient and thorough. I definitely felt that I got my money’s worth.

Report a concern   October 2, 2020 — Rated 10 out of 10 by M.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great service!

Report a concern   October 2, 2020 — Rated 10 out of 10 by J.E. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpets clean beautifully
Trustworthy workers

Report a concern   October 2, 2020 — Rated 10 out of 10 by Susan Karr Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Fast and polite.

Report a concern   October 2, 2020 — Rated 7 out of 10 by C.M. Zerorez Dallas/Ft. Worth
What could we do to improve?

Still have spots on my carpet. Seems as though the job was done in haste.

Report a concern   October 2, 2020 — Rated 10 out of 10 by L.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Excellent

Report a concern   October 2, 2020 — Rated 10 out of 10 by M.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

We always have an excellent experience with ZEROREZ, and this time was no exception! CJ did an amazing job of cleaning our carpets and put so much effort and time into making them look fresh and clean. I love that there are no harmful chemicals in your cleaning too.

Report a concern   October 1, 2020 — Rated 10 out of 10 by C.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I love the prompt and friendly service.


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